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Turlock Chrysler Dodge Jeep Ram - Service Center

Turlock, CA

3.2
33 Reviews

33 Reviews of Turlock Chrysler Dodge Jeep Ram - Service Center

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April 12, 2025

The service took literally all day and no communication from employees about status. Our first shuttle driver was awesome! The second one complained and didn’t seem to want to be there. Seemed like an unh More

by teminor
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t work with sales only service dept.
Apr 13, 2025 -

Turlock Chrysler Dodge Jeep Ram responded

Hi. We apologize for the long service time, lack of communication, and issues with the shuttle and warning light. We'll look into this. Please write us at info@Turlockcdjr.com or contact us at 209-250-5823 to address your concerns directly. Thanks

April 12, 2025

David never followed through & kept car over 2 weeks without ordering parts that were to be ordered next day. Highly disappointed in service! More

by srbreault1@ yahoo. Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Apr 13, 2025 -

Turlock Chrysler Dodge Jeep Ram responded

Hi, We sincerely apologize that David did not follow through as promised and for the extended delay in your car's repair. We understand your disappointment with the lack of communication and the delay in ordering necessary parts. This is not the level of service we aim to provide. We would like to look into this situation immediately. Please contact our service manager directly at [209-250-5823] or [info@Turlockcdjr.com] so we can understand the specifics of your case and work towards a resolution.

April 08, 2025

They do the work on time. They provide shuttle service in case you do not want to wait. More

by jimleedix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Turlock Chrysler Dodge Jeep Ram responded

That's great to hear! We're glad you appreciate our timely service and the convenience of our shuttle. Thank you for your positive feedback!

April 08, 2025

No other options in Turlock. They’re closed on the weekends making it very difficult for those of us who work M-F to get service done. I had to call four times before I actually More

by natecrain93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Apr 13, 2025 -

Turlock Chrysler Dodge Jeep Ram responded

We understand your frustration with our weekend closure and the difficulty you experienced reaching us to schedule an appointment. We apologize for the inconvenience this caused and appreciate your persistence in finally getting through. We're glad to hear that once you were able to come in, you found our service advisor to be friendly and helpful. We value your business and are always looking for ways to improve our accessibility. Thank you for your feedback.

April 05, 2025

Juan was excellent and very friendly and helpful. He made for a great car buying experience. More

by chelsea.schuh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Turlock Chrysler Dodge Jeep Ram responded

That's fantastic! We're so glad to hear Juan provided you with excellent, friendly, and helpful service, making your car buying experience a great one. We appreciate your feedback!

April 05, 2025

They helped me with my questions, and took care of what I needed. Car felt great after I took it back More

by lissamiaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando De La Torre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reter Robin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebeca Rohrback
Apr 13, 2025 -

Turlock Chrysler Dodge Jeep Ram responded

That's great to hear! We're glad our team was able to help with your questions and take care of what you needed. It's wonderful to know your car is running well after your visit! Thank you for your feedback.

April 04, 2025

I appreciated Armando de la Torre not pressuring me. All the people that I dealt with were very kind and helpful. More

by Jeanninesalazar06
Recommend Dealer
Yes
Employees Worked With
Armando De La Torre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Turlock Chrysler Dodge Jeep Ram responded

That's wonderful to hear! We're so glad you appreciated Armando de la Torre's no-pressure approach and that you found everyone you interacted with to be kind and helpful. Thank you for your positive feedback! We strive to create a comfortable and supportive environment for all our customers.

October 04, 2024

AVOID THIS DEALERSHIP 47 DAYS. Turlock CDJR had my vehicle in the Service Department for 47 days before I towed it to a different mechanic. I own one vehicle- a Jeep Patriot wi More

by schosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mikki Priela, Bobby Victorino, Teter, Suman Dhillon, Mariah Shafer
Oct 08, 2024 -

Turlock Chrysler Dodge Jeep Ram responded

Hello, Allow us to take a closer look at this for you. Please contact us at info@Turlockcdjr.com with your information so we're able to best assist you. Thank you.

Oct 08, 2024 -

schosh responded

I made repeated attempts to reach Suman Dhillon, Customer Service and Mariah Shafer, Service Administrator both by email and by leaving voice messages. I also asked Mikki Praela, Service Department, to contact Customer Service on my behalf; as I could not reach anyone other than the sales or service department over the course of 47 days. No one ever contacted me. Seems unlikely that Turlock CDJR wanted to "best assist" me during that timeframe, or after. If you would like to discuss this, you can reach me at the phone number listed on my service contract or any of the messages I previously sent. Thank you.

May 22, 2023

This place is the worst! !! I am so mad. We took our car in for a recall just a couple of days ago. They said they fixed the recall but my car was leaking fluids and hoses wer More

by Dee G
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
May 31, 2023 -

Turlock Chrysler Dodge Jeep Ram responded

Oh no, thanks for bringing this to our attention Dee G. your service experience seems way off from our usual service. Give us a second chance to make things right? Please reach out to our Service Manager, Bobby at 209-250-5823 or send us an email at info@Turlockcdjr.com. We look forward to assisting you. Thank you.

September 13, 2022

Well worth the 45min drive. We will be using them again! Staff is very professional and friendly. More

by Bsl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando De La Torre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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