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2,251 Reviews of Tucson Subaru - Service Center
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September 16, 2017
Great Service I have dealt with Dan Ford for 5 years or more. He is great in finding out what is wrong and gets me involved if it is a new problem like needing a n I have dealt with Dan Ford for 5 years or more. He is great in finding out what is wrong and gets me involved if it is a new problem like needing a new radiator. I trust him to have my interests in mind when we set up an appointment. He will also try to find an alternative if I'm uncomfortable. I feel that he spends my money only were it gets the best results. Thanks More
by SubaruCustomerNice
Employees Worked With
September 16, 2017
Introduction to new vehicle Our new Subaru is loaded with complicated electronics and safety features. Darla walked us through them and taught us how to use each feature. As a Our new Subaru is loaded with complicated electronics and safety features. Darla walked us through them and taught us how to use each feature. As a result, I'm getting even more enjoyment out of driving the new Outback. More
by Desert Dude
Employees Worked With
September 15, 2017
A Stellar Service Department Experience We came into the service department without an appointment and in a panic due to a freak windshield crack. We were treated like valued customers from We came into the service department without an appointment and in a panic due to a freak windshield crack. We were treated like valued customers from the beginning. Jesse listened to our concerns carefully and with respect. His handling of our specific situation was complete and thorough. Every attempt was made to research our problem and contact all levels of Subaru, even extending beyond this dealership. Jesse's level of professionalism and follow through is outstanding. What a welcome difference in today's business world! We are very impressed with Tucson Subaru and the entire staff and look forward to having our 2017 Outback here for all future needs. More
by cindyk
Employees Worked With
September 14, 2017
Dan Ford Our service rep Dan Ford is on of the nicest, most professional gentleman I have ever dealt with. It doesn't matter how small the issue or how complex Our service rep Dan Ford is on of the nicest, most professional gentleman I have ever dealt with. It doesn't matter how small the issue or how complex he is calm and reassuring. I hope you realize what a wonderful employee you have. We certainly appreciate him. Nancy O'Connor More
by No
Employees Worked With
September 14, 2017
First Service I had a great experience with the Tucson Subaru maintenance department for my first 6K mile service. Thank you Erin Barnard for the excellent custome I had a great experience with the Tucson Subaru maintenance department for my first 6K mile service. Thank you Erin Barnard for the excellent customer service and advice. More
by NewSubiOwner
Employees Worked With
Erin Barnard - Service Advisor
September 14, 2017
Prompt & Professional I came in to have the Xzilon coating done and was very happy with how quickly the job was done. The service center and Jason Mumma were outstanding. I came in to have the Xzilon coating done and was very happy with how quickly the job was done. The service center and Jason Mumma were outstanding. More
by Donb44
Employees Worked With
Jason Mumma
September 13, 2017
Disappointed twice. Disappointed twice!. Took my 2015 Forester in for its 30,000 mike service on Monday Sept 11th. My odometer read 25,220, but I was notified that th Disappointed twice!. Took my 2015 Forester in for its 30,000 mike service on Monday Sept 11th. My odometer read 25,220, but I was notified that the service was due. My first disappointment with Tucson Subaru was that I was given a loaner car, a 2017, Impreza, that was extremely dirty; including the front windshield. I'm 82 years old and have not driven a dirty car since I was sixteen; especially not since 1998 when I first started driving Subaru's. It was a really bad look, in my opinion, in that the dirty loaner had "Tucson Subaru Complimentary Car" on both sides. I can't believe Rocky allows the cars on the sales lot to be shown that dirty. Why then a dirty loaner to a faithful customer? Alright. I left the car for servicing. When it was mostly done I was called by the service department to let me know the cabin filter needed to be changed. "It's dirty.", I was informed. The only problem with that was my glove compartment was locked and the service department could not have known the cabin filter was dirty. Now, I'll buy the fact that the cabin filter replacement is probably a part of the 30,000 mile service. But, don't tell me it's dirty when that fact can't be verified until I unlock the glove box.That was my second disappointment. I don't like to be conned. Having said that, my 25 word minimum is this: My Forester was serviced quickly and efficiently and I am sure the Tucson Subaru Service Department did a good job. More
by Dr.Steve
September 12, 2017
routine 18 month service maintenance Service was handled on time and friendly customer service at time of drop off and at pick up. I will certainly return for further servicing. Service was handled on time and friendly customer service at time of drop off and at pick up. I will certainly return for further servicing. More
by Cyn B
Employees Worked With
Jason Mumma
September 11, 2017
Amazing Subaru Dealer!!! Tucson Subaru is the best! I just moved out to Tucson for school and wanted to have remote start installed in my Outback because of the heat. I left a Tucson Subaru is the best! I just moved out to Tucson for school and wanted to have remote start installed in my Outback because of the heat. I left a message and Jesse promptly responded and got me an appointment at my convenience. Everyone at Tucson Subaru is so nice and they really do strive to make your Subaru experience great. I highly recommend this dealership. Thank you, Tucson Subaru! More
by Lisa
Employees Worked With
September 10, 2017
Great Service The service representative, Jade, is outstanding. Very professional, knowledgeable and pleasant. Great service. Appointments taken on time and serv The service representative, Jade, is outstanding. Very professional, knowledgeable and pleasant. Great service. Appointments taken on time and service completed in a timely manner. Very happy with Tucson Subaru. More
by CPollack
Employees Worked With
