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Truck City Ford - Service Center

Buda, TX

4.8
1,708 Reviews

1,708 Reviews of Truck City Ford - Service Center

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October 25, 2022

Quick, easy in/out service. I shouldn't have to write a 15-word minimum More

by CLINT.BATTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2022 -

Truck City Ford responded

Clint, sounds like we hit the mark for your recent visit to Truck City service group. The team works diligently to keep the process simply, timely, and exceed expectations. We appreciate your business, and thanks for the 5 star rating.

October 25, 2022

I snapped off the tire valve stem (which has a connected pressure sensor that coordinates with the other tires system) and was unable to find repair in Austin. After speaking with Noe our Service Advisor, w More

by PATRICKJEFFREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noe Avila
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Oct 26, 2022 -

Truck City Ford responded

Patrick, the service team at Truck City works hard to get your issues solved timely and with great customer service. They keep everyone informed along the way, and become a loyal customer. Thanks for telling us your story of your recent Truck City experience. Noe does a super job, and is often requested. Thanks for your loyalty and your business.

October 25, 2022

Nate was very helpful and took care of us. Very informative and responsive via email and text in regards to our car. Thank you. More

by JL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2022 -

Truck City Ford responded

JL, Nate is one of our top advisors at Truck city, and keeps customers informed of progress and any complications that may arise. Your business is important, and thanks for the five star rating.

October 25, 2022

Great experience and excellent service. I was early to drop off my truck for its scheduled appointment and Charlie was accommodating. He made me feel like I was a priority and had me laughi More

by CFLORES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Trujillo
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Oct 26, 2022 -

Truck City Ford responded

CFlores, we are delighted we provided great service and customer service at Truck City for you recently. Your business is important, and we work to keep appointments flowing smoothly through the system.

October 24, 2022

Good experience. Timely work done and service advisor was a nice. Would recommend to a friend More

by NATHANLUTHER39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 23, 2022

Nate was great, got my truck right in and right out. I always have a good experience here. More

by BHOLLENSBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2022 -

Truck City Ford responded

BHOLLENSBE, Nate always delivers on his service customers, and works hard to ensure a timely service call done right the first time. We appreciate your business, and your time to write a review on your experience.

October 22, 2022

Great customer service, low prices, clean facilities, easy to schedule, and very accommodating business hours. The night drop helps so much also. More

by Miguel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
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Oct 24, 2022 -

Truck City Ford responded

Miguel, your feedback demonstrates we are doing the right things for our customers. We work hard to keep the facility clean, and a pleasant atmosphere for everyone. We all know taking a vehicle into service is about the last thing anyone wants to do so we work hard to make it comfortable. Thanks for your business, and your review.

October 21, 2022

Truck City Ford was amazing, Ford not fixing my truck with 400 miles on it is absrud. More

by BLAISEMEADOWS44
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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October 21, 2022

Scott was very professional. He communicated well with me and talked to the technician. The technician exceeded my expectations on the repair. More

by KIMCABLERREALESTATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Report | Print
October 20, 2022

Scott Jordan in service was a pleasure to work with, I will definitely bring my vehicle service needs back to Scott when the need arises. More

by ELANDERSON50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Report | Print
Oct 21, 2022 -

Truck City Ford responded

thanks for the positive feedback and the five star rating. We appreciate your business, and Scott never disappoints his service customers. Thanks for your loyalty.

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