Tucson Subaru - Service Center

Impressively good service from Jay Rau at Tucson Subaru One weekend evening back in mid-March, on her way back to Colorado, my daughter brought her 2002 Subaru Forester limping into Tucson Subaru with indic One weekend evening back in mid-March, on her way back to Colorado, my daughter brought her 2002 Subaru Forester limping into Tucson Subaru with indication of very low compression. On Monday morning, I spoke (from Vermont, where we live) with Jay Rau in the service department. He outlined the possible diagnoses, indicating the likelihood of major repairs. As the diagnostic procedure progressed, he kept me closely informed. When the problem was identified, he explained the range of costs (all of which were significant) and the amount of time repairs might take. When the repair work began, again he gave me progress reports until completion, at which time I paid for the work. Jay Rau kept the car on the lot, and checked the condition of the battery from time to time. Because of the Covid-19 pandemic, my daughter was unable to get to Tucson to get the car until only today, 22 May. She now is driving the car back to Colorado. I cannot emphasize enough how competently Jay Rau dealt with me. Throughout the process he made sure I was aware of what was going on, and he was always friendly and courteous to me. A big thank you to Jay Rau and to Tucson Subaru for having such a great person to work with on their staff. Michael Sola Bellows Falls, Vermont More

Steve was terrific he helped with all the bells and whistles of my Forester Made the driving much more fun Thanks Steve for all your help whistles of my Forester Made the driving much more fun Thanks Steve for all your help More

You just can't go wrong with Tucson Subaru! Bought my first Subaru from Kevin McDougall, and have had it in for routine maintenance and service there since. There's never any B.S., you're in and Bought my first Subaru from Kevin McDougall, and have had it in for routine maintenance and service there since. There's never any B.S., you're in and out as promised, and I never have to think twice about whether the work performed was necessary, complete or competent. I've had high-end luxury cars all my life, and believe me, all the free newspapers, cappuccino and pastries in those waiting rooms don't make up for the reliable, honest, helpful people at Tucson Subaru - and their waiting area is just as nice! More

Darla was undoubtedly super helpful by making sure to go over and answer all of the questions I had about the features that came with my car. over and answer all of the questions I had about the features that came with my car. More

Love the professionalism and kindness of all the staff. My vehicle was going to take some time so they offered my free loaner and brand new Subaru for the day! I couldn’t be happier with the service! My vehicle was going to take some time so they offered my free loaner and brand new Subaru for the day! I couldn’t be happier with the service! More

I needed an emergency alignment fast and they made time for me and made sure my outback was back on the road in a reasonable amount of time. The service department is very friendly and keeps you up to date for me and made sure my outback was back on the road in a reasonable amount of time. The service department is very friendly and keeps you up to date. I stopped over at the parts department and Scott was very friendly as well. I had a very pleasant experience at a time when I was having a rough day. More

everything was done and more Monica is great. Everything she promised was done on time. I gave her another thing fix over the phone and she got that done as well. The getting a 20 Monica is great. Everything she promised was done on time. I gave her another thing fix over the phone and she got that done as well. The getting a 2020 Outback loaner was great! See you in 6000 miles More

Steve Norris did an excellent job with us on our new car rev We did also make an appointment with the service dept to install side moldings @ the same time. They told us it would take 5 Hrs. It was done in 1 hr. We did also make an appointment with the service dept to install side moldings @ the same time. They told us it would take 5 Hrs. It was done in 1 hr.? More

Excellent Service Department Conscientious employees and technicians...good value for the money. Trustworthy folks who do what they say they’re going to do, consult the owner as Conscientious employees and technicians...good value for the money. Trustworthy folks who do what they say they’re going to do, consult the owner as necessary before doing work not previously discussed, and are mindful of your time. Raj was excellent in communicating with me, following up in warranty information and making sure I had the best coupon. More

Very Helpful and Informative I was very impressed and grateful for my service call with Steve, who walked me through a lot of the features on my new Outback. Because of social dis I was very impressed and grateful for my service call with Steve, who walked me through a lot of the features on my new Outback. Because of social distancing precautions, I wasn't able to have an in-person tutorial when I took ownership of my new car, and Steve took a full hour with me over Skype to answer all my questions and go over some of the technology I wasn't familiar with. I am so thankful for this opportunity, especially given the current circumstances. More