Tulsa Hyundai - Service Center

Friendly, the media chairs and room were nice. Of course the popcorn was very good too. Well, that is really all I have to say. the popcorn was very good too. Well, that is really all I have to say. More

Excellent friendly service. Why does it have to be twenty five words. That seems excessive. Stacy was great and this requirement makes no sense. 25 five words. That seems excessive. Stacy was great and this requirement makes no sense. 25 More

This dealership is awesome. Has a nice place to wait for your work to be done. (In my case the oil changed). People are friendly and professional your work to be done. (In my case the oil changed). People are friendly and professional More

My experience with this dealership has never been great. They have awful communication and the customer is not their proity. This is my second car with them and will be my last. They have awful communication and the customer is not their proity. This is my second car with them and will be my last. More

Everything was perfect until I had to wait for 3 hours out side. I called to pick me up but they said yet and they forgot to pick me up. I entered to pay and one of payment reception desk, she said it was out side. I called to pick me up but they said yet and they forgot to pick me up. I entered to pay and one of payment reception desk, she said it was not her job but someone else did wrong. She did not say sorry or apology. I was recommended to replace 4 parts and I did. More

Stacy was very accomodating. She helped me in every way. She was very kind. I had brought in the wrong coupon for my routine oil change. She honored the one I left at home. She was very kind. I had brought in the wrong coupon for my routine oil change. She honored the one I left at home. More

I came in by appointment to receive a recall and i waited an hour and the part was never in so i had to reschedule and i didn’t receive any thing for waiting and waisting my time up there . an hour and the part was never in so i had to reschedule and i didn’t receive any thing for waiting and waisting my time up there . More

Very kind & helpful! Phillip was great, and so was the lovely woman that helped make the appointment! Will be returning! Top notch, above expectations! Thanks! lovely woman that helped make the appointment! Will be returning! Top notch, above expectations! Thanks! More

Not happy with the service department at all. I feel I was taken advantage of. I asked for a copy of the diagnostic that was supposed to be ran on my brake master cylinder and I was told there wasn't a c was taken advantage of. I asked for a copy of the diagnostic that was supposed to be ran on my brake master cylinder and I was told there wasn't a copy, since when? When Tulsa Hyundai decides to take advantage and tell you it is not just a machine diagnostic it is also a visual inspection- What? That is the stupidest response and run around I have gotten from Tulsa Hyundai. And I was charged $140.00 for that!! I left my Santa Fe there on Saturday to be repaired, it took numinous phone calls (6+) and two days before I could get someone on the phone to tell me the status of my car. Finally late on Tuesday morning I received a call back that my car was ready. One thing Tulsa Hyundai did do that was nice, was deliver my car to my sister's house because I had no way to pick it up and drive two cars, Because (second thought - stupid me) I purchased a new Santa Fe from Tulsa Hyundai on Saturday, maybe they thought that was the least they could do for me was deliver my 2009 Santa fe??!! Also, my car wasn't washed or vacuumed out, there is only one other time in 11 years that my car wasn't washed after a service, the reason was because it was raining, and the service department apologized to me, and told me I could bring it back on a day when it wasn't raining and they would wash it for me. Did Tulsa Hyundai change their service practice, no longer washing and vacuuming out the vehicles? After $642.00 you would think they could take an extra couple of minutes and wash and vacuum out my car, as is has been a normal practice over the years when I have been dedicated to using Tulsa Hyundai for all my service needs. Very Disappointed! More

Maintenance on the vehicle went well. Service writer however was talking over me while on the phone and hung up on me twice. Not happy with the overall experience. Communicated my concerns with another however was talking over me while on the phone and hung up on me twice. Not happy with the overall experience. Communicated my concerns with another service writer and was told that a manager would contact me. Have heard a word. The service writer is very young and I would encourage coaching from management on how to work with customers. The focus seemed to be running up the bill rather than using a consultant approach. More