Tucson Subaru - Service Center

Tucson Subaru is the greatest overall experience. This is the 2nd Outback we have purchased from Tucson Subaru. Seven years of service visits, customer service is outstanding. The overall experience This is the 2nd Outback we have purchased from Tucson Subaru. Seven years of service visits, customer service is outstanding. The overall experience is just fantastic!! More

Darla was really great to work with. She answered all my questions and showed me things that I had no idea about! She answered all my questions and showed me things that I had no idea about! More

Darla is really great, taking the time we needed to answer any questions I had on the technology in my Subaru Forester, and being very open to follow-up for any additional questions. I really appreciat answer any questions I had on the technology in my Subaru Forester, and being very open to follow-up for any additional questions. I really appreciate that! More

This dealership in Tucson has helped to facilitate the acquisition of a car, whether that be leasing or buying. acquisition of a car, whether that be leasing or buying. More

Darla was fantastic today explaining the techology on the Subaru Crosstrek. Our previous car was 14 years old and had none of the features on our new Subaru. She was able to answer all our questions and gra Subaru Crosstrek. Our previous car was 14 years old and had none of the features on our new Subaru. She was able to answer all our questions and graciously offered us another session if needed later. Also, Darla kindly provided us with a paper copy of the Subaru's equipment which I wanted for our files. Thank you, Shay & Gary More

I will not support a business where the mechanic can assume a female customer is stupid and ask a question that was answered several times over when I dropped my car off, during service, and when I brou assume a female customer is stupid and ask a question that was answered several times over when I dropped my car off, during service, and when I brought back because it was still not fixed. My service advisor was great, the mechanic, not so much. More

Darla was thorough and friendly. I learned many things about my Forester's technology that I might never have figured out! I learned many things about my Forester's technology that I might never have figured out! More

Jesse Friedman is very professional, knowledgeable, kind and customer focused. He represents Subaru well! He listens to the customer and explains complicated issues clearly. I thank him for his attention an and customer focused. He represents Subaru well! He listens to the customer and explains complicated issues clearly. I thank him for his attention and service. I recommend him highly! More

We have been very impressed with everyone we have dealt with at Tucson Subaru. Today we met with Darla and she sat with us in our car and taught us how to use all of the technology. What a great service to with at Tucson Subaru. Today we met with Darla and she sat with us in our car and taught us how to use all of the technology. What a great service to offer! Good customer service is very important to us and she definitely delivered! We are so happy we chose to purchase a Subaru from Tucson Subaru. More

In March 2024, we took our 2012 Subaru Outback into the service dept. due to check engine light on. We were quoted via text for the replacement of rear and front o2 sensors for $638. Only one was replaced service dept. due to check engine light on. We were quoted via text for the replacement of rear and front o2 sensors for $638. Only one was replaced, but they still insisted that we owed the original price quote. We took it up with Scott Greg, the service manager, who said the text was incorrect, that the cost for the front sensor was $638 and we still owed the original amount in the paper receipt We however had never received a paper receipt, nor agreed to it. It was an extremely unpleasant discussion. We felt we were being taken advantage since we were from out of state and hope that we never need service from Tucson Subaru in the future. As of May 2024, we had to take our Subaru into our service dept. in Montana because now the rear o2 sensor needed to be replaced. This only confirmed in our minds that the original diagnoses was questionable. We indeed needed both sensors replaced and the original quote of $638 was likely an accurate quote for both sensors. More