Back

Tulsa Hyundai - Service Center

Tulsa, OK

3.5
1,427 Reviews

1,427 Reviews of Tulsa Hyundai - Service Center

Sort by
December 03, 2022

They perform the work expected. However, they have declared some items as normal maintenance that are clearly not normal maintenance and so they excuse themselves from servicing tho More

by Btassoul
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Arlee Gore
Dec 12, 2022 -

Tulsa Hyundai responded

Thank you for taking a moment to share your experience, Btasoul! Your feedback is greatly appreciated.

November 17, 2022

The best in the world I wouldn’t not go to any other dealership straight up solid people More

by Flexingking29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyell Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Condrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maya Ybarra, Andrew Leighton, Arlee Gore, Marion Jacobs, Benny Justice, Allan Colman
Nov 18, 2022 -

Tulsa Hyundai responded

Thank you for sharing your experience, Flexingking29! We look forward to your next visit.

November 16, 2022

It took me five phone calls over two days to get a return call. I wanted to confirm my car was delivered via tow truck as it was after hours when it was dropped off. Once someone finally returned my call, More

by regina.stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mack
Nov 17, 2022 -

Tulsa Hyundai responded

Hi Regina! We appreciate you taking a moment to share your feedback. We apologize for any inconvenience you may have experienced. Let us know if we can be of further assistance. Thank you.

November 06, 2022

Had my car for a lil over two months. Left have my intake system and computer unbolted. Installed. Mis diagnosed my car twice, cost me over 800 just in parts that were not a issue. I am n More

by pstuthers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faith Condrey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlee Gore
Nov 15, 2022 -

Tulsa Hyundai responded

Hello, pstuthers. We have a long history of providing the best service possible to every customer. It is deeply troubling to hear that you had a bad experience at our dealership. We would like more in-depth information so we can make sure this type of incident does not happen again. Please call us at (918) 779-3064 and ask to speak with a manager. Thank you

November 02, 2022

Communication is horrible, the service team is slow to submit information to the consumer. Voicemails need to answered in a more timely manner and everyone needs to be on same page More

by kandycemuldrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faith Condrey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Tulsa Hyundai responded

Thank you for your comments, Kandyce. We always appreciate feedback from our customers and their experiences so we can continue to improve. We are sorry to hear about the communication issues that you had, and we are constantly working on keeping in good contact with all customers. Your issues will be addressed with our team, and we look forward to seeing you again on your next visit!

November 02, 2022

They did not look at the problem i brought my car in for. When i asked them to check if, I felt ignored. They said there were too many appointments booked that day but i made mine at open for 8 AM and still More

by makenzie.massey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faith Condrey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Tulsa Hyundai responded

Hi Mackenzie, thank you for your feedback. Our records show that your most recent appointment was scheduled for a recall and states "customer just bought vehicle from carvana and wants a multi point inspection performed". We perform a multi point inspection on all vehicles that come into the shop for any reason. We do apologize if there was something specific you were wanting to have checked that the scheduled appointment time did not allow for. Please call us at 918-779-3064 to schedule a time that is convenient for you to bring your car in so we can address any other concerns you may have. Please be very specific with each concern when scheduling your appointment so we can ensure we have enough time to check everything out for you!

October 30, 2022

My advisor was Joe and he was awesome! They were super busy that day and he was very accommodating. More

by Cford10604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Oct 31, 2022 -

Tulsa Hyundai responded

Thank you, Cford. We look forward to your next visit. Have a great week!

October 27, 2022

I was satisfied with the overall service center, however, I tried calling the service representative with questions about the bill and understanding what service was performed and she has not called me to da More

by JREDDING1429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faith Condrey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Tulsa Hyundai responded

Hi J.Redding. Thank you for sharing your experience. We appreciate your business and would like to speak to you to answer your questions. Please give me a call at (580) 771-3270 so I can assist your further. Brandon Mitchell -GM.

October 25, 2022

The quality of care has changed within the few years of my purchase. They don't even vacuum out the inside of your vehicle anymore. However it's just overpriced for mediocre care. At this point even with a More

by DisappointedSam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one gave me their name.
Nov 15, 2022 -

Tulsa Hyundai responded

Hello, Sam. We pride ourselves on providing the best experience to each of our customers. We are terribly sorry you did not have a good experience. If there is anything we can do to make it right, please give us a call at (918) 779-3064. Thank you.

Nov 15, 2022 -

DisappointedSam responded

I've had my vehicle more than 2 years and this is not the first time it has happened.

October 25, 2022

Using the app in my car to schedule an appointment is really convenient. It's nice I can drop the car off and get a ride to work. Don't like how they never have time to run it through a car wash. More

by mindymolhoek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faith Condrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Tulsa Hyundai responded

Thank you for sharing your feedback, Mindy! We appreciate your business and look forward to your next visit. Have a great day!

...
32
...