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2,246 Reviews of Tucson Subaru - Service Center
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September 08, 2017
Great staff, great service Over 15 years, we have purchased and serviced 3 cars from/with Tucson Subaru. To a person, all of the staff (sales, purchasing mgmt, parts dept, servi Over 15 years, we have purchased and serviced 3 cars from/with Tucson Subaru. To a person, all of the staff (sales, purchasing mgmt, parts dept, service) have always been exemplary: courteous, professional, knowledgeable, helpful without being patronizing. I have recommended them to many friends and acquaintances over the years and will continue to do so. Most recently, I was able to make an appointment for service easily, was greeted pleasantly, the service manager was professional and the work was done ahead of schedule. More
by brickhead66
September 07, 2017
In and Out without a Doubt! As always my Subaru Dealership did not fail. I called for an appointment and it was set for the morning I requested without a problem. Received a remi As always my Subaru Dealership did not fail. I called for an appointment and it was set for the morning I requested without a problem. Received a reminder via e-mail a couple of days prior. The day of the appointment I arrived about 30 minutes early. Due to the fact that my earlier appointment with another business in the area didn't take as long as I thought it would. I was greeted by one of the members of the service staff who assured me that my early arrival was no problem. He asked what the issue was and I informed him that my ABS light kept coming on at odd times. I was then invited to wait in the waiting area and my car was moved to the service bay. After about 30minutes I was met by the same gentleman who said the the censer on the break peddle was the issue and they had a simple fix for it. They replaced the faulty censor and I was on my way. More
by CarolTruly Happy
Employees Worked With
September 07, 2017
Great service In USA on holiday and looking for parts for my UK car (more dealers here). Scott was awesome and could not have helped more. Managed to source the par In USA on holiday and looking for parts for my UK car (more dealers here). Scott was awesome and could not have helped more. Managed to source the parts I needed quickly and at a good price. I wish there was a Subaru UK dealer as close and as good. Thanks. More
by Akgray
Employees Worked With
September 05, 2017
Great service! We have recently relocated from out of state where we purchased our 14' Forester. When all of my dash warning lights came on last week I dreaded deal We have recently relocated from out of state where we purchased our 14' Forester. When all of my dash warning lights came on last week I dreaded dealing with a new dealership in a new city. I called Tucson Subaru and everything was handled professionally and smoothly. My vehicle was repaired quickly. Dan in service was great! He communicated often and clearly. I have worked in the automotive industry myself for many years and I've seen customer service all over the board. Tucson Subaru's customer car is top notch! Thank you! More
by sajones
Employees Worked With
September 05, 2017
Service +++ The dealership not only service my Subaru Forester, but also checked my radio. After finding the problem with the radio, they order the parts and rep The dealership not only service my Subaru Forester, but also checked my radio. After finding the problem with the radio, they order the parts and replaced the radio. The representative, Scott, was courteous and efficient. Darla helped me pair my phone with the new radio. Thank you for the wonderful service More
by SueSubaru
September 04, 2017
Listen to my concerns! The service team listened to my concern after a 10-minute discussion regarding the cost of replacing a switch in a 2015 Forrester. After researching The service team listened to my concern after a 10-minute discussion regarding the cost of replacing a switch in a 2015 Forrester. After researching the cost I felt the dealer was charging too much money and I had problems paying for the service. Dan and Jesse went above and beyond to listen to my concerns and make this right. More
by skaveloh56
September 04, 2017
Always Helpful when you need them Drove car out of driveway only to discover left tire flat as a pancake. Local gas station owner recommended I switch to spare and take immediately to Drove car out of driveway only to discover left tire flat as a pancake. Local gas station owner recommended I switch to spare and take immediately to Subaru dealership as tire under warranty. Receptionist able to squeeze me in immediately. Service rep Jade Hilliard did super job of explaining hows, and whys of necessary servicing. All services completed in record time so I could make another appointment. Very happy! More
by AnneC
Employees Worked With
September 02, 2017
Love-encore This is the 2nd time Darla has helped me out! She is very knowledgeable about my Forester and has the answers to all my questions, and, she's fun to This is the 2nd time Darla has helped me out! She is very knowledgeable about my Forester and has the answers to all my questions, and, she's fun to talk to! More
by JaneMT-BC
Employees Worked With
September 02, 2017
Always blown away! I am always amazed by how this dealership is ran. From the minute I step out of my car for service these guys go above and beyond with their customer I am always amazed by how this dealership is ran. From the minute I step out of my car for service these guys go above and beyond with their customer service! Today was my first service appointment with Chris...super nice, very welcoming & informative with my questions. Walking around the dealership waiting, every employee smiles and inquire to wether or not any assistance was needed. I had a great conversation with Traci who does finance about my Crosstrek and decided I should look at newer and/or different models. I spoke with Terry who discussed options (VERY IMFORMATIVE) he set me up with Sean and he took me for a test drive in the Outback and gave me all the differences between the cars. These guys know everything about anything that is Subaru...this is why I come back and continue to spread the word. I have a feeling my next review will be about the purchase of a new Outback :) Thank you very much to Chris Fisher, Traci Roberts, Terry Iseminger & Sean Johnson!!! More
by Wayorobyn
September 01, 2017
It's not just about the purchase. The sales and service team at Tucson Subaru aren't there just to sell/service cars. They are there to make sure they take care of every single person The sales and service team at Tucson Subaru aren't there just to sell/service cars. They are there to make sure they take care of every single person that comes through their doors regardless of buying a car or getting issues handled that other dealerships caused. With Trent and Dan, in sales and service, they were more then helpful to get our vehicle fixed right that another cause so many problems and headache. Their level of communication, respect and commitment to make sure far surpasses any dealership I have ever been to. Tucson as a community is very lucky to have a team like Tucson Subaru. More
by Nickest85
