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Truck City Ford - Service Center

Buda, TX

4.8
1,708 Reviews

1,708 Reviews of Truck City Ford - Service Center

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November 05, 2022

Truck City Ford in Buda was friendly and on time. Waiting room was clean and comfortable. Wish you had a location North of Austin…it’s a long drive from Liberty Hill. More

by RONNIEBONNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
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Nov 07, 2022 -

Truck City Ford responded

Thanks for your business and the five star rating. Your time is valuable, and we love the positive feedback. Our service team works hard to keep folks informed, and the service techs working in a timely manner. Thanks again.

November 05, 2022

They are trying to help with an issue, unfortunately it’s not an easy fix so it’s still unsolved. I do not hold it against them, they been very helpful and understanding. More

by AANDERSSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Santiago
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Nov 07, 2022 -

Truck City Ford responded

Well, we are sorry we were not able to solve your issue; but will keep working on it if you are agreeable. Our service team works diligently, and is not often stumped on a problem. We appreciate your feedback, your honesty, and hope to have an opportunity to work with you in the future.

Nov 08, 2022 -

AANDERSSON responded

No worries, I will keep my Service adviser Daniel informed about what happening. Hopefully someone in the Ford organization can figure out why this issue happening. Thanks

November 04, 2022

Truck City Ford in Buda provides great service and they have a great team of workers. More

by RIGLESIAS
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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Nov 07, 2022 -

Truck City Ford responded

The service tea at Truck City Ford is among the best in the state, and we appreciate your business. The team works tirelessly for their customers, and thanks for the rating.-

November 03, 2022

Scott was great - got my RV in very quickly and completed the maintenance in record time. More

by RSTOKES0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Nov 03, 2022 -

Truck City Ford responded

RSTOKES0, thanks for the positive feedback on your Truck City visit. Our service department is one of the best in Texas, and we will work hard to keep your business. Thanks for the five star rating.

November 03, 2022

Friendly and honest. Easy to do business with. Will purchase next truck from them. Thanks More

by REED.BOYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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November 01, 2022

The crew was diligent and regained my trust with Ford as I’d had a questionable experience at Maxwell in Austin. Scott went above and beyond to make things right. Will be back again. More

by D Stabile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Report | Print
October 31, 2022

Great service. Very good communication with service writer. Work done quickly and under budget!! Wool recommend to otherd More

by JDONCOCHRANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Report | Print
Oct 31, 2022 -

Truck City Ford responded

Thanks for relaying positive feedback to the Truck City team. We work to keep the communciation clear, concise and very timely. Thanks for the rating and the recommendation.

October 27, 2022

Oil change price tripled. Loyalty means nothing now. I actually bought 2 cars because I came for the reduced priced oil changes. Was all of that factored in your thinking? More

by HGPAPKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2022 -

Truck City Ford responded

Howard, thank you for your feedback. I assure you the decision to increase the pricing on oil changes wasn’t made easily or quickly. We do appreciate all our customers and still will serve them all with the same fantastic customer service as before. We just couldn’t ignore our rising cost of goods and labor any longer. Thank you for your business and your understanding. Scott Robinson General Manager Truck City Ford, Buda 512-312-0800 Office 512-743-3516 Cell

October 27, 2022

Kept me updated on repair progress. Repair was completed and vehicle has performed properly. Thank you More

by 19GPACE48
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2022 -

Truck City Ford responded

We appreciate your feedback on your recent Service Appointment at Truck City ford. The team works hard to be timely, totaly transparent to the customer, and keep them updated at every opportunity. We appreciate your loyalty and your business.

October 27, 2022

Somewhat long wait, but great service … got it all handled and in good shape Thanks More

by BOBTHEVOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
Report | Print
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