Tucson Subaru - Service Center

Class for new owners Larsen Al Najjar was the service assistant who help me learn more about the electronics of my 2017 Subaru Forrester. He was very knowledgeable and a Larsen Al Najjar was the service assistant who help me learn more about the electronics of my 2017 Subaru Forrester. He was very knowledgeable and a very good teacher. After he explained a process and demonstrated it, he had me try it. It took me several times, but he was patient and encouraging until I got it right. I'm keeping his card with my other important auto documents. More

"A helping hand." Gil didn't seem like the usual "car salesperson". He listened to me and then did something about it. He was honest and very informative about Subaru's Gil didn't seem like the usual "car salesperson". He listened to me and then did something about it. He was honest and very informative about Subaru's. I didn't feel like running away while negotiating, which I've done in the past with another large car dealership. This is the second pleasant experience I've had buying from this Subaru dealership. Thank you Gil. I started with a repair and ended up with a new car, so the reason is somewhat ambiguous. More

great service at Tucson Subaru This visit to the dealership was for a weak battery and oil/filter change. The Service Advisor was outstanding !! All steps of the service were explai This visit to the dealership was for a weak battery and oil/filter change. The Service Advisor was outstanding !! All steps of the service were explained and all prices for parts/service were shown.Waiting area is great! More

how very pleasant ! This was my first visit to this dealership. The waiting area is very relaxing, and Jade was very attentive. I never wondered "how are things progres This was my first visit to this dealership. The waiting area is very relaxing, and Jade was very attentive. I never wondered "how are things progressing". I always knew. More

Satisfied customet I am pleased to say that Tucson Subaru goes out of their way to please an unhappy Customer. When I put in a negative review this dealership took it ve I am pleased to say that Tucson Subaru goes out of their way to please an unhappy Customer. When I put in a negative review this dealership took it very seriously and went out of their way to remedy the situation. Perhaps I was too quick to complain. Two thumbs up More

Larsen Al Najjar was EXCELLENT!! He explained everything. Larsen made me feel like this dealership cared about my satisfaction and took extra time to explain how the tire pressure indicator worked and factor Larsen made me feel like this dealership cared about my satisfaction and took extra time to explain how the tire pressure indicator worked and factors that affected it. Then he went the distance and checked each tire and "topped" the air off telling me about the special Tucson weather and how it changes the base readings and pressure. More

Service Tech Larsen Al Najjar was very helpful. I bought a Subaru Outback 2017 (Legacy, Limited) last week and had several technical questions regarding operation of the Bluetooth technology. Mr Lar I bought a Subaru Outback 2017 (Legacy, Limited) last week and had several technical questions regarding operation of the Bluetooth technology. Mr Larsen was able to very quickly and accurately understand what the problems were and walked me through the steps necessary to resolve all the issues. More

Very impressed Vickey Sweeney guided us through each step -- arranging diagnostic to determine cause of intermittent engine light and arranging for a loaner while Vickey Sweeney guided us through each step -- arranging diagnostic to determine cause of intermittent engine light and arranging for a loaner while they checked it out so we wouldn't have to wait at the dealership. More

Poor service. Poor quality car The service department has poor customer service. They do not update you on the status of your car. My car was in the shop for multiple weeks and they The service department has poor customer service. They do not update you on the status of your car. My car was in the shop for multiple weeks and they never called me. Even when confronted with the lack of communication it didn't seem to matter. The problems were never fixed. As for the vehicle. Very poor quality. More

Service Department Scott was patient with my questions. He explained what I was worried about in a way I could understand. He was very courteous and knowledgeable. Scott was patient with my questions. He explained what I was worried about in a way I could understand. He was very courteous and knowledgeable. More