Tulsa Hyundai - Service Center

My Hyundai Santa Fe was towed into the dealership about 8:30pm Friday 22nd April 2022, because the engine died on the mid afternoon. I called Tulsa Hyundai and the set up an appointment for 8:00am Saturday 8:30pm Friday 22nd April 2022, because the engine died on the mid afternoon. I called Tulsa Hyundai and the set up an appointment for 8:00am Saturday morning 23rd April 2022. Not much happened on the Saturday. On Monday 25 April 2022 at 11:07am I received a text from my advisor saying they are working on it, at 1:37pm I ask for a loaner car. I was informed that a loaner could not be authorized until a replacement engine is authorized (engine damaged). I told my advisor that I would contact him Wed or Thurs, I contacted him on the Wednesday by text at 9:53am, I received and answer on Thursday 28th April 2022, just under 24hours later. Telling me that the shop foreman was now involved and has stated the the Alternator is bad. The advisor did not no what was going on with the repair. So we are now 4 days into the repair and no repairs started on the car. My advisor said it would be ready in a few hours. Friday. At 1:22pm Friday I was informed that the technician got pulled off the job as he was having some issues and the shop foreman was taking over (the engine now cranks over) and the foreman thinks this is the only issue with the car. The advisor said that the technician has made a few mistakes for sure. I then informed my advisor that I would pick the car up on Saturday 30th April 2022, I ask my advisor if the car will be ready on Saturday he said he would text the service manager, by 6:30pm Friday he had not heard from the service manage. Saturday 8:04am 30th April 2022, I texted my advisor and ask where we stand he said he did not no as the shop had just opened. I texted back what is left to be done. My answer was I will let you know as soon as I do. The next text from my advisor was (the vehicle was finished last night. It is read when you are.) They have your keys and paper work at the cashiers desk. Well they did not another advisor had to find them as my advisor was no there. All in all my Santa Fe was in the shop for about 7 days, the first few days about there is a bad engine was not documented on the paperwork. We seemed to have a comedy of errors. Texts ignored, phone calls not returned an overall lack of communication. Nobody seemed to check the technicians original diagnosis and the advisor just went with it.. More

First person I encountered was not friendly. Not sure of her name, but never made eye contact or anything. She was sitting at the 2nd station inside the service center. Someone else finally walk Not sure of her name, but never made eye contact or anything. She was sitting at the 2nd station inside the service center. Someone else finally walked up and was very friendly and helped me from that point on. She was at the 1st station inside the service center. More

As always great service thanks price was good and you rushed the overnight delivery of parts rushed the overnight delivery of parts More

My 2020 vehicle had 4 wheels that were defective and Tulsa Hyundai made the experience easy to tolerate with their prompt service and communication through the entire process. Tulsa Hyundai made the experience easy to tolerate with their prompt service and communication through the entire process. More

I have had nothing but good service from Tulsa Hyundai service department. Quick service and excellent customer service from Stacy the service advisor who I look for every time I need work done on my car. service department. Quick service and excellent customer service from Stacy the service advisor who I look for every time I need work done on my car. She's super efficient, very friendly and knowledgeable. She is the reason I trust Tulsa Hyundai with my vehicle. More

Jennifer made it right after we had an issue during a recall. She went to great lengths to ensure that we felt cared for and appreciated after finding out about the issue. Jennifer went above and bey recall. She went to great lengths to ensure that we felt cared for and appreciated after finding out about the issue. Jennifer went above and beyond to make things right! More

This deal is very helpful look up all the information I needed and are very courteous thank you! needed and are very courteous thank you! More

had a recall. Was handled fast and efficiently. Will use service department in the future if we have any issues. Was handled fast and efficiently. Will use service department in the future if we have any issues. More

Awesome and very professional and polite. Very nice felt very comfortable and relaxed didn’t take long at all Very nice felt very comfortable and relaxed didn’t take long at all More

Has great for the past several years but due to short staffing and recently losing Brian the service manager the service department (specifically Stacy) has been overwhelmed and really suffered. I am sti staffing and recently losing Brian the service manager the service department (specifically Stacy) has been overwhelmed and really suffered. I am still very upset at a lack of responsiveness (weeks of no return phone calls after multiple attempts) and the lack of resolution to 2013 Sonata engine oil consumption issue that should be completely covered under warranty with no out of pocket cost to diagnose as it is a well known issue for this engine. Every oil change has been done on schedule only at dealership service departments since I bought it new. Did everything was instructed to do by Tulsa Hyundai service department and they screwed up the record keeping during the oil consumption test. I was told to take my complaint to corporate which sucks since now I have to start over after dealing with Tulsa Hyundai directly about this since December 2021 and am being told that Hyundai policy changed in Feb after their screwup and that now I am on my own and good luck with Corporate. More