Turlock Chrysler Dodge Jeep Ram - Service Center

We were pleased with the help we received and very helpful with any concerns or questions we had. We are loving our new Jeep Grand Cherokee!! helpful with any concerns or questions we had. We are loving our new Jeep Grand Cherokee!! More

Save yourself.... Buy elsewhere!! The sales dept. Is wonderful while selling you a vehicle, once you're locked in, the nightmare starts! January 1st I bought a brand new 2019 Grand C The sales dept. Is wonderful while selling you a vehicle, once you're locked in, the nightmare starts! January 1st I bought a brand new 2019 Grand Cherokee, fast forward to my first service appt. I came in on a Friday at 11 o'clock. Only one in the waiting room, waiting waiting. Finally, go out to ask the asst manager of service, what the hold up was, since it was just an oil change. He explains the vehicle has been long done and ready. Head back to reception, the lafy shoves the blame and says oh they're supposed to let me know, I ask, " so should I go grab my key from them?" She says, no I have it right here on the rack.... Clearly she was informed if she had the key and the clear out sheet. Chose to move along on my way. Saturday morning rolls around, and I get a voicemail. The lady explains that I had an appt at 11 am and missed it. So I call back, I explain I had an appt yesterday and my service was performed. She insist, so I ask her for what vehicle, Grand Cherokee? She says no a '14 charger. I explain to her that I don't own a charger, her reply... Well it must be my husbands... Excuse me?? My husband owns a car that I have no knowledge of?? I explain again, that there is confusion on their part I only service a Grand Cherokee with them. (It was my first and last Mopar purchase). She then gives me this man's address and personal info???? Then she says oh nevermind looks like its been dropped off here and is in the service bay? If this was my vehicle.. I would have flipped! I spoke with the manager asking them to get their records straight, because they have my personal info and Id hate for it to be handed out to a stranger! Not even a mere apology!! July, I stop on Best RV and find a travel trailer I just love. My owners manual doesnt have a tow capacity chart, online forums all show contradictory data, so I call Jeep/FCA and ask for VIN specific tow capacity. Chelsea says 6200 pounds. I asked again to be sure, because at this point, its the deciding factor of making this deal. She assures me! So not only do I purchase the trailer, but also paid 1000 dollars to best rv to install a complete tow package. Hook the trailer up and drive down the block and get a really bad feeling. Get out and can feel the heat excessively coming off the motor and out the exhaust pipe. So call FCA a second time. This lady says, well it says 6200 pounds if properly equipped... What is properly equipped? She puts me on hold, to finally get back on and say it is not 6200 pounds. So I ask for a supervisor. Long story short, he calls me back after listening to both recorded calls, and says they'll pay half of the upgrades because I was misinformed on a recorded line, but I should have done my research. Im sorry, should I call a third party more qualified on your products? Go into TDCJ get a quote that is nearly $4000. FCA keeps saying TDCJ is telling them I haven't been in for a quote. George the service manager has a copy, I handed to him myself. Being over it, I go in to inquire about cancelling my warranty, and going to CarMax for an offer. Eric, the finance director asks if it would be okay to give me a bid. I say sure! He gives me a written offer on August 5th, guarunteed it through the end of the month- giving time for the warranty refund to clear the account. So on August 27th, the refund cleared. I call to let him know Ill be in right after work to make the deal. I walk in, he says he needs to rebook it. Remind you, I have the offer in my hand from Aug 5th. He comes out and says their offer will be less. So I pull out his guaranteed offer, he says let me go ask the general manager (Greg Singh) if he can match that. Comes out and says they can't do it. Im furious at this point. I ask to speak to Greg directly, we go back, I hand him the offer amd ask how can you not make a deal you guys guarunteed? He says book changes daily, I ask how long has it been that way. He responds, always. Okay, so if you both are well aware book changes daily, why do you guaruntee an offer that you're saying you cant guaruntee. He days well I didn't. Eric-finance director is standing right there. I said well he did, your finance DIRECTOR! He looks to Eric and says did you, he said I did. I guaranteed it through the end of the month. Greg responds with well book is book. Basically says get over it and move on. Customers witnessing this walked away from their deals and left. This place is a joke! Spend your hard earned money elsewhere! Trust me, you'll end up regretting it! More

Prey on Women Service department tries to take advantage of women by recommending services that are not necessary. Wife took our van in for an Oil change and they Service department tries to take advantage of women by recommending services that are not necessary. Wife took our van in for an Oil change and they told her she needs to do the 15k service for $330. Check the manufacturer recommended service nothing about a 15k service. Also charged extra for services that when I called said was included with the oil change. I will never bring my vehicle back to this service department. Can't get much lower than preying on women to make money. More

Repair hood noise shield Service department were helpful and repair my vehicle with no issue and prompt service. Took time to check the work to be sure it was done correctly Service department were helpful and repair my vehicle with no issue and prompt service. Took time to check the work to be sure it was done correctly More

