Tucson Subaru - Service Center

good and friendly service I was happy with the quick appointment, expert service, loaner car and constant contact with Jade Hilliard. She was friendly and co-operative through I was happy with the quick appointment, expert service, loaner car and constant contact with Jade Hilliard. She was friendly and co-operative throughout the entire service call and she was easy to contact. (I also liked the free snacks and coffee and nice seating area that made me feel 'special' and appreciated and comfortable while I waited for a short time!) More

Phone Service is Abysmal This is the third time that the answering service has set me up to be angry and frustrated with service. My car has had trouble starting, suspected b This is the third time that the answering service has set me up to be angry and frustrated with service. My car has had trouble starting, suspected battery replacement. It's still under warranty, so I have to bring it here. I called at 2 pm on Saturday to find out if the battery was still covered under warranty. No one in service was available to take the call, was forwarded to an answering machine. Called again an hour later, forwarded to answering machine again. Called again at 4:30, was given the number to the Subaru Roadside Assistance program by an "adviser" and was told it was the direct line to Subaru. Was on hold 32 minutes, only to be told this was a third-party dispatcher for roadside assistance only. Called Subaru back, and the Service Center was closed but they did manage to confirm still under warranty. No information was given about what the actual appointment would entail. Tried to call Monday to make an appointment, couldn't get through. Made one online. When I arrived for my 11:45 appointment, the greeter was too busy checking me off the list to even give me any information. I couldn't tell if I was being helped, if anyone knew I had an appointment... there was no one to ask. Waited ten minutes with the car, went into the office where no one would make eye contact with me. There was literally a service person leaning against the counter, not helping anyone, not looking at me, and only after I waited there for an entire minute did he deem to point at my car and say that someone was helping me now. I was told it would take 1 hr and 45 minutes to fix, I couldn't believe it! No one had mentioned it would take more than the usual 10-30 min to replace a battery, it was mind-blowing. I was there on my lunch break, was late back to work. This is the second time I have received this kind of lack of help when trying to make an appointment. At the checkup before my last, I called to make an appointment and was told it would be a 4-6 hour check-up. I arrived and they told me in person it would be an hour and a half. I had planned and structured my entire day around the original estimate, it was SO frustrating. I would rather someone says "I don't know" than give me all of this false information. Once I started saying I was going to write a poor review, the service person was ready to get me the manager to figure out how to improve service. No one ever offered that help when I was frustrated before, they were just afraid of tarnishing their public image. But people buying a car here should know that the service department communication is baffling. When you start to feel crazy because you just want an honest answer, then you suddenly find you are being gas-lighted by a SERVICE department... they should make you feel heard, and taken care of! Not frustrated and angry and "placated." Once my warranty is up, I will never return here for service. More

Superb Service As always, first rate and attentive service. Couldn't ask for more. They were fast and effecient. This is the second time I've had service at Tucson As always, first rate and attentive service. Couldn't ask for more. They were fast and effecient. This is the second time I've had service at Tucson Subaru, and both experiences were five star. More

air bag recall Jade was very professional while serving us. We were supplied with a loaner vehicle because the recall repair would take longer than several hours. We Jade was very professional while serving us. We were supplied with a loaner vehicle because the recall repair would take longer than several hours. We are satisfied with the service. More

Motorized Tailgate Repair I had an issue with the motorized tailgate on my under-warranty Subaru. It only worked manually after having been at a local car wash. Received a free I had an issue with the motorized tailgate on my under-warranty Subaru. It only worked manually after having been at a local car wash. Received a free rental of the same type as mine. When I picked up my car, with everything operational again, I received documentation of the repair. This gave me a chance to inform the car wash company about what NOT to do to similar vehicles. Thus, it helps them to avoid causing this problem in the future. Win/win all around. More

Excellent service! I recently needed a warranty repair on my 2016 Outback while vacationing in Tucson, AZ. I called Tucson Subaru, and they got me in the same day. The I recently needed a warranty repair on my 2016 Outback while vacationing in Tucson, AZ. I called Tucson Subaru, and they got me in the same day. They verified that the repair was covered by warranty, ordered the parts and made an appointment for the repair which was only a few days later. The repair was expertly done in less than a day, and I was extremely satisfied with the customer service I received and the quality of the work. Special thanks to Scott Gregg, the Service Manager, who was very helpful in dealing with the warranty issues and making sure the repairs were completed, and to Scott Clanton, the Service Advisor that I worked with, who did everything possible to make sure I was satisfied and well taken care of. I cannot say enough about the customer service and the friendly and caring staff at Tucson Subaru. More

Friendly Service I was in Tucson for a convention when my Subaru began having electrical problems. Tucson Subaru got me into the service department quickly. They answe I was in Tucson for a convention when my Subaru began having electrical problems. Tucson Subaru got me into the service department quickly. They answered all my questions and made me feel welcome not only to the dealership but to town. A special shoutout to Service Advisor, Jesse Friedman. He went above and beyond. It is really because of him that I took the time to write this review and why I will return to Tucson Subaru whenever I need Subaru Service during my yearly business stops in Tucson. More