Tucson Subaru - Service Center

Scott was helpful; the dealer not so much I took my 10 year old Subaru Forester in to have the AC fixed because it was not working. With over 100K in miles, I expected that the service techs I took my 10 year old Subaru Forester in to have the AC fixed because it was not working. With over 100K in miles, I expected that the service techs would find additional issues; Scott communicated those issues clearly, but the cost of the repairs was soon more than the value of the car. When I went to pick up the car, I was asked to wait in the showroom while the paperwork was prepared. I wandered around looking at vehicles and obviously interested in learning about the new models for over 30 minutes and NO ONE ever stopped me to ask if I wanted to learn more about the vehicles. My family was considering another Subaru, but no one seemed interested in our business. We even told the service people that we wanted to trade in the old Subaru for a new one, but still no one contacted us or talked to us about it. The number of repairs recommended by the service department made us question the longevity of their product and the lack of communication and interest in our business made us decide to go to the Honda dealer down the street. More

Good people Great Cookies Well I'm sitting here getting service on our 5th Subaru eating the best red velvet cookie and chatting with our favorite salesman Trent. Good thing th Well I'm sitting here getting service on our 5th Subaru eating the best red velvet cookie and chatting with our favorite salesman Trent. Good thing they have a full supply of fresh coffee to go with all those cookies. I'd suggest that if your craving some sweats hurry on down, cause we've got an hour wait and a big sweet tooth. Ring the kids. They can watch a movie and play. Lots of fresh fruit for them. By the way, buy a new car. I'm loving the red outback. Looks good on me!!??👍 More

Great job. Short turn-around. After my first visit at which I was given erroneous information about their service waits I was asked to try again. I did and they have their act toge After my first visit at which I was given erroneous information about their service waits I was asked to try again. I did and they have their act together. I had an appointment, was seen on time and was done in half the time they estimated. Good job guys! More

Top-Rate Service We purchased our Outback at Tucson Subaru and have always had great service, sales and maintenance. Our last visit was for general maintenance. We we We purchased our Outback at Tucson Subaru and have always had great service, sales and maintenance. Our last visit was for general maintenance. We were welcomed right away, and the service team took very good care of us. More

Tucson Subaru is Superb Sales Bob Wilson and continued service staff are incredible. My last visit for a recall, and service was wonderful. I am sorry I can not remember my Sales Bob Wilson and continued service staff are incredible. My last visit for a recall, and service was wonderful. I am sorry I can not remember my service tech's name (he had just been on staff for a few weeks, I think maybe Scott) ) but handled everything outstandingly like a pro! A couple of gentleman helped me look into purchasing tires for a long time and was very very helpful too. More

Excellent thorough service, a pleasure to deal with I drove a long distance to get some long overdue maintenance on my Forester. Vickey and her team efficiently handled all that I asked on my list(it wa I drove a long distance to get some long overdue maintenance on my Forester. Vickey and her team efficiently handled all that I asked on my list(it was long) and then did xtra to ensure my car was serviced properly and in a timely manner, all the time communicating with my husband as asked. I highly recommend them to any Subaru owner...I WILL gladly make the drive again to get THAT kind of service More

TOnly Subaru Dealer in Tucson Can Charge Whatever They Want If you live in Tucson, you may want to avoid buying a Subaru. This is the ONLY dealer in town and they charge at least 25% more than dealers in other If you live in Tucson, you may want to avoid buying a Subaru. This is the ONLY dealer in town and they charge at least 25% more than dealers in other locations for service and they take 3 hours to do a simple oil change. More

Excellent service as always! Great service. Friendly staff. Couldn't ask for anything more. Love this dealership. So happy I found them in Tucson. Service advisor Jade Hilliard wa Great service. Friendly staff. Couldn't ask for anything more. Love this dealership. So happy I found them in Tucson. Service advisor Jade Hilliard was exceptional. More

Terrific experience in Part and Service depts after purchase I returned to Tucson Subaru dealer a few days after purchasing my 2017 Forester to buy some interior accessories. I had already compiled a potential l I returned to Tucson Subaru dealer a few days after purchasing my 2017 Forester to buy some interior accessories. I had already compiled a potential list of items and got great assistance from Scott Buford in making my final selections to maximum my dollars spent. Scott also was able to provide installation assistance along with a helping hand from Kevin and take all the packing trash away. When you normally buy parts you do not get any further assist - this was wonderful service. I also saw that the customer ahead of me got the same terrific service as Scott provided him with a print out of downloaded installation instructions for his parts orders - again, above and beyond. More