Tulsa Hyundai - Service Center

Everything was perfect until I had to wait for 3 hours out side. I called to pick me up but they said yet and they forgot to pick me up. I entered to pay and one of payment reception desk, she said it was out side. I called to pick me up but they said yet and they forgot to pick me up. I entered to pay and one of payment reception desk, she said it was not her job but someone else did wrong. She did not say sorry or apology. I was recommended to replace 4 parts and I did. More

Stacy was very accomodating. She helped me in every way. She was very kind. I had brought in the wrong coupon for my routine oil change. She honored the one I left at home. She was very kind. I had brought in the wrong coupon for my routine oil change. She honored the one I left at home. More

I came in by appointment to receive a recall and i waited an hour and the part was never in so i had to reschedule and i didn’t receive any thing for waiting and waisting my time up there . an hour and the part was never in so i had to reschedule and i didn’t receive any thing for waiting and waisting my time up there . More

Very kind & helpful! Phillip was great, and so was the lovely woman that helped make the appointment! Will be returning! Top notch, above expectations! Thanks! lovely woman that helped make the appointment! Will be returning! Top notch, above expectations! Thanks! More

Not happy with the service department at all. I feel I was taken advantage of. I asked for a copy of the diagnostic that was supposed to be ran on my brake master cylinder and I was told there wasn't a c was taken advantage of. I asked for a copy of the diagnostic that was supposed to be ran on my brake master cylinder and I was told there wasn't a copy, since when? When Tulsa Hyundai decides to take advantage and tell you it is not just a machine diagnostic it is also a visual inspection- What? That is the stupidest response and run around I have gotten from Tulsa Hyundai. And I was charged $140.00 for that!! I left my Santa Fe there on Saturday to be repaired, it took numinous phone calls (6+) and two days before I could get someone on the phone to tell me the status of my car. Finally late on Tuesday morning I received a call back that my car was ready. One thing Tulsa Hyundai did do that was nice, was deliver my car to my sister's house because I had no way to pick it up and drive two cars, Because (second thought - stupid me) I purchased a new Santa Fe from Tulsa Hyundai on Saturday, maybe they thought that was the least they could do for me was deliver my 2009 Santa fe??!! Also, my car wasn't washed or vacuumed out, there is only one other time in 11 years that my car wasn't washed after a service, the reason was because it was raining, and the service department apologized to me, and told me I could bring it back on a day when it wasn't raining and they would wash it for me. Did Tulsa Hyundai change their service practice, no longer washing and vacuuming out the vehicles? After $642.00 you would think they could take an extra couple of minutes and wash and vacuum out my car, as is has been a normal practice over the years when I have been dedicated to using Tulsa Hyundai for all my service needs. Very Disappointed! More

Maintenance on the vehicle went well. Service writer however was talking over me while on the phone and hung up on me twice. Not happy with the overall experience. Communicated my concerns with another however was talking over me while on the phone and hung up on me twice. Not happy with the overall experience. Communicated my concerns with another service writer and was told that a manager would contact me. Have heard a word. The service writer is very young and I would encourage coaching from management on how to work with customers. The focus seemed to be running up the bill rather than using a consultant approach. More

After I left my appointment there was a screw on my passenger side floorboard from when they checked my air filter, had to go back to have it screwed back in!! I absolutely HATE that they call me & sol passenger side floorboard from when they checked my air filter, had to go back to have it screwed back in!! I absolutely HATE that they call me & solicit me for my for service business, irritates me to no end & makes me want to go elsewhere!! I have actually blocked the dealership numbers on my phone to stop them from bothering me!! More

Stacey did an excellent job helping me throughout the repair process. She was knowledgeable and made sure there was clear communication. She’s a great asset to the team! repair process. She was knowledgeable and made sure there was clear communication. She’s a great asset to the team! More

This dealership is normally always great! However, this appointment for my oil change was for 12:45pm, but they skipped doing my vehicle for other customers. They were not finished with my oil change un appointment for my oil change was for 12:45pm, but they skipped doing my vehicle for other customers. They were not finished with my oil change until 2:30pm. FOR AN OIL CHANGE. I also was never updated on anything, I had to ask what was happening and no one knew who I should talk to about the wait. I was being very kind and patient. More

Excellent service! Stacy made me feel welcome and loved her positive attitude! Great all around! Thank you to all that service my car. I wouldn't take my car anywhere else! her positive attitude! Great all around! Thank you to all that service my car. I wouldn't take my car anywhere else! More