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2,263 Reviews of Tucson Subaru - Service Center
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May 21, 2017
Came thru in the end! I just moved to Tucson, so I am in the process of establishing new relationships. Steve Willis, Will Gradilas And Jade Hilliard did just that. My qu I just moved to Tucson, so I am in the process of establishing new relationships. Steve Willis, Will Gradilas And Jade Hilliard did just that. My questions were answered. Everything was put in place and names and numbers were exchanged for any future questing I might have. Thank you! Jeanne More
by Beaner
May 21, 2017
Used vehicle repair. This is my second Subaru Outback I have purchased from Tucson Subaru. I purchased a used 2013 Suby Outback about two weeks ago. I understood it was us This is my second Subaru Outback I have purchased from Tucson Subaru. I purchased a used 2013 Suby Outback about two weeks ago. I understood it was used and came with a limited drive train warranty. A week after purchase, I had trouble with the key not being released from the ignition switch when shutting the car off. I took the car back to get it repaired. They took the car in and gave me a 2017 loaner. The Service Adviser Jesse Friedman called me and told me the part to repair my Outback would not be here for a week. I told him I was going on vacation next week and he said he would see what he could do. I got a call two days later and was totally surprised, my car was ready. The repair and loaner were totally covered. From the moment I walked in with the problem until I picked up the car, I was treated as though I had just purchased a brand new Subaru. They respected me and my time. Thank you to Scott Gregg, Jesse Friedman and the Sales Manager (did not get a card). I will purchase from Tucson Subaru again! Thank you. More
by Ken-v
May 07, 2017
Encore Love Very helpful. Answered so many questions. Hands on experience supplemented reading the manual. So much to know. Darla was very patient with us and fol Very helpful. Answered so many questions. Hands on experience supplemented reading the manual. So much to know. Darla was very patient with us and followed through on any lingering questions. More
by Jennette Titone
Employees Worked With
May 04, 2017
So far the best experience i ever had. Since i got my very first Subaru last year, although was a Used car and i had taken it for service either a concern or a recall or the last thing was Since i got my very first Subaru last year, although was a Used car and i had taken it for service either a concern or a recall or the last thing was the air bag light on, Dan has been the one that has help me each time and i have to say i am happy. Love the treatment, the courtesy, how fast they handle everything and helpful they are. i have own new cars before from other brands and most i have to say that was not a happy or good experience with them (toyota, mazda, GM) but here at Subaru Tucson, i would like to work there too, because of their hospitality. Thank you. More
by ariadniesabel
Employees Worked With
April 19, 2017
Sabaru love-encore I have purchased three new vehicles from other dealerships and Saburu by far exceeds them in customer service, friendliness and support. The service w I have purchased three new vehicles from other dealerships and Saburu by far exceeds them in customer service, friendliness and support. The service waiting area is clean and very comfortable. The love-encore program is definitely worth your time. Darla covered all the features on the sport impreza and helped with setting up some of the radio and phone options. More
by My Saburu
Employees Worked With
April 19, 2017
Darla Muckley Delivery Specialist Darla was extremely knowledgeable of every feature and aspect of the inner workings of our Outback. She answered all of our questions and then some. Darla was extremely knowledgeable of every feature and aspect of the inner workings of our Outback. She answered all of our questions and then some. Made sure that we were comfortable with the use of all safety features and not only explained the "how to but also the why." She encouraged us to call or come in if we needed any help at any time. She is a great asset to your outstanding organization. More
by Lynn & Micki
Employees Worked With
April 17, 2017
Car features Pleasant experience that helped clear up some issues that I was previously confused with. She also was successful in encouraging me to explore a numb Pleasant experience that helped clear up some issues that I was previously confused with. She also was successful in encouraging me to explore a number of tech options. Thanks. More
by Puma
Employees Worked With
April 08, 2017
Exceptional Dealership Tucson Subaru keeps surprising me with good, quality service and follow ups to my questions. If they keep it up, I know where I'll purchase my next Su Tucson Subaru keeps surprising me with good, quality service and follow ups to my questions. If they keep it up, I know where I'll purchase my next Subaru. ;-) More
by 'Franklin T. Bull
Employees Worked With
April 01, 2017
Great buying experience Gil Warren at Subaru was able explain in detail the reasons why leasing a new Subaru Forester would be cost effective and also enhance my driving expe Gil Warren at Subaru was able explain in detail the reasons why leasing a new Subaru Forester would be cost effective and also enhance my driving experience. My 2011 Forester was paid off but was beginning to bring me into the dealership far too often. I decided to move forward with a leased 2017 Forester and I'm very happy that I did. The driving experience was sensational . All of the details of the purchase were handled efficiently. Gil was very helpful in helping me become more familiar with my new purchase. Many thanks to Gil Warren and the rest of the Subaru employees. More
by Roark 12
March 31, 2017
good and friendly service I was happy with the quick appointment, expert service, loaner car and constant contact with Jade Hilliard. She was friendly and co-operative through I was happy with the quick appointment, expert service, loaner car and constant contact with Jade Hilliard. She was friendly and co-operative throughout the entire service call and she was easy to contact. (I also liked the free snacks and coffee and nice seating area that made me feel 'special' and appreciated and comfortable while I waited for a short time!) More
by campgal
Employees Worked With
