Tucson Subaru - Service Center

Thank you Larsen!! We had terrific service from Larsen Al Najjar. He was friendly, knowledgable, extremely pleasant to deal with, and very helpful. We were in and out We had terrific service from Larsen Al Najjar. He was friendly, knowledgable, extremely pleasant to deal with, and very helpful. We were in and out of service in a very short time, allowing us to start our trip back to California without a delay. He's a real asset for Tucson Subaru. We look forward to working with him in the future. More

Good customer service at Subaru of Tucson. Had white stains on arms rests in our 2016 Crosstrek. Larsen took it to the detail shop and had it looking spotless and brand new. Had white stains on arms rests in our 2016 Crosstrek. Larsen took it to the detail shop and had it looking spotless and brand new. More

Very Frustrating Experience with the Service and Repair Dept I own a 2012 Forester and have been taking my vehicle into this dealership for maintenance over the last year. With simple tasks like oil changes and I own a 2012 Forester and have been taking my vehicle into this dealership for maintenance over the last year. With simple tasks like oil changes and tire rotations they are adequate. Recently my air conditioner was making a concerning noise, but otherwise working fine, so I had them check it out. After multiple visits and inaccurate diagnosis, I ended up spending $400 and the noise was still there. They then proposed changing the entire compressor for $1000. I ended up declining anymore service and am currently looking for a new place to take my car for maintenance and repairs. More

Nice center but too long of a wait This is a very nice dealership. Friendly customer service. Waiting area is exceptional. Free wifi. Good coffee and snacks. Very clean restrooms. I th This is a very nice dealership. Friendly customer service. Waiting area is exceptional. Free wifi. Good coffee and snacks. Very clean restrooms. I think they overbooked themselves because the wait time for everyone was really long. 3.5 hours for me for an oil change. Room was filled with people and reps were apologizing. Not sure I will return due to the long wait plus price for the oil change is too high compared to others. More

Timely and curteous check in Service performed to satisfaction. Had a previous noise in the dashboard. The service department tried many different ways to duplicate it. No luck Service performed to satisfaction. Had a previous noise in the dashboard. The service department tried many different ways to duplicate it. No luck in that. Glad they listened to me and tried anyway. More

Very Happy I went to have my Subaru Crosstrek checked out because the tire light was on. Dan had my tires checked and filled, also he had Larsen buff out some s I went to have my Subaru Crosstrek checked out because the tire light was on. Dan had my tires checked and filled, also he had Larsen buff out some scratches on my passenger door. My car looked so nice! Larsen did a wonderful job! More

They suck Convinced my dying husband to do a trade in of paid for Subaru for a prepaid lease on a legacy. Sales people offered $800 to buy back leased legacy. Convinced my dying husband to do a trade in of paid for Subaru for a prepaid lease on a legacy. Sales people offered $800 to buy back leased legacy. Said cost of refurbishing car was expensive. Will never go back until the car gets turned in at 18 (more) months. I have a car I do not want and do not want to drive. More

Subarus' coustomer service When I went to this company, I had a problem which was the tire light on, and I was irritated. At that time, Larsen came and assisted with this proble When I went to this company, I had a problem which was the tire light on, and I was irritated. At that time, Larsen came and assisted with this problem as well as he left the smile that was on my mad face. He also helped with new navigation system. So I found one of the best coustomer service out there. More