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Tulsa Hyundai - Service Center

Tulsa, OK

3.5
1,427 Reviews

1,427 Reviews of Tulsa Hyundai - Service Center

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April 21, 2023

Terrible place with zero accountability or responsibility to your vehicle. They lose parts off your car while working on them and then have the audacity to lie to your face regarding the missing parts More

by tia.e.juby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Barham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Condrey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cooper Houchin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlee Gore, Macario Jaimes
May 01, 2023 -

Tulsa Hyundai responded

Hello, Tia. Thank you for bringing this to our attention. We regret to hear that our service failed your expectations. Our customers are very important to us and we would like to learn more about your experience. Please give us a call at (918) 995-2725. Thank you.

April 16, 2023

Service has been underwhelming since I purchased my 2022 car. Previous scheduled appointment the service reset on car was not set. When called dealership told I can look up on utube and do it myself. It w More

by bobette_wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No clue anyone’s name to rate
Apr 19, 2023 -

Tulsa Hyundai responded

Hello Bobette, thank you for letting us know about your experience. We appreciate your patience with us while we build our new state of the art facilities! We were unfortunately without a car wash for quite some time, and are happy to say it is back up and running now! We do apologize for missing the service interval reset, we will make sure that is addressed and corrected. As for a past due service reminder, we do want all of our customers to stay up to date on all recommended services, so if there were any recommended but not performed during a service visit, we do send reminders to get those services scheduled to keep your car in the best shape possible. Please let us know if we can help with anything else!

April 12, 2023

Service is usually pretty quick and they respond to questions quickly. Even though they are under construction, the customer service is still great. More

by EMILY.STEWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlee Gore
Apr 19, 2023 -

Tulsa Hyundai responded

Thank you for sharing your experience, Enily. We appreciate your patience during our remodel and look forward to your next visit.

April 11, 2023

I was supposed to get a call about my service and that I’m disappointed about my service because a part was left off my Santa Fe. I didn’t receive a call so… I’m frustrated More

by eyedesigner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t who I worked with
Apr 19, 2023 -

Tulsa Hyundai responded

Hello, we are sorry to hear you did not have a 5 star experience during your service visit. Please give us a call at 918-779-3064 and either ask for the service manager or leave your name and a good phone number to reach you and we will give you a call as soon as possible!

April 08, 2023

Cooper did a great job communicating. Quick work considering the fix that was necessary. Will defined use the service center again. More

by SUNSHINEJUNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Condrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cooper Houchin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlee Gore, Macario Jaimes
Apr 11, 2023 -

Tulsa Hyundai responded

Thank you SunshineJune! We appreciate your business!

April 05, 2023

I called a few times a week and no one picked up. They kept telling me they were waiting on Hyundai for approval of my recall replacement engine when in fact they haven’t done anything about it. Aft More

by K1974ari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cooper Houchin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Macario Jaimes
Apr 11, 2023 -

Tulsa Hyundai responded

Hello, K1974ari. Thank you for providing candid feedback and making us aware of this. We apologize that your expectations were not met and sincerely apologize for the level of service that you received. At our dealership we set high standards for ourselves and fellow team members, and feedback like yours helps us to continue improving.

April 01, 2023

Damaged car. . no communication…terrible service..difficult to contact. Told about paint like substance after holding car for repairs.. left voicemails and text no More

by HUTCHESO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan
Apr 04, 2023 -

Tulsa Hyundai responded

Thank you for taking a moment to share your experience, Hutcheso. We apologize if we missed the mark during your service. If you would like to discuss this matter further, please give us a call at (918) 995-2725. Thank you

March 30, 2023

Had a wonderful experience at tulsa Hyundai thanks to their team omi was back on the road in no time More

by Tja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Condrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cooper Houchin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maya Ybarra, Farouq Alattar, Arlee Gore, Macario Jaimes
Mar 31, 2023 -

Tulsa Hyundai responded

That's great to hear, Tja! Let us know if we can assist you further.

March 30, 2023

Excellent service, scheduling and quality. As always this is exactly what I expect and receive at Tulsa Hyundai. More

by tdispat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cooper Houchin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Tulsa Hyundai responded

We appreciate your kind words, tdispat. Glad to hear our team made your experience five-star.

March 28, 2023

Making an appointment was easy; service personnel was very attentive and professional. Overall, great experience. More

by JUDYM119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cooper Houchin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Tulsa Hyundai responded

Thank you for sharing your experience, JudyM119! We appreciate your business and look forward to your next visit.

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