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Truck City Ford - Service Center

Buda, TX

4.8
1,708 Reviews

1,708 Reviews of Truck City Ford - Service Center

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October 03, 2022

Probably one of the best service departments in The Austin area always tell my friends More

by magicman58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2022 -

Truck City Ford responded

magicman58, we appreciate your loyalty and the time to write us a review on your recent Truck City service experience. Their service team is top notch with keeping customers informed, not wasting any time, and delivering a positive experience. Thanks for the five star rating.

October 03, 2022

Hospitality, efficiency done right. I need a new battery for my Ford Fusion Hybrid.I received Excellent Service throughout the repair afterwards my Ford sparkled again! Thank you again More

by STRU68
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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October 01, 2022

There was little to No customer service or care upon my entry to the Service Center w/a recall question. More

by TAMARAWWAH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Travis Guerrero srvc advisor
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Oct 04, 2022 -

Truck City Ford responded

“We definitely want to help you with your recall questions to your complete satisfaction. We apologize the rep you spoke with did not address your concerns adequately and would like the opportunity to correct this. Please call me directly at your earliest convenience and I will be happy to help you. 512-312-0104. Thank you for your feedback, Mike Rodgers, Service Director, Truck City Ford.” Mike Rodgers Service Director Leif Johnson Truck City Ford Office Direct (512) 312-0104 Service Fax (512) 312-0900 mrodgers@truckcityford.com

September 30, 2022

Timely and friendly service. Mario didn’t try to talk me into something I didn’t need. More

by JIM.SHADOW1S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2022 -

Truck City Ford responded

Jim, thanks for the positive feedback and your time to write us a review. Your business is important to us, and we appreciate the five star rating.

September 29, 2022

Very professional service and competent techs. I was happy they helped locate a tow truck for us. More

by MIDPEARCY
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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Sep 30, 2022 -

Truck City Ford responded

MIDPEARACY, we appreciate your review for service at our Truck City location. The techs and advisors truly work hard to make sure we are taking care of the customer the first time. We are glad to have been of service, and we are always here for any needs you may have.

September 28, 2022

Excellent and professional service. Good communication from service advisor. Vehicle was ready when promised. Took care of recall with no problem. More

by VRTAYLOR01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver was relaxed and careful driver.
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September 28, 2022

I give the service department 5 stars because they fixed the problem and it only took a few hours. I have to say that I am concerned about the fact that I made an appointment for the PCM REPROGRAM DUE TO E More

by S.ANDERSON620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2022 -

Truck City Ford responded

S. Anderson, what a great review for the service team at Truck City. I can understand your frustration about the delay for the PCM reprogram, and please accept our apology. Delays are often caused by varying factors, ie. tech shortage, equi[ment issues, etc. If you would like further explanation, I can reach out to their leadership for further information.

September 27, 2022

As always, the service department did an outstanding job taking care of a few things on a used car I recently purchased from an individual. More

by GHays
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert in Service
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September 27, 2022

Truck City Ford always treats us fairly and professionally. They keep you updated on the progress of your service which is very helpful. More

by GDWCPA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Trujillo
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September 26, 2022

professional and caring service. willing to go beyond normal to make my experience positive. thank you More

by OINKBOB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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