1,423 Reviews of Tulsa Hyundai - Service Center
They took care of all my needs. Reliable, quick, and very good communication skills. I've bought multiple vehicles from here. Just wish I could get a 2020 Sonata Hybrid. good communication skills. I've bought multiple vehicles from here. Just wish I could get a 2020 Sonata Hybrid. More
I can in for an oil change and to make sure my car was all good! Greg was so so helpful and so kind. He made the experience an enjoyable one despite the not so enjoyable-ness of getting your car fixed. He all good! Greg was so so helpful and so kind. He made the experience an enjoyable one despite the not so enjoyable-ness of getting your car fixed. He was personable, very efficient and effective with communicating! Last time I came in to get my oil changed the man who helped me never called to let me know my car was ready and then they were closed. So Greg redeemed and set a new standard for Hyundai which I appreciate:) More
The service was good...Megan was very nice and professional....the only thing that i could is to have better is the organization of customers getting their car when its done and not having to wait professional....the only thing that i could is to have better is the organization of customers getting their car when its done and not having to wait for cars to be moved to exit More
Stacy took good care of me, answered all my questions satisfactorily and made sure that all my concerns were addressed properly. However, I didn't get my car washed this time satisfactorily and made sure that all my concerns were addressed properly. However, I didn't get my car washed this time More
Absolute best service! Patched my tire, changed my oil and had me out of there in less than an hour! Extremely happy with the service techs and everyone at Tulsa Hyundai and had me out of there in less than an hour! Extremely happy with the service techs and everyone at Tulsa Hyundai More
I called, was placed on hold for 15 minuts at which time i hung up and called back. They had my car you see and i needed a ride to pick it up. I called back, placed on hold for 15 minutes at which time i h i hung up and called back. They had my car you see and i needed a ride to pick it up. I called back, placed on hold for 15 minutes at which time i hung up. This was repeated 3 times before i actually got to request a ride. I was picked up by a very personable & pleasant young man. He was definitely the best part of my Hyundai experence that day! The service department had kept my car overnight after removing a tiny deceased baby bunny from my air vent and using BG cleaning and deodorizing treatment. I had requested them leave the "death area" open in order to apply Zero Oder to be sure of optimal freshening of the AC and surroundings. I was told 30minutes wait time. We were there for 3 hours and only got out then because i finally became so upset i spoke with a manager. I would not have minded if i had been told in the beginning the wait might be hours because i could have left and done other things, via family or uber. I was then told i would get a discount, but it was a negligible amount (only 5 dollars off the original quote amount) and papers from my glove compartment were left scattered on my floor in front passenger area. I ended up opening the glove compartment myself and accessing to cabin filter myself and sprayed down this area with Zero Odor. Only then did the smell actually decrease. This escapade cost me $470 and over 3 hours of my and my grandson's time, It was a VERY unpleasant experience. These problems could have been easily solved with communication and please do not pretend to be doing me a favor of a discount and give me 5 dollars off of a 470 dollar bill and leave me a messy car, not even bothering to put my papers or tire wrench back where they came from. Stacy had worked with me when i dropped off the car but she was in OKC training, when i picked the car up. More
Greg was great to work with. My car recently had a check engine light, they took it to the back and quickly determined it was a bad spark plug. They were transparent in the pricing and replaced my spark plu engine light, they took it to the back and quickly determined it was a bad spark plug. They were transparent in the pricing and replaced my spark plugs rather quickly. More
I have been struggling to get my brake issue fixed from last 2 months. Have spoken to several people at this dealership however the problem continues to exist and never got fixed. The last I spoke to was J last 2 months. Have spoken to several people at this dealership however the problem continues to exist and never got fixed. The last I spoke to was Joe and he assured that he will make sure the issue is addressed and assigned Megan to handle the problem. After keeping my car for a week, when I went back to pickup my car, the problem I had, stayed as it is and infact the brake noise went worst. Since then I have been constantly following up with the dealership folks (Megan and Joe) to get their attention and fix the issue, once and for all. It is very frustrating and disappointing that it has taken ridiculously long (yet outstanding) to fix the brake issue in my car. On numerous occasions, I was promised a call back from Joe and yet, I am waiting for that call (its been 2 weeks). I have been trying to call Joe every alternate and left several voicemail and yet haven't received any call back till date. At last, drove to the dealership in a hope to get this fixed and yet came back empty handed since Joe was busy in a meeting. This has been a pretty disappointing experience and I will continue to follow-up with Joe or escalate this issue further, with a hope to get this problem fixed!!! More