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Truck City Ford - Service Center

Buda, TX

4.8
1,630 Reviews

1,630 Reviews of Truck City Ford - Service Center

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October 27, 2022

Kept me updated on repair progress. Repair was completed and vehicle has performed properly. Thank you More

by 19GPACE48
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Truck City Ford responded

We appreciate your feedback on your recent Service Appointment at Truck City ford. The team works hard to be timely, totaly transparent to the customer, and keep them updated at every opportunity. We appreciate your loyalty and your business.

October 27, 2022

Somewhat long wait, but great service … got it all handled and in good shape Thanks More

by BOBTHEVOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
October 25, 2022

Quick, easy in/out service. I shouldn't have to write a 15-word minimum More

by CLINT.BATTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Truck City Ford responded

Clint, sounds like we hit the mark for your recent visit to Truck City service group. The team works diligently to keep the process simply, timely, and exceed expectations. We appreciate your business, and thanks for the 5 star rating.

October 25, 2022

I snapped off the tire valve stem (which has a connected pressure sensor that coordinates with the other tires system) and was unable to find repair in Austin. After speaking with Noe our Service Advisor, w More

by PATRICKJEFFREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noe Avila
Oct 26, 2022 -

Truck City Ford responded

Patrick, the service team at Truck City works hard to get your issues solved timely and with great customer service. They keep everyone informed along the way, and become a loyal customer. Thanks for telling us your story of your recent Truck City experience. Noe does a super job, and is often requested. Thanks for your loyalty and your business.

October 25, 2022

Nate was very helpful and took care of us. Very informative and responsive via email and text in regards to our car. Thank you. More

by JL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Truck City Ford responded

JL, Nate is one of our top advisors at Truck city, and keeps customers informed of progress and any complications that may arise. Your business is important, and thanks for the five star rating.

October 25, 2022

Great experience and excellent service. I was early to drop off my truck for its scheduled appointment and Charlie was accommodating. He made me feel like I was a priority and had me laughi More

by CFLORES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Trujillo
Oct 26, 2022 -

Truck City Ford responded

CFlores, we are delighted we provided great service and customer service at Truck City for you recently. Your business is important, and we work to keep appointments flowing smoothly through the system.

October 24, 2022

Good experience. Timely work done and service advisor was a nice. Would recommend to a friend More

by NATHANLUTHER39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2022

Nate was great, got my truck right in and right out. I always have a good experience here. More

by BHOLLENSBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Truck City Ford responded

BHOLLENSBE, Nate always delivers on his service customers, and works hard to ensure a timely service call done right the first time. We appreciate your business, and your time to write a review on your experience.

October 22, 2022

Great customer service, low prices, clean facilities, easy to schedule, and very accommodating business hours. The night drop helps so much also. More

by Miguel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Oct 24, 2022 -

Truck City Ford responded

Miguel, your feedback demonstrates we are doing the right things for our customers. We work hard to keep the facility clean, and a pleasant atmosphere for everyone. We all know taking a vehicle into service is about the last thing anyone wants to do so we work hard to make it comfortable. Thanks for your business, and your review.

October 21, 2022

Truck City Ford was amazing, Ford not fixing my truck with 400 miles on it is absrud. More

by BLAISEMEADOWS44
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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