Tulsa Hyundai - Service Center

Joe and Mac did a great job communicating with me. I will come back for sure. I will come back for sure. More

Warning do not go to this dealership for service or sales! You will be very sorry you did. I bought a 2014 Sonata from Tulsa Hyundai in 2017. I had repeated service issues with the car. You can call sales! You will be very sorry you did. I bought a 2014 Sonata from Tulsa Hyundai in 2017. I had repeated service issues with the car. You can call and try to schedule an appointment with a service advisor. I would call and ask the operator for a service advisor to be transferred and no one would answer the phone. I would leave a voice mail and no one would return a phone call. After repeated attempts, I had to drive to the dealership to schedule an appointment for my car. This happened 4 times for 4 different reasons. The latest and last issue I had with this dealership was in February of this year, the rods in my engine failed. The engine was under a lifetime warranty for this issue. After waiting another 3 weeks again with no one in service answering a phone or returning a voicemail. I again drove down to the dealership and was told the warranty claim was rejected by Hyundai Motor Company. I was told by Tulsa Hyundai there was nothing they could do to help. I had my car towed home. I went to arbitration with Hyundai and won my case the arbiter ruled in my favor on June 6th. Once again I had to drive to the dealership because nobody answer the phone in the service department or returns a phone call. I had the car towed back to the dealership and waited for Tulsa Hyundai to replace the engine. Once the engine was replaced the hood on my car was scratched. the damage to the hood was a 1000.00 repair bill. I had texted the dealership and was told they would check their camera to see if they could see scratches. the response from the dealership we do not see any scratches. This is the last I have heard from them. I will be pursuing the hood issue further. Trust me, save yourself time money, and frustration. The personnel at the dealership could care less if you are happy, satisfied, or not. On each visit, there always were unhappy customers. Buyer beware! More

I made an appointment to get a recall on my car corrected. They kept my car for 3”2 days but the recall was never corrected. I had to make accommodations to get to work, so this was disappointing. corrected. They kept my car for 3”2 days but the recall was never corrected. I had to make accommodations to get to work, so this was disappointing. More

I liked that they called me in person regarding my recall notice. Very quick to schedule notice. Very quick to schedule More

Did not get my free car wash for buying new Tucson with my free oil change. They said they would vacuum car out and did not. This is first car I have bought here always traded at Regional where I have bou my free oil change. They said they would vacuum car out and did not. This is first car I have bought here always traded at Regional where I have bought 3 new cars may go back to them. More

The past couple times I have went the car wash has been down. I went there for a problem and they said they could not locate the problem but to me didn’t give it a full in depth check. Problem keeps happen down. I went there for a problem and they said they could not locate the problem but to me didn’t give it a full in depth check. Problem keeps happening on occasion. Also, none of my fluids got topped off on my last oil change so now I have to go buy my own fluids to top off the car. My windshield wiper fluid is completely empty, bone dry. More

So I won’t use this location ever again. As good as my previous experience has been, it has fallen into the trash! As good as my previous experience has been, it has fallen into the trash! More

This facility has horrible service. I have the maintenance program which includes filters. They have not changed them on the correct mileage and when I inquire about them not doing the I have the maintenance program which includes filters. They have not changed them on the correct mileage and when I inquire about them not doing there job, I’m told their is nothing they can do because it’s not stated for my next oil change. Which leaves me paying for filters two times. They don’t even care to try and work with you or be sensitive to the subject. Instead I’m given multiple numbers and told the manager won’t be able to talk to me and I could call and leave a message. I call genesis and they were a breath of fresh air and able to fix the problem. They was also lied to saying they changed my cabin filter, when they told me they have been on back order. These people are a complete joke and I will be finding another genesis dealership that have better people skills and trustworthy people even if I have to drive out my way. More

Sarah and others helped us with our multitude of concerns and decisions as we underwent engine replacement, rental cars, and other replacement parts to get my vehicle back on the road. It was a distressing m and decisions as we underwent engine replacement, rental cars, and other replacement parts to get my vehicle back on the road. It was a distressing month but they helped on the 3 visits to get things completed. More

Awesome experience there, I had the pleasure of working with joe glenn, one of the best in the business. with joe glenn, one of the best in the business. More