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2,245 Reviews of Tucson Subaru - Service Center
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June 14, 2017
Love-Encore Delivery Darla was great assisting us with all our questions. I love my Outback even more! I feel very comfortable and informed about the features-especially Darla was great assisting us with all our questions. I love my Outback even more! I feel very comfortable and informed about the features-especially all the hands free capabilities. Christine Boone More
by Christineharprealestate
Employees Worked With
June 14, 2017
Post buying experience less than stellar. Had a great experience with Tucson Subaru throughout the buying experience. Fast forward to the first scheduled maintenance. The appointment was made Had a great experience with Tucson Subaru throughout the buying experience. Fast forward to the first scheduled maintenance. The appointment was made when I bought my new Outback and was told it would be painless considering the first 24 months are free. So I show up for my appointment wait 30 minutes for an advisor to talk to me then he proceeds to tell me it will be $108.00 for an oil change. I tell him it's free and he looks at me like I'm an idiot. He claims never heard of such a thing. So he disappears comes back nearly ten minutes later and said the GM said yes. I am not impressed. I was hounded after the delivery if my new Outback to give a perfect survey and if I could not then don't submit survey. I hope this dealership is more about customer service rather than survey results. Like I said the buying process was great since then not do great. Upon completion of my service visit the advisor was able to make things right, therefore I changed my review from 3 to 4 stars. More
by Bill N
June 13, 2017
Love Encore Service I went in with several questions, including: how do I add stations on the radio? How does the sun roof operate? Show me how to use Siri from my steeri I went in with several questions, including: how do I add stations on the radio? How does the sun roof operate? Show me how to use Siri from my steering wheel! These were in addition to a thorough review of how to use the assisted driving method (still not sure of its name, but I know how to do it!) More
by RideSubaruRide
Employees Worked With
June 12, 2017
Well worth the time. Darla Muckley's "Love-Encore" Delivery presentation is great. Darla presents in a friendly, knowledgeable and professional manner. A "must do" for ne Darla Muckley's "Love-Encore" Delivery presentation is great. Darla presents in a friendly, knowledgeable and professional manner. A "must do" for new car buyers. More
by Barb06
Employees Worked With
June 10, 2017
Radio needs I was helped out to figure out my android play. Darla was so nice and informative and helped me trouble shoot my radio. Love encore delivery. I was helped out to figure out my android play. Darla was so nice and informative and helped me trouble shoot my radio. Love encore delivery. More
by aroach97
Employees Worked With
June 07, 2017
purchased 3rd Subaru Have had all Subarus serviced by Tucson Subaru for 11 years, never had any issues. Staff always polite, keep in communication with customers. Good co Have had all Subarus serviced by Tucson Subaru for 11 years, never had any issues. Staff always polite, keep in communication with customers. Good cookies in service wait area ! More
by Lukiesmom
June 07, 2017
Subaru Love Just finished purchasing my second Forester -- loved the first one so much, I'm giving it to my daughter for college -- and the experience was as wond Just finished purchasing my second Forester -- loved the first one so much, I'm giving it to my daughter for college -- and the experience was as wonderful as the first time around. Subaru people BELIEVE in their product. When they tell you stories, they are usually personal stories about either their own conversion to Subaru or tales of great adventures made possible by owning a Subaru. And I could go on and on about the joys of owning and driving a Subaru, but suffice to say, I don't envision buying anything else in my life. More
by KimE
June 01, 2017
Service and purchase Hi I was there for my 2015 Subaru forester for the service. It took little bit long but it was ok. During that service Peter found me a better deal Hi I was there for my 2015 Subaru forester for the service. It took little bit long but it was ok. During that service Peter found me a better deal on a brand new car for 2017 He was very nice and helpful and he found me the car that I wanted. Also Curt was really help full and nice for working on my financing too. Thank you guys for all your hard works More
by S.R
June 01, 2017
Love-Encore Delivery Darla was wonderful at explaining some of the features that I needed a little more explanation about. Very helpful and friendly and a pleasure to chat Darla was wonderful at explaining some of the features that I needed a little more explanation about. Very helpful and friendly and a pleasure to chat with More
by Dcookaz
Employees Worked With
May 31, 2017
Love encore delivery Excellent service This was a follow up visit to familiarize me with my new auto's features, and to answer questions I have concerning my vehicle. J Excellent service This was a follow up visit to familiarize me with my new auto's features, and to answer questions I have concerning my vehicle. Job well done! More
by Randy
Employees Worked With
