Tulsa Hyundai - Service Center

Not Impressed I purchased my vehicle in May 13, 2013. On June 25, 2013 it was taken into Don Carlton Hyundai of Tulsa (no longer in business bought out by Tulsa Hy I purchased my vehicle in May 13, 2013. On June 25, 2013 it was taken into Don Carlton Hyundai of Tulsa (no longer in business bought out by Tulsa Hyundai, My steering wheel was off center to the left and pulled to the right. I had been having this problem since I purchased it. I had 2943 miles on vehicle. I was told by the first service technician that when my steering wheel had been "stabbed" when my car was being manufactured it was not straight. I demanded a refund or replacement and notified customer service. They got in contact with the dealership. I was then told the tech did not know what he was speaking of. They rotated my tires, centered steering wheel and performed an alignment. I ask what if this happens when I buy new tires I was advised car was repaired and I should not have a problem but if I did it was in agreeance with Hyundai Customer Care and the Dealership that repairs would be made at no charge to me. It drove straight as an arrow for the next 3 years then As fate would have it I had to put new tires on the vehicle at 44,000 miles. I purchased tires at Hibdon, immediately car pulled to the right and steering wheel was off center to the left. Not wanting to deal with Hyundai it was taken to Robertson for alignment. Still not repaired it was taken to Hibdon. Still not repaired we took it to Tulsa Hyundai where Don Carlton use to be. They were told it was pulling to the right and steering wheel was off center and to the left. They did an alignment and we were charged $72.66. When my son made me aware of this I called in the same day and talked to the Service Manager Brian Finley. I explained the situation to him. I was yelled at and talked over. He told me they were Tulsa Hyundai not Don Carlton and since I did not buy the car there and they did not make agreement that I would be charged. He told me that because my undercarriage was dirty it had put it out of alignment. In all my 30 years of buying a new car every 2-4 years I had never heard such a thing. I advised him that I was ill and he kept on at me telling me it only needed alignment and he would not refund and would not check with customer car because I had not made arrangement with them and I had not purchased the car from them. End result I went into a panic attack and had a nose bleed. I had no choice but to succomb to the abuse and let him have his way. Well, the car is still pulling to the right and steering is off center to the left and I am terrified to call in for to them for repair. I am ill and I cannot take the abuse. More

Awesome Service Department! I was very please with my first salesman at Tulsa Hyundai but when I bought my second car, not so much. But I realize this sometimes happens. But what I was very please with my first salesman at Tulsa Hyundai but when I bought my second car, not so much. But I realize this sometimes happens. But what I will say is their service department is amazing! Service managers Cam and Brian go above and beyond to Make sure their customers are satisfied. I appreciate that every time I have had my car serviced I have been treated with respect. From my experiences with this service department I never worry about whether they do a good job or not because they have proven themselves to be dependable. Thank you Cam and Brian! More