Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,246 Reviews of Tucson Subaru - Service Center
Sort by
September 14, 2017
Dan Ford Our service rep Dan Ford is on of the nicest, most professional gentleman I have ever dealt with. It doesn't matter how small the issue or how complex Our service rep Dan Ford is on of the nicest, most professional gentleman I have ever dealt with. It doesn't matter how small the issue or how complex he is calm and reassuring. I hope you realize what a wonderful employee you have. We certainly appreciate him. Nancy O'Connor More
by No
Employees Worked With
September 13, 2017
Disappointed twice. Disappointed twice!. Took my 2015 Forester in for its 30,000 mike service on Monday Sept 11th. My odometer read 25,220, but I was notified that th Disappointed twice!. Took my 2015 Forester in for its 30,000 mike service on Monday Sept 11th. My odometer read 25,220, but I was notified that the service was due. My first disappointment with Tucson Subaru was that I was given a loaner car, a 2017, Impreza, that was extremely dirty; including the front windshield. I'm 82 years old and have not driven a dirty car since I was sixteen; especially not since 1998 when I first started driving Subaru's. It was a really bad look, in my opinion, in that the dirty loaner had "Tucson Subaru Complimentary Car" on both sides. I can't believe Rocky allows the cars on the sales lot to be shown that dirty. Why then a dirty loaner to a faithful customer? Alright. I left the car for servicing. When it was mostly done I was called by the service department to let me know the cabin filter needed to be changed. "It's dirty.", I was informed. The only problem with that was my glove compartment was locked and the service department could not have known the cabin filter was dirty. Now, I'll buy the fact that the cabin filter replacement is probably a part of the 30,000 mile service. But, don't tell me it's dirty when that fact can't be verified until I unlock the glove box.That was my second disappointment. I don't like to be conned. Having said that, my 25 word minimum is this: My Forester was serviced quickly and efficiently and I am sure the Tucson Subaru Service Department did a good job. More
by Dr.Steve
September 12, 2017
routine 18 month service maintenance Service was handled on time and friendly customer service at time of drop off and at pick up. I will certainly return for further servicing. Service was handled on time and friendly customer service at time of drop off and at pick up. I will certainly return for further servicing. More
by Cyn B
Employees Worked With
Jason Mumma
September 11, 2017
Amazing Subaru Dealer!!! Tucson Subaru is the best! I just moved out to Tucson for school and wanted to have remote start installed in my Outback because of the heat. I left a Tucson Subaru is the best! I just moved out to Tucson for school and wanted to have remote start installed in my Outback because of the heat. I left a message and Jesse promptly responded and got me an appointment at my convenience. Everyone at Tucson Subaru is so nice and they really do strive to make your Subaru experience great. I highly recommend this dealership. Thank you, Tucson Subaru! More
by Lisa
Employees Worked With
September 10, 2017
service visit Received 109k miles service for my vehicle having currently 96k miles. Dealer afforded me a mature vehicle service discount which saved me a significa Received 109k miles service for my vehicle having currently 96k miles. Dealer afforded me a mature vehicle service discount which saved me a significant amount of money. Appreciate it. More
by Earthcop
Employees Worked With
September 10, 2017
Great Service The service representative, Jade, is outstanding. Very professional, knowledgeable and pleasant. Great service. Appointments taken on time and serv The service representative, Jade, is outstanding. Very professional, knowledgeable and pleasant. Great service. Appointments taken on time and service completed in a timely manner. Very happy with Tucson Subaru. More
by CPollack
Employees Worked With
September 10, 2017
"Love-Encore Delivery" Darla: Great experience with a very knowledgeable associate. Was a-lot of laughs. All tens. Spence: Just an all around great guy! All tens. Tracy: Darla: Great experience with a very knowledgeable associate. Was a-lot of laughs. All tens. Spence: Just an all around great guy! All tens. Tracy: Really knew her stuff, and had a great sense of humor and personality! All tens. More
by Woo Woo
September 09, 2017
"Love-Encore Delivery" Darla was very helpful in answering all our questions related to the switches and control buttons we had. She was friendly and demonstrated the exc Darla was very helpful in answering all our questions related to the switches and control buttons we had. She was friendly and demonstrated the excellent customer service we have encountered since purchasing our new car. More
by Julia Gates
Employees Worked With
September 08, 2017
Great service From the moment I arrived until my service was done i was treated with respect. They told me everything they did and how long it would take. They were From the moment I arrived until my service was done i was treated with respect. They told me everything they did and how long it would take. They were really helpful. More
by Jocebr61
Employees Worked With
September 08, 2017
Great service Everyone at the dealership has been helpful and polite. It would seem they never get tired of answering questions but I am certain they get the same Everyone at the dealership has been helpful and polite. It would seem they never get tired of answering questions but I am certain they get the same ones every day. All the people we've encountered have been helpful and very knowledgeable about the Subaru products. More
by Ralph Clark
