Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,254 Reviews of Tucson Subaru - Service Center
Sort by
February 26, 2019
30K check up. Out in a little over 2 hours. Found bad Battery and replaced with new one under warranty. Jason Mumma my service advisor. Also reprogrammed by windo Out in a little over 2 hours. Found bad Battery and replaced with new one under warranty. Jason Mumma my service advisor. Also reprogrammed by window switch in 1 minute. More
by SCOVnewcomer
Employees Worked With
Jason Mumma
February 26, 2019
Great Customer Service Fantastic experience - Gave me an estimate of time, sent me on an Uber back to work, texted me with progress updates, estimated time car would be done Fantastic experience - Gave me an estimate of time, sent me on an Uber back to work, texted me with progress updates, estimated time car would be done, was pretty darn close and sent another Uber to pick me up. Sensor light is off my dashboard and car seems just great! Everyone was super friendly and kept to schedules. More
by Wendall
Employees Worked With
The whole service team - i did not get any names except Jason , Jason Mumma
February 25, 2019
Maintenance I reserved a time for my regular maintenance online. It worked great. They sent a reminder. At the dealer, the service advisor (Marcos Rodriguez) w I reserved a time for my regular maintenance online. It worked great. They sent a reminder. At the dealer, the service advisor (Marcos Rodriguez) was very professional and very quick. He predicted my car would be done in a few hours, and it was. Called me, I picked it up. No delays, very great experience! More
by xxxxx
Employees Worked With
Marcos Rodriguez
February 22, 2019
The customer is number one here! The Bluetooth function on my Forester’s radio failed and the radio needed to be replaced. My extended warranty had expired, but the service manager The Bluetooth function on my Forester’s radio failed and the radio needed to be replaced. My extended warranty had expired, but the service manager and Jason were extremely fair with me. The courtesy shuttle driver, Judy, is wonderful too! I could not be happier! This is not the first time the service department here has treated me well. They understand customer service and are very consistent. Thank you Tucson Subaru! More
by dmw
Employees Worked With
Judy Chappel, Jason Mumma
February 21, 2019
Friendly and responsive. Tucson Subaru provides the best customer service I've ever experienced at a dealership. They provide accurate time lines and quotes, so there are no s Tucson Subaru provides the best customer service I've ever experienced at a dealership. They provide accurate time lines and quotes, so there are no surprises. Love the online appointment process and text updates regarding the status of my car! More
by leibas
Employees Worked With
Marcos Rodriguez, Steve Norris
February 21, 2019
Helpful learning the Starlink Steve Norris was very helpful in getting the nav system to work for me. He really knew what he was doing, but took all the time I needed to make sure Steve Norris was very helpful in getting the nav system to work for me. He really knew what he was doing, but took all the time I needed to make sure I understood it. More
by Happy
Employees Worked With
Steve Norris
February 20, 2019
First Subaru.service Jason Mumma was outstanding. He took us in promptly, answered all of our questions about this initial new car service and mentioned it would be about Jason Mumma was outstanding. He took us in promptly, answered all of our questions about this initial new car service and mentioned it would be about 1 and a half hours. The service was finished in 1 hour. He came and told us it was finished., A very pleasant experience. More
by Pilot
Employees Worked With
Jason Mumma
February 19, 2019
Great customer service I took my car there (new to the area) to have them check for damage after being rear-ended. They were thorough, took me into the area to see the car u I took my car there (new to the area) to have them check for damage after being rear-ended. They were thorough, took me into the area to see the car underneath, and gave me a succinct summary of the findings. Since there was little visible damage outside, I needed an objective and reliable place to do the inspection underneath. They don't do body work at the dealership so I trusted the results. Courteous and professional staff. Great waiting area, with refreshments. I would definitely make the trip back to have car service there even though it is about a 30min drive from my residence. More
by ironorchid
Employees Worked With
Don't remember
February 16, 2019
Excellent Service Department We brought my Legacy and my wife's Impresza in for recall service. They provided a loaner car which made it easy to go to a commitment I had. They c We brought my Legacy and my wife's Impresza in for recall service. They provided a loaner car which made it easy to go to a commitment I had. They completed the service on both cars in a timely manner. We were able to come back and pick them up at our convenience. Excellent service. More
by mitchtucsn
February 15, 2019
Excellent car service repair Excellent service by Jesse Friedman! Courteous, professional and knowledgeable. Repair done ahead of schedule. He called to let me know work done as Excellent service by Jesse Friedman! Courteous, professional and knowledgeable. Repair done ahead of schedule. He called to let me know work done as promised. Friendly and courteous service from beginning to end More
by Frances Lowy