Price gouging and work left undone Well I said I would never be back to Turlock Dodge again after the 2017 bad experience, how ever my wife wanted to give them a try one more time. Sh Well I said I would never be back to Turlock Dodge again after the 2017 bad experience, how ever my wife wanted to give them a try one more time. She has a 2007 Chrysler Aspen that the fuel pump went out on. Was quoted one price of $500.00 parts and labor from the service manager, only to have another one "Tabatha" a day later try to raise the price up another $270.00 For things like wanting to charge extra money for removing the gas from the tank and putting it back in. Long story short they still got an extra $90.00 out of us total was $590.00. After getting it home the engine light came on, My wife called them and The woman named Tabatha in the service department told her that is nothing that they had done. I did a scan on it when I got home from work and scanner said that it was the Evap canister. Checking into this I found that the line to the Evap. canister was unhooked underneath where it goes to the gas tank. Would push our cars to another place before ever taking anything here again. More

"Great Service" They helped us out in a pinch. Called around for help, but Turlock Chrysler Dodge were the only ones that came through. Very helpful. Very professiona They helped us out in a pinch. Called around for help, but Turlock Chrysler Dodge were the only ones that came through. Very helpful. Very professional. Thanks Valerie!, for going beyond. More

Wore out tires and bad work and full of it Would never take anything to this dealer again. after doing recall work on the tie rod assembly with out doing an alignment, my tires were wearing ou Would never take anything to this dealer again. after doing recall work on the tie rod assembly with out doing an alignment, my tires were wearing out fast cupping on the front. The service manager told me over the phone when I call about this that they did not do any work that would have to do with alignment. You have to be kidding me right? Anyone that would even say something like that will never get my work again. More

NEVER EVER RETURNING!! One would think you can take your vehicle in for a minor oil change, minor inspection, and a tire rotation ALL INCULDED in their mailer $29.95 coupon One would think you can take your vehicle in for a minor oil change, minor inspection, and a tire rotation ALL INCULDED in their mailer $29.95 coupon that expires 4/30/17! My MISTAKE was to ENTRUST the Turlock Dodge Dealership on April 12, 2017 with my 8 am appointment!! The Turlock Dodge Dealership has a crappy EXTREMELY LOW 2 STAR YELP RATINGS out of five stars for a good reason, they've earned every substandard " EEK METHINK NOT RATING! "I dropped off my Dodge Ram for the service mentioned above. I even went down the list of service instructions with the service advisor, 1.Oil & filter change, 2.Recall / Passenger airbag, 3. 27 pt vehicle inspection, 4. Tire rotation. When they called me 1 hr, and 30 minutes later to advise me ALL work was completed, and my truck was ready to pick up, I had a gut feeling something wasn't right.The transcription on my Iphone 6 Plus states: Hello, my name is ......I'm calling to give you a courtesy call to let you know that your truck is ready for pick up, again your vehicle is ready for pick up! .My personal policy is to take pictures of all four tires positioned on my vehicle before leaving my home for any tire rotation service. This ensures that I have solid proof if the tires were rotated or not. you may ask why? Its because my past experiences have shown me there is ALOT OF CORRUPT people with CRAPPY attitudes!!! Once home, I conducted my own service rendered inspection on my Dodge Ram. I got my OLD 58 yr old butt under the vehicle to ensure my oil filter was changed, and no oil leaks from the drain plug or filter.Everything checked out BUT the TIRE ROTATION!!. I called them to VOICE MY DISPLEASURE!! THEY asked me to bring it back for the tire rotation....... xxx??? I was just there to get my truck because Turlock Dodge stated that ALL service was completed!!! I told them SCREW THAT, I honestly used a more powerful adjective than screw!! I stated that on Groupon you can get an oil & oil filter changed for $12.00 to $15.00 even in the EXPEN$IVE BAY AREA!! Why in the F would I cough up $31.76 total charge for frivolous oil change, and a tire rotation that I was charged for BUT WAS NEVER COMPLETED?? At age 58, I should not have to FN BABYSIT THE TURLOCK DODGE SERVICE DEPARTMENT!! I called the Turlock American Tire to see what they charged for a tire rotation, The *****FIVE YELP STAR RATED***** Turlock American Tire CHARGES NOTHING!, YES ZIP!, NADA! ITS FREE!!!! Lesson learned, I'll complete my own oil change and take my Ram to the Turlock American Tire for a FREE tire rotation from this point forward!! UPDATE: 4/13/17 Thanks for my free tire rotation America's Tire Manager Mr. David Mullenix! You and your Team ROCK! You are absolutely right Dave, " JEEZ, ITS ONLY A 5 MINUTE JOB!!!" More

Oil Change Brought in my truck for an oil change. When I picked it up and brought it home. I noticed a big mess under the motor. So I called service to let them Brought in my truck for an oil change. When I picked it up and brought it home. I noticed a big mess under the motor. So I called service to let them be aware that I was not happy with the results and they said that they would document it. More