Turner Kia

**WOMEN BEWARE! !!** I am newer to this area and needed my car serviced. I previously had a great experience at the dealership where I bought my Soul, so I expected !!** I am newer to this area and needed my car serviced. I previously had a great experience at the dealership where I bought my Soul, so I expected great service from this dealership. I was disrespected and treated so poorly at this location. I dropped my car off, and the next day approved the charges for a 60k mile service. I specifically asked if rotating my tires was included. Tech said it was included and it would be completed. I go to pick up my car that day and I notice that my front license plate is bent up and is parallel to the ground. Not a good look, and tells me they aren’t paying attention to details. I go inside to pay and ask what happened to my front plate. The supervisor walks past my husband and I to go look at my car before speaking to us. He comes back (after fixing it) to speak with us. Except, instead of speaking to me, he reached directly across me, ignoring me, to only introduce himself to and speak to my husband. This is my car, under my name, and I am paying for services. He only responded to me when I directly asked him a question. Then, he proceeds to say that the car wash that did it…yet my car was covered in dirt still? The explanation made no sense and was clearly a lie. My car wasn’t washed and the tech ended up leaving TRASH in my car. All I wanted was a simple apology. I did not yell or scream but was treated with the utmost disrespect a woman can experience—treated as less than a functional human adult. I waited a day and called the manager to express my concern. And then waited for a response. I called again two days later and left another message. The following week I called a third time and left a message. It was not until I was connected to Lee Turner’s voicemail that I actually got a call back from the GM Mike Johnson. Mr Johnson proceeded to tell me that he was sorry I felt that way (not a real apology) and that he couldn’t do anything for me but replace my license plate. Already unnecessary, but all I really wanted was a halfway decent apology. An apology for being treated like a half human by one of his employees. OH and my tires were never rotated. He did offer to have that done as well. I decided I would not return to that location for that service. They do not even care enough to return a call, whose to say what other things they don’t care about? Honestly TL;DR: don’t go if you’re a woman, they’ll treat you like xxxx and try to gaslight you that nothing happened. More

Pleasant staff, comfortable chairs, coffee and snacks make the wait time pass more quickly when having an inspection or repair. make the wait time pass more quickly when having an inspection or repair. More

The dealership sold me a car with issues. It took months for them to finally agree to buy back the vehicle despite having to bring it in a number of times to be fixed under warranty. Now I am It took months for them to finally agree to buy back the vehicle despite having to bring it in a number of times to be fixed under warranty. Now I am being pushed off again because they’ve had some difficulties with financing - I would not recommend going to Turner Kia for any vehicles based on my customer service experience. It is difficult to get anyone to even respond to me, I can only get communication by messaging their finance guy on Facebook. I have attempted to reach out to the sales manager and a manager above him, but I have never received a response from either. More

Turner Kia has wonderful, professional, caring employees. Jenica was terrific. She was very courteous, and understanding. Service awesome! Sales dept great! Bought my Kia from them. I recommend Turner Kia t Jenica was terrific. She was very courteous, and understanding. Service awesome! Sales dept great! Bought my Kia from them. I recommend Turner Kia to everyone. More

Kind employees. Clean dealership. Would visit again if looking for a new car. Storm was very helpful and knowledgeable. Clean dealership. Would visit again if looking for a new car. Storm was very helpful and knowledgeable. More

My first time getting service at Turner Kia. Staff was friendly and service was fast. Staff was friendly and service was fast. More

Zachary Cooke was exceptional to work with and he had a good understanding of the K5 vehicle we purchased. good understanding of the K5 vehicle we purchased. More

Fast oil change service. Shuttle service depends on availability. Comfortable waiting area with refreshments and tv. Shuttle service depends on availability. Comfortable waiting area with refreshments and tv. More

Friendly courteous professional and Sarah was awesome to deal with I would highly recommend her deal with I would highly recommend her More

They keep you apprised of what's going on with your vehicle and don't try to push unnecessary repairs vehicle and don't try to push unnecessary repairs More