Tulsa Hyundai - Service Center

My appointment was for a recall. I waited 2 hours to be given a list of items I might want to have done and was told they would order the part for the recall. Dumb. Then I waited another hour for my car to given a list of items I might want to have done and was told they would order the part for the recall. Dumb. Then I waited another hour for my car to be brought back around. More

It took about 2 1/2 hours to have the problem identified correctly. I was called about an issue that wasn’t even on my car. My wife had to sit there waiting while she was given the run around. Eventually to correctly. I was called about an issue that wasn’t even on my car. My wife had to sit there waiting while she was given the run around. Eventually took care of the signal light and supposed harness issue. Costed $200 for a minor issue. Seems like every time we take our vehicle to any of the locations, there’s always an headache attached with the visit. More

They just took a little longer that normal, maybe because you were short handed that Saturday, but overall, good service. My oil changed, took almost 2 hours to get done you were short handed that Saturday, but overall, good service. My oil changed, took almost 2 hours to get done More

However I don't feel my question was answered to what I needed to do on my end for maintenance im so confused still not sure who I spoke with needed to do on my end for maintenance im so confused still not sure who I spoke with More

John Glenn was great to deal with-he stayed on the problems we had until the issues were finally resolved. Personally, I give John 5 stars-however it took us 2 trips to fix the seat button fixed and 4 problems we had until the issues were finally resolved. Personally, I give John 5 stars-however it took us 2 trips to fix the seat button fixed and 4 trips to finally get the gas tank door fixed We live approx. 70 miles from the dealership and yesterday I made the trip with little gas to spare. Tulsa Hyundai filled my tank for their error because after I was assured the door was fixed and it wasn't and had to make the trip back. The other issue was we purchased the car from another dealership which was further distance and my wife wasn't happy with the service department there and we purchased an extended warranty and she had to prove it to your office stating they didn't have a record of it even when she told them she brought it in prior for something that went wrong. Now she keeps the warranty in the car just in case it happened again. More

Did a great and informative service. My car was handled professionally with care. Awesome crew. I wish there was a mandate on mask for all. professionally with care. Awesome crew. I wish there was a mandate on mask for all. More

I made an appointment for a recall on my 2019 Tucson, unfortunately when I arrived on Friday they told me the part needed to be ordered unfortunately when I arrived on Friday they told me the part needed to be ordered More

Stacy was super nice to me. I enjoyed my car being clean when I received it. GIVE STACY A RAISE. The service took a while but the quality was great. when I received it. GIVE STACY A RAISE. The service took a while but the quality was great. More

They’re always quick and so friendly! Always explain everything they’re going to do to my car and always ask questions if they think my car needs something more. everything they’re going to do to my car and always ask questions if they think my car needs something more. More

Willing to go the extra mile for their customer. Great customer service skills. Always willing to help. Help me figure out more affordable prices for my vehicle. customer service skills. Always willing to help. Help me figure out more affordable prices for my vehicle. More