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Truck City Ford - Service Center
Buda, TX
1,630 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,630 Reviews of Truck City Ford - Service Center
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November 07, 2022
I went in for an oil change and tire rotation — the service manager immediately informed me about a change in cost. After the mechanic inspected my vehicle, they found an issue that would have cost a service manager immediately informed me about a change in cost. After the mechanic inspected my vehicle, they found an issue that would have cost a significant amount of money if I had purchased the parts from Truck City. He suggested purchasing the parts elsewhere and bringing them back for installation later. I really appreciated their honesty!!! More
by BRACKSTER62
Verified CustomerEmployees Worked With
November 05, 2022
Waited 4 weeks for appointment. When appointment arrived, the part was back ordered. Asked to have truck aligned. They needed to spend $1000 more of my money to replace deag link When appointment arrived, the part was back ordered. Asked to have truck aligned. They needed to spend $1000 more of my money to replace deag links but the truck is worse off than before and they just threw their hands in the air and said “sorry bring it to a tire shop” I won’t be back. More
by JAREDKEITHWHITE
Employees Worked With
Scott Jordan
November 05, 2022
Truck City Ford in Buda was friendly and on time. Waiting room was clean and comfortable. Wish you had a location North of Austin…it’s a long drive from Liberty Hill. Waiting room was clean and comfortable. Wish you had a location North of Austin…it’s a long drive from Liberty Hill. More
by RONNIEBONNIE
Employees Worked With
Robert Laughlin
November 05, 2022
They are trying to help with an issue, unfortunately it’s not an easy fix so it’s still unsolved. I do not hold it against them, they been very helpful and understanding. not an easy fix so it’s still unsolved. I do not hold it against them, they been very helpful and understanding. More
by AANDERSSON
Employees Worked With
Daniel Santiago
November 04, 2022
Truck City Ford in Buda provides great service and they have a great team of workers. have a great team of workers. More
by RIGLESIAS
November 01, 2022
The crew was diligent and regained my trust with Ford as I’d had a questionable experience at Maxwell in Austin. Scott went above and beyond to make things right. Will be back again. I’d had a questionable experience at Maxwell in Austin. Scott went above and beyond to make things right. Will be back again. More
by D Stabile
Employees Worked With
Scott Jordan
October 27, 2022
Oil change price tripled. Loyalty means nothing now. I actually bought 2 cars because I came for the reduced priced oil changes. Was all of that factored in your thinking? Loyalty means nothing now. I actually bought 2 cars because I came for the reduced priced oil changes. Was all of that factored in your thinking? Maxwell is same price now. What incintive is there? Maybe you don't want any more business. Ive been buying cars and trucks with you for years and now that means nothing. Sorry management in my opinion. Now you are Maxwell/Griffin/ for any other Ford dealers. Howard Papke. More
by HGPAPKE
Employees Worked With
