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Trust Auto
Sykesville, MD
229 Reviews
Trust Auto is the dealer with trust in its name. We are a family-founded and locally-operated car dealership right here in Sykesville. We first opened our doors in 2010, and since then, we have treated our customers like family. We want you to feel welcome when you come through our doors, and we can’t wait to help you get into the car of your dreams.
Our dealership has always been proudly located in Sykesville, where we can take care of all the surrounding communities. From Fairfax to Baltimore, we have regular customers everywhere. Our customer base extends into Northern Virginia and Washington D.C. If you live in any of those areas, then know that Trust Auto is definitely worth the trip.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 229 reviews
September 08, 2022
DO NOT BUY FROM OUT OF STATE. THEY ARE SCAMMERS!!! They sold us a car that could not be registered.We were buying a car from out of state. We spoke and text with the sales person. THEY ARE SCAMMERS!!! They sold us a car that could not be registered.We were buying a car from out of state. We spoke and text with the sales person. He had the general manager facetime us to show us the car. During that call we asked him about the warranty. He told us it had 30 days and he added that Maryland has a strict law that if anything is wrong with the drivetrain, they would have to take the car back. Within 30 minutes of the car being delivered to our house, the check engine light came on. I let the salesperson know right away, they had a service person contact me. They asked me to send a photo with the mileage which I did. After trying multiple things to get it to go off, I took it to mymechanic who ended up replacing the thermostat. Since I could not register the car, since it would not pass inspection, I had it fixed. After many back and forths with Trust Auto they made an offer for less than 1/3 of what it cost me to repair the car so it would pass inspection and could be registered. They did not honor the warranty the car had. More
by drensel71
Employees Worked With
July 13, 2022
Purchase a work van been having problem after problem and management tells me it’s not under warranty if I Constantly been calling about the truck something ain’t right with I don’t recommend anyone getting management tells me it’s not under warranty if I Constantly been calling about the truck something ain’t right with I don’t recommend anyone getting a vehicle from here scammers More
by Cbooker45
June 22, 2022
I visited his dealership to try and purchase a truck. I initially contacted them by internet/car gurus and I made an appointment to visit them The following day. Someone supposedly from the dealership ca I initially contacted them by internet/car gurus and I made an appointment to visit them The following day. Someone supposedly from the dealership called me to make an appointment. Introduced herself as Rasheeda. She seemed very rushed. She told that I will be met by somebody called Russ on arrival. When I arrived, there was no Russ. After repeatedly asking, I was eventually told that Russ was in Florida. I met the sales manager Called Myron Boyd who helped me out and took me for a test drive. Seemed very nice initially. I declared my intention to buy the truck. After some initial haggling, he offered a discount of $500 which I eventually accepted. However when I declared my intention to proceed, he told that I had to speak to Ross. He also told me that another person was going through financing to buy the truck. He kept me in a room just waiting for Russ to call me. In the meantime, I had borrowed a pen from another sales guy, and while I was in his room, he was actively calling a customer trying to sell the same truck telling him that it was available. When I told the sales manager Myron what I heard and saw, he told me they could not help me. What a shame. He was very nonchalant about the whole thing. It seems he kept me in the room to just wait and get frustrated. Or they counting my pocket. It seems to this dealership is very dodgy. It was obvious they do a lot of business but after visiting them, I was very horrified about their treatment. I was kept in a room for about 25 minutes waiting for Ross to call me but he never materialized. What a shame! More
by Drkusi
Employees Worked With
Myron Boyd
June 20, 2022
This was the second purchase in a month. Everything went great, again. I worked with Jason and David Neuberth this time and as expected they were great. They answered all questions and proce Everything went great, again. I worked with Jason and David Neuberth this time and as expected they were great. They answered all questions and processed the paper work very quickly. All of the staff I have dealt with show that the owners and management put honesty and customer service first. A special thank you to Rafis and Sanjar there work outside gettin everything set up for me to checkout took a lot of time from their busy day. Is greatly appreciated. More
by brawleyw
June 16, 2022
Nicholas spent all the time in the world showing us every vehicle we asked about. He ran down information we needed to make a decision and went above and beyond taking care of us. You hear the commercials vehicle we asked about. He ran down information we needed to make a decision and went above and beyond taking care of us. You hear the commercials telling about the horrors of buying at a dealership but dealing with Nicholas and Trustauto made them all just folk tales to scare the kids. Nicholas and the whole team great job. More
by brawleyw
Employees Worked With
Nsama Chifupi, David N, Nicholas Fulton
March 02, 2022
I had a horrible experience 5+ years ago when I purchased my truck. Transmission problems that cost me over $1,500 to fix. A few weeks ago the manager shockingly contacted me stating that he would like to my truck. Transmission problems that cost me over $1,500 to fix. A few weeks ago the manager shockingly contacted me stating that he would like to make the transaction right. I was impressed and thought the best. After emailing and speaking to him on the phone several times I went to my local dealership where I had the truck fixed and got copies of the invoices. I sent them to him and he said that he would see what he could do. That was three weeks ago and I have not had one email or phone call. My point in this review is that they angered me once again by wasting my time and doing absolutely nothing. Reeled me back in and did nothing but waste my time. I cannot believe that they are still in business! More
by Dion
Employees Worked With
Myron Boyd
February 26, 2022
We recently had an accident with our work truck and needed to get a new truck ASAP. Trust Auto had a great selection and we were able to find a suitable truck easily. We drove from NJ to buy this and c needed to get a new truck ASAP. Trust Auto had a great selection and we were able to find a suitable truck easily. We drove from NJ to buy this and couldn't be happier with the service from Jason Moczulski, our salesman. David Neuberth helped us out tremendously when an issue arose with our bank and helped us find a solution so we could leave with our truck that day. I've already recommended Trust Auto to one person, and I will recommend Trust Auto to any family or friends that are in need of a new car/truck. Thanks for everything! More
by tarynls
February 23, 2022
What a great car buying experience. Jason and the Trust team handled everything with aplomb. They even handled my trade in and paid top dollar! I live in Florida, so they arranged to Jason and the Trust team handled everything with aplomb. They even handled my trade in and paid top dollar! I live in Florida, so they arranged to pick up my trade and then ship the beautiful Jaguar XK I purchased. They handled all the paperwork for my Florida registration, arranged financing and made the process of a long distance transaction as easy as could be. I highly recommend Trust for your next pre-owned car purchase. More
by Phbruce
Employees Worked With
