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2,264 Reviews of Tucson Subaru - Service Center
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August 08, 2017
Love Encore Delivery Darla was very helpful. Darla was knowledgeable of all the features on our new Outback and she explained in a way we could understand. She also invit Darla was very helpful. Darla was knowledgeable of all the features on our new Outback and she explained in a way we could understand. She also invited us to return if we needed more help with iSight and navigation and other features. We were very comfortable with her and appreciate her help. More
by Tiger
Employees Worked With
August 06, 2017
It was extremely helpful. It was a thorough hour long training session on the use of my new subaru outback car. Darla was helpful, knowledgeable, courteous and answered my ques It was a thorough hour long training session on the use of my new subaru outback car. Darla was helpful, knowledgeable, courteous and answered my questions. More
by Maggie Shaw
Employees Worked With
August 05, 2017
Love-Encore delivery I received an email from Darla, asking if I would like to come in to learn more about the features of my new Outback. I went in and she showed me thin I received an email from Darla, asking if I would like to come in to learn more about the features of my new Outback. I went in and she showed me things that I had no idea the car could do. She was so sweet and knowledgeable. The experience was a wonderful added benefit of purchasing a Subaru. I am so very happy with my Outback, and with Subaru of Tucson. Thank you, Darla! Amy More
by amy caravello
Employees Worked With
August 05, 2017
Intro to Outback Darla was very knowledgeable, friendly and courteous. We enjoyed the tour of our new car and learned ,ore about its features! We are very happy with Darla was very knowledgeable, friendly and courteous. We enjoyed the tour of our new car and learned ,ore about its features! We are very happy with the attention we have received! More
by Greg K
Employees Worked With
August 04, 2017
Wonderful Experience My recent experience with Tucson Subaru was so easy & unexpected. My new Outback had a Rear latch problem, in which Jason Mumma the Service Advisor My recent experience with Tucson Subaru was so easy & unexpected. My new Outback had a Rear latch problem, in which Jason Mumma the Service Advisor immediately got my a new outback loaner, & got me & a friend on our way, since we had just left the hospital & needed to get my friend home & settled. I had arrived so late that day, as per the loaner, yet they had my vehicle ready the next day. When I arrived, I was greated promptly & Jason was ready with the paperwork for me to sign & my car was driven right to me. It was less than 10 mins. The staff & building are exceptional. I will be recommending this dealership to everyone. Thank you Jason Mumma for the EXCELLENT service. I appreciate you looking out for us. Sincerely, Robert More
by robert7581
Employees Worked With
Jason Mumma
August 03, 2017
Great friendly knowledgeable people This is a no pressure dealership. They are knowledgeable in their exceptional products. It was not a long drawn out process. From start to finish it w This is a no pressure dealership. They are knowledgeable in their exceptional products. It was not a long drawn out process. From start to finish it was handled with ease. More
by Carbil
August 01, 2017
Love-Encore Delivery The Love-Encore delivery service was really helpful. Darla taught me so many things about my new car-computer! I can say with great certainty that w The Love-Encore delivery service was really helpful. Darla taught me so many things about my new car-computer! I can say with great certainty that without the love-encore delivery service I would never have even known about many of my Crosstrek's onboard features. More
by Stuart Gibson
Employees Worked With
July 27, 2017
Happy customer On time, free customer shuttle, free part and service at 5,000 beyond mfg warranty ($400.00) value and a free car wash. I was stunned! On time, free customer shuttle, free part and service at 5,000 beyond mfg warranty ($400.00) value and a free car wash. I was stunned! More
by Richard Hooper
July 26, 2017
Encore-Love is a hit with me! After I had driven my new Forester for a week, I was invited to sign up for a one-on-one session with Darla Muckley to go over all the electronic feat After I had driven my new Forester for a week, I was invited to sign up for a one-on-one session with Darla Muckley to go over all the electronic features of the car. I was asked to write down any questions, and come ready for an hour of good interchange. Darla was an excellent guide; she concentrated on what I didn't know, and clearly explained and then had me practice some of the moves to put them into muscle memory. This program is typical of Tucson Subaru's willingness to go the extra mile for customer satisfaction. It's not just a slogan—they really mean it! (and the $50 gas card is a great bonus!) More
by gail.eifrig
Employees Worked With
July 21, 2017
A wonderful addition On leasing our second Subaru (an Outback this time), we were entitled to make an appointment with Darla of Love-Encore Delivery. She spent an hour an On leasing our second Subaru (an Outback this time), we were entitled to make an appointment with Darla of Love-Encore Delivery. She spent an hour answering questions and making suggestions for handling the sophisticated electronics of our 2017 vehicle. This was at no charge to us. She provided her phone number in case we had further questions and also presented us with a $50 gift card. While were were at the dealers, Joe Micoletti (our salesman) answered a question about replacing the license plate and Scott Buford reassured me that the sun shade I had purchased was appropriate. Hard to imagine better customer service! :) More
by JCB
