Truck City Ford - Service Center

Blake was great, kept me up to date through the process and made sure everything got done correctly. Thanks! and made sure everything got done correctly. Thanks! More

Outstanding service and positive attitude! I can’t say enough about the great communication and wonderful smile I was greeted with! Travis does an amazing job and is committed to the culture t I can’t say enough about the great communication and wonderful smile I was greeted with! Travis does an amazing job and is committed to the culture that makes this Dealership stand far above its peers! Way to go Travis!! Thank you for making my day go so well! More

I bought a used truck from here from out of state (North Dakota) and had a great overall experience with Truck City Ford. I saw the posting for the truck online and called the dealership and got in contact Dakota) and had a great overall experience with Truck City Ford. I saw the posting for the truck online and called the dealership and got in contact with a salesman. He provided information and answered any questions I had about the truck. Once I decided to purchase the truck I got in contact with the finance manager, Charles. He did a fantastic job in walking me through the process of how everything would play out with me being out of state and helped answer any additional questions. I can not express how great it was working with Charles. We flew into Austin where we were met at the airport by an employee who drove us back to the dealership to get the truck. Upon arrival we had noticed some additional cosmetic damage that we were not made aware of before making the purchase. However, the sales manager (I can’t remember his name but he was great too) was very understanding and helped resolve this problem right away by reimbursing back some money. Overall the process went very smoothly for being out of state and I wouldn’t be scared to purchase another vehicle from this dealership, would recommend. More

Sarah did a great job keeping me informed and explaining what needed to be done. She was friendly and great to work with. Truck City has always taken good care of my vehicles and they are very honest and what needed to be done. She was friendly and great to work with. Truck City has always taken good care of my vehicles and they are very honest and service oriented - which is why I keep going back to them. More

Felt like someone was really interested in the problems I was having. Problem was solved quickly. What a concept! Someone in today's world that knows what is going on. was having. Problem was solved quickly. What a concept! Someone in today's world that knows what is going on. More

Excellent service. Really nice waiting area. Great service experience. Will definitely return for service here Really nice waiting area. Great service experience. Will definitely return for service here More

Great job on my truck and fixing the recall on the wiring harness and coming to the house to do it harness and coming to the house to do it More

Everything about my experience was excellent! From the woman who answered the service center phone and helped me get an appointment, to the time I left, everything was great! Travis met me outsid From the woman who answered the service center phone and helped me get an appointment, to the time I left, everything was great! Travis met me outside when I arrived, was quick to get me checked in and made sure I was comfortable in the waiting area, took the time to answer all of my questions, and even got me out there quickly enough I could pick up my kids from school. Over all I was extremely impressed by Travis and his team! More

Richard did an outstanding job with keeping me informed with work on my vehicle and the progress. with work on my vehicle and the progress. More

I had a bad experience at a different dealership where they were very indifferent to the issue I was having and didn't try to fix the truck. I spoke with Travis over the phone...explained the problem and they were very indifferent to the issue I was having and didn't try to fix the truck. I spoke with Travis over the phone...explained the problem and he got me set up with aa service time. The first appointment the issue was not fixed. I spoke with him and took the truck back in. He walked the truck through and worked directly with the shop manager. So far so good...it looks like the issue may be fixed. More importantly I appreciate him listening and giving the issue personal attention. It was a good experience and I felt like I have a dealership I can call my home base. More