Tucson Subaru - Service Center

Programmed my Blue Tooth These guys are great! They sent their Tek guy out and he programmed the Blue Tooth between my Outback and new cell phone. It was like 90° and he jus These guys are great! They sent their Tek guy out and he programmed the Blue Tooth between my Outback and new cell phone. It was like 90° and he just smiled, sat there twiddling dials, and got me all set up. I didn't buy either the car or the cell phone from them, and yet they gave me fast, smiling, courteous service. thanks, guys!! More

Quick car concern remedied Purchased a used Subaru recently and during the great sales experience, for a first time Subaru owner, a minor detail was overlooked. I stopped by Purchased a used Subaru recently and during the great sales experience, for a first time Subaru owner, a minor detail was overlooked. I stopped by Tucson Subaru to see if they might be able to fit me in for this minor concern without an appointment-a Friday morning too. Kristen, Service Advisor, asked for the keys, had me sign a release to do the job, and escorted me to the lounge. Approximately 45 minutes later I was on the road with the concern dealt with and my windows cleaned too! Great sales and service staff and exceptionally clean showroom and customer lounge. Thanks Kristen and to Jonathon Flores, service tech, for the fast - friendly service. More

60000 mile service Frank embodies all you could ask for in a service advisor. He recommended that some services NOT be performed because they were not needed. He made Frank embodies all you could ask for in a service advisor. He recommended that some services NOT be performed because they were not needed. He made sure that all critical functions were inspected and reported back. And all work was performed in a timely fashion. The owner's manual recommended a coolant flush. Frank went to the service bay and determined that the car had blue antifreeze that did not require changing at this time. He made sure the belts and brake linings were properly inspected and determined that no work was necessary. In short, he instilled confidence in the dealership and gave me the feeling that no unnecessary work was being billed. More

Very Expensive Radio I love my new 2016 Subaru Outback which I have only had for 3 days. I also loved my 2015 Subaru Outback except for having troubles with the radio f I love my new 2016 Subaru Outback which I have only had for 3 days. I also loved my 2015 Subaru Outback except for having troubles with the radio for the one year that I owned it. I had never had trouble with a new car before. They wiped the software off the system at least twice. The dealership finally worked out a trade for me into a new car with a different model radio. Nevertheless, it was a costly $7,000 radio exchange. Today 3/26/16 I tried to call the service department many times between 8 am and 9 am on this Saturday. The woman answering the phones even hand walked down a message to service to please call me. I need to make an appointment to have side moldings put on my new car. I was told that at 9 am more help would come in and they would get back to me by 9:15 a.m. They shouldn't be open on Saturday if they don't have the people to staff the operation. I called back at 9:30 a.m. and finally reached Marco who was very nice and scheduled an appointment that worked for me 3/29 at 8 am. BTW, Marco in service, has always been very polite and has tried to help me the last six months resolve my ongoing radio issues. I think he has been as frustrated as I have been. My temper has gotten the best of me a couple of times, but Marco has remained calm and has tried to help me. More

First service of my new ride: 2013 OUTBACK Scheduled the service when I purchased my 2013 Outback with the premium upgrade. Arrived at Tucson Subaru and was greeted and ushered in to the Ser Scheduled the service when I purchased my 2013 Outback with the premium upgrade. Arrived at Tucson Subaru and was greeted and ushered in to the Service Department. After a brief wait due to clients being attended to, Jesse inquired into what service was to be performed today. Jesse explained to me what service had been done on my new vehicle prior to being made ready for sale. Kristen was introduced to me and further assisted me in the proper maintenance to be performed and the checks that would be made per my request/inquiry. I was then assisted by Christine for the loaner vehicle. Christine explained all of my responsibilities and pointed out some minor flaws on the exterior of the Legacy 2016, NICE vehicle! Jesse, Kristen and Christine made my first experience a pleasant one. I feel all of my concerns and needs of my vehicle were addressed. I was assisted by a gentleman, please forgive me for not remembering your name, in ordering a dash mat for the Outback. A nice reason to recommend both sales and service at Tucson Subaru More

Tucson Subaru Service DAMAGED MY CAR I brought my BRAND NEW car in for a recall. The wheels were DAMAGED by a CARELESS TECHNICIAN. Greg Stewart told me he would find some new 'take-off' w I brought my BRAND NEW car in for a recall. The wheels were DAMAGED by a CARELESS TECHNICIAN. Greg Stewart told me he would find some new 'take-off' wheels, because I didnt want my BRAND NEW wheels REPAINTED. Next thing I know, Greg Stewart decided he was NOT GOING TO REPLACE MY BRAND NEW WHEELS THAT TUCSON SUBARU DAMAGED... he would only repaint them. NO ACCOUNTABILITY. Customer comes last at Tucson Subaru. I had to practically DEMAND that Greg Stewart come out and talk to me when I found the damage. You'd think he would rush out to address the situation after learning that his department damaged a customer's car.... this, apparently, was not important enough. More

Excellent Service Department I have a 2014 Subaru Outback. I live in Flagstaff and have been using that service center for my car. I travel to Tucson frequently to visit family. I have a 2014 Subaru Outback. I live in Flagstaff and have been using that service center for my car. I travel to Tucson frequently to visit family. So I have become very familiar with Tucson Subaru as well. I have had many issues with my car. Both catalytic converters have been replaced. Yes, this is unheard of but was necessary in my car. I have also had a problem with my oil light coming on frequently and when checked it is often a quart low. This visit to Tucson was no exception as my oil light came on again. I brought it to Tucson Subaru and they performed the fourth oil consumption test. The other three have been done in Flagstaff and have come back just fine, no problem, yet no one could explain to me where my oil was disappearing to. Apparently, approximately one year ago the factory issued a bulletin that some of their cars were having this same problem with the oil level sensor. ONLY Tucson Subaru made me aware of this. They went over my car and preformed a COMPLETE service check. Something I have not experienced from Flagstaff Subaru. I would like to thank Kristen Rumler and the Tucson Subaru service department for treating me with the concern and professionalism needed to solve this problem. The looked everything over and did everything necessary to put my car into the running order that it should have been from day one. THANK YOU KRISTEN and TUCSON SUBARU. More

A pleasant experience Everyone was very helpful during the whole process and a desire to help find the right vehicle. Gil Warren did his best to make it come together. Everyone was very helpful during the whole process and a desire to help find the right vehicle. Gil Warren did his best to make it come together. More

Everything you hope for Consistently, the personnel are intelligent, thoughtful, efficient, and nice. The place is clean, modern, comfortable, convenient. There are lovely am Consistently, the personnel are intelligent, thoughtful, efficient, and nice. The place is clean, modern, comfortable, convenient. There are lovely amenities, like the ability to stop by any time for a quick check or simple service. Very satisfying! More

Parts and Quotes Justin Shecton helped me getting all the supplies I needed to do maintenance. I'd lost a couple of the round plastic clips that hold various sections Justin Shecton helped me getting all the supplies I needed to do maintenance. I'd lost a couple of the round plastic clips that hold various sections of the underside. He came out and looked at the exact place on my Outback to make sure we got the right size clip. Marcos Romero gave me all the quotes I needed for the various 60,000 mile maintenance tasks. He knew them by heart! I'll have to go with heavier struts something more stout than the original. I appreciated that Tucson Subaru will put the struts on that I select, even if it's not what they would install. More