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1,425 Reviews of Tulsa Hyundai - Service Center
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April 23, 2021
Every time I have gone in for service it was been absolute chaos and a disconnect between the service department and the customer. This past experience, the lady helping me was very nice and was dete absolute chaos and a disconnect between the service department and the customer. This past experience, the lady helping me was very nice and was determined to find my part. The person who usually is my contact was not there (Megan) and the lady helping me had no idea where the part was for my window. Not sure all the details, but there was no communication from nick and Megan to who was working that day on where my part was. The lady had to look for a good 15 minutes while I was just standing there. I made my appointment, Hyundai knew I was coming, yet there ALWAYS is a disconnect and very poor communication. I dread having to come in for service on my car. The lady who helped me was very nice, and the people who make appointments are very nice, but service and parts are clearly lacking and it is obvious management does not care. I’ll never buy from here again and will never recommend anyone. The time before this I had to leave my car because Hyundai system was down. They said they had no idea when my car could be fixed where I could drive it. I asked for a loaner car and was told there were zero available. Keep in mind, this was the day before our big snow storm. How are they going to tell me they have NO loaner cars?! My husband ended up driving 45 minutes to pick me up and as soon as he came in, very frustrated I was not given a loaner car, they all of a sudden had one. Goes to show car dealerships only listen to men, which is just the world we live in. They have never taken me seriously, and I was even asked on the phone by a service/parts employee if “I was sure that this had not already been fixed?” Hyundai is very unprofessional and does not care about their customers once they have sold them their car. That’s when the caring stops. More
by Logan Kloker
Verified CustomerEmployees Worked With
Megan, Stacy Mitchell
April 22, 2021
Great guy! Love coming to get anything done. Never have a problem coming here quick service nice guys and my clean gets clean too! Excellent service. problem coming here quick service nice guys and my clean gets clean too! Excellent service. More
by escoe35
Employees Worked With
Greg Stutzman
April 22, 2021
Everything went very well Greg Stutzman took good care of me. The waiting area is comfortable. I notice my car riding smoother and straighter. Alignment made great improvement. of me. The waiting area is comfortable. I notice my car riding smoother and straighter. Alignment made great improvement. More
by WBGUIDRY
Employees Worked With
Greg Stutzman
April 21, 2021
I took my vehicle in for an oil change and Hyundai recall. They also subsequently replaced my front brakes. My car was there Mon-Fri and I never had a phone call, I had to call to find out what was recall. They also subsequently replaced my front brakes. My car was there Mon-Fri and I never had a phone call, I had to call to find out what was going on. Since the recall did not appear on my invoice, I called to find out if it had, in fact, been done. I called 3 times and each time the receptionist told me she spoke with her supervisor an they would call me back and let me know. No one ever called me back so I still don't know if if the recall work was performed. I asked all 3 times if they had my correct phone number, because it did not appear on my invoice even though I told the service advisor to correct it. More
by OU6ER
Employees Worked With
I don't know who the advisor was, but I better not ever have him again, if I return.
April 20, 2021
Everyone was wonderful. When I drove in service bay lady was wonderful. Also George and Bo explained my options. Everyone very professional. Wonderful service experience. was wonderful. Also George and Bo explained my options. Everyone very professional. Wonderful service experience. More
by hydrodog
Employees Worked With
Megan Barham, George Allen
April 20, 2021
I took my Santa Fe in to be looked at and recalls updated. Everyone in service was friendly and accommodating, even shuttling my kiddo and I there and back while the work was done. I highly recommend updated. Everyone in service was friendly and accommodating, even shuttling my kiddo and I there and back while the work was done. I highly recommend. More
by REDJEN1479
Employees Worked With
Greg Stutzman
April 20, 2021
A transmission was suggested to me due to the mileage on my 2017 Hyundai Santa Fe and and I am glad I did. My car runs so much better. Thank you Tulsa Hyundai my 2017 Hyundai Santa Fe and and I am glad I did. My car runs so much better. Thank you Tulsa Hyundai More
by sadelosier01
Employees Worked With
Brian Finley
April 16, 2021
The service appointment was on time and speedy considering all that my car required to be road worthy. I enjoyed the customer service I received along with hospitality. considering all that my car required to be road worthy. I enjoyed the customer service I received along with hospitality. More
by Undisclosed1776
Employees Worked With
Brian Finley, Stacy Mitchell, Greg Stutzman
April 15, 2021
Stacy was a great help to my questions. The service was outstanding and my car was washed and smelled fresher. Great service, friendly people and optional waiting areas. outstanding and my car was washed and smelled fresher. Great service, friendly people and optional waiting areas. More
by DriverT
Employees Worked With
Stacy Mitchell
