Tucson Subaru - Service Center

Love-Encore Training Darla Muckley was very knowledgeable and patient with my husband and myself. We were new to the high tech features of our new Forester and the walk t Darla Muckley was very knowledgeable and patient with my husband and myself. We were new to the high tech features of our new Forester and the walk through with Darla helped get us oriented. Love the car and Darla and all personnel at Tucson Subaru have been very helpful and professional. We appreciate her willingness to spend the time it took us to feel comfortable with all the features. More

Darla's Love-Encore Training was great. I feel so much more confident now about using all those hi tech features of my new Sube. Finally, I can start taking phone calls. I feel so much more confident now about using all those hi tech features of my new Sube. Finally, I can start taking phone calls. More

Learning new car Helped us better understand all of the features of our new Outback. All of the new computer features require some getting used to. She did a great j Helped us better understand all of the features of our new Outback. All of the new computer features require some getting used to. She did a great job of helping us. More

Paint scratches I bought a brand new Subaru 2018 Forrester. The sales associate went to a list of options that Subaru does not provide standard. One of these opti I bought a brand new Subaru 2018 Forrester. The sales associate went to a list of options that Subaru does not provide standard. One of these options was a covering for the back bumper. The cost of the option was $100 and to put on was $50. I thought half the cost of the item to put on was excessive so I elected not to get the option. I bought two shelves that came in car boxes. I loaded them into the Forrester and drive them home when I took them out they were to paint scratches. It appears they only put one coat of paint on the bumpers. I called Tucson Subaru and told him what happened and they said bring the car and will take care of it. When I arrived they said oh no we do not fix paint scratches. This is despite their claim that the car is covered bumper-to-bumper for 35,000 miles. We finally came to an understanding that I would buy the bumper cover for $100 and they would not charge me the $50 to put on. I informed them that if they did not fix the paint scratches I would make this review . They seem not to care whether I did or not. I do not recommend this servicing department but since I have three magnets coming with my new Subaru I have no choice but to go here. What I would tell you to sign Subaru buyers is to negotiate the bumper cover as part of your purchase price . I really think in retrospect that the back bumper cover is not something you can really have a car without so Subaru should not make it an option should be standard More

Love-Encore" Delivery I was so pleased with the over the top information Darla presented to me. I am sure all of the info is in the manual but the hands on experience was g I was so pleased with the over the top information Darla presented to me. I am sure all of the info is in the manual but the hands on experience was great. Not only did I learn a lot but I received a gift card and I thought the gift of learning was more than enough! More

Love-Encore Very Helpful! Our appointment for “Love-Encore” Delivery was excellent! After driving our new Forester for 2 wks we had a few questions and Darla did a wonderful jo Our appointment for “Love-Encore” Delivery was excellent! After driving our new Forester for 2 wks we had a few questions and Darla did a wonderful job explaining/demonstrating the many features available on our new vehicle. More

Love Encore Delivery Excellent & helpful. Darla answered all my questions. She helped me understand how to use the technology. Another good experience here. Love my Subare Excellent & helpful. Darla answered all my questions. She helped me understand how to use the technology. Another good experience here. Love my Subareu Forester. Looking forward to next visit. More

Love Encore Delivery Great service. The love encore service was very helpful. We bought two vehicles (outback and imprezza) and Darla showed us important tricks for both c Great service. The love encore service was very helpful. We bought two vehicles (outback and imprezza) and Darla showed us important tricks for both cars. More

Darla Muckley's delivery presentation Darla was extremely helpful and very pleasant to work with. She helped us get to know our Eyesight technology and also answered the other questions Darla was extremely helpful and very pleasant to work with. She helped us get to know our Eyesight technology and also answered the other questions we had. We appreciate this Subaru service. More