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Truck City Ford - Service Center

Buda, TX

4.8
1,708 Reviews

1,708 Reviews of Truck City Ford - Service Center

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October 19, 2022

I will not take my car ANYWHERE ELSE except to Truck City! Nate continues to provide the very best customer service, bar none. I couldn't be more pleased! More

by TKRESTA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2022

The only issue I had was that nobody informed me the rates for an oil change increased $40 more prior to completion. More

by frankie_mendozajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Truck City Ford responded

Frankie, please accept our apology for not informing you of the price increase. We appreciate your business, and thanks for the rating.

October 18, 2022

It took 6 months to fix a computer programming issue on a commercial truck. Nearly put me under. More

by JMADDOX1
Recommend Dealer
No
Employees Worked With
Not sure
October 17, 2022

Communication could have been better. I left my vehicle overnight for troubleshooting and didn't receive a phone call until the 2nd day regarding anything they found or didn't find. More

by GUERRERO.AM
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't recall the names of the people I was working with.
October 13, 2022

Truck City Ford continues to perform. We've used this dealer for all of our service needs and they are still the best. Ontime, reliable and considerate...very professional! More

by TQSNIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey and Charlie
Oct 14, 2022 -

Truck City Ford responded

TQSNIDER We appreciate your business, and thanks for the 5 star rating. Loyal customers are the lifeblood of any dealership, and we love that your trust us to be your service dealer. High praise that I will pass to the team.

October 13, 2022

I believe there was very good and timely communication and explanation of diagnosis and repair More

by BEATRIZ.SILVA68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Trujillo
Oct 14, 2022 -

Truck City Ford responded

Beatriz, thanks for your loyalty to Truck City, and we appreciate your business. Thanks for the 5 star rating.

October 13, 2022

They people at the service center are super great! Very friendly and helpful. They even deliver you car after hours if you can't make it. No there s that I know of do that. Thanks Daniel and Mari More

by Marc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
Oct 14, 2022 -

Truck City Ford responded

Marc, Thanks for letting us know about your positive experience at Truck city Service. The team works hard to be transparent and timely, and keeping the customer informed every step of the way. We appreciate your business.

October 12, 2022

Great customer service! Friendly, reliable, fast, helpful, can make appointments online easily and are on time. More

by JENNIGRUMBLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
October 10, 2022

I got my car inspected but they put the wrong date on the inspection report making it so I cannot register my car until the date listed on the form. More

by SARA_STETSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D. Santiago
October 10, 2022

Travis Guerrero was very helpful and sincere. He took very good care of us while our car was down More

by KERRCHARLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis guerrero
Oct 12, 2022 -

Truck City Ford responded

Kerrcharles, We appreciate the positive feedback on your recent Service visit, and letting us know Travis is doing a good job. We appreciate your business, and the five star rating.

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