Back

Truck City Ford - Service Center

Buda, TX

4.8
1,630 Reviews

1,630 Reviews of Truck City Ford - Service Center

Sort by
December 23, 2022

All the employees at Truck City are friendly, helpful and respectful. I appreciate the time taken to keep me informed about the progress of my vehicle service. More

by damarini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Dec 26, 2022 -

Truck City Ford responded

We appreciate your time to provide feedback, and agree with you 100%. Our service team is among the best in the state, and we are proud to have been able to assist you . Wishing you success and good tidings for 2023.

December 23, 2022

I have been a customer for years. Truck City Service (Mario Fuentes and his leadership) have always treated me well. More

by H_FORTSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Truck City Ford responded

We appreciate your time to provide feedback, and agree with you 100%. Our service team is among the best in the state, and we are proud to have been able to assist you . Wishing you success and good tidings for 2023.

December 23, 2022

They got me in and out very quickly. It was a very good experience. Thanks. More

by GEEZERDAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Dec 26, 2022 -

Truck City Ford responded

We appreciate your time to provide feedback, and agree with you 100%. Our service team is among the best in the state, and we are proud to have been able to assist you . Wishing you success and good tidings for 2023.

December 22, 2022

Extremely friendly people and Greatful for the service tech-savvy. The air pressure sensors on my truck are still not working correctly and hope to have this resolved soon. More

by WM.COMPTON68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Truck City Ford responded

Thanks for the positive review and your feedback for Truck City Ford. Our team is among the best in the state, and works hard for the customer. We wish you a joyful and blessed holiday season.

December 22, 2022

I always have such a great experience at Truck City. Travis answered all my questions and got me out of there in a timely fashion - thanks, Truck City! More

by MH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
Dec 22, 2022 -

Truck City Ford responded

thanks for the positive review and your business. Travis is a top performer and part of an outstanding team. We wish you a joyful, blessed holiday season.

December 22, 2022

Mario Fuentes is a great service reo and always willing to help. He keeps communication open and keeps us informed of where things are with repairs. More

by MHALIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Truck City Ford responded

We appreciate your business and your feedback. I never get any bad reports for Mario who is a top performer. We wish you a joyful, blessed holiday season.

December 22, 2022

I originally made an appointment to have my vehicle serviced by another Ford dealer for a recall and a couple of warranty items. However, that dealer wasn't able to provide the service. I immediately More

by MESEGROVES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
Dec 26, 2022 -

Truck City Ford responded

Thanks for the positive feedback, and we are delighted we could help out during this time for you. Our service team is top notch, and Travis is a valued staff member. He is often requested due to his great skill, knowledge base, and communication for all customers. We appreciate your time to write and let us know you are happy with your service, and we met your expectations. Please contact us anytime as we are as close as a phone call away. Stay warm and best wishes for 2023.

December 21, 2022

Every time I'm at the Service Department of Truck City Ford, I'm treated efficiently and courteously. To service a Ford car or Truck, this is the way to go. All the personnel there are trained to help you More

by ALEX.GOUMAKOSSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
Dec 21, 2022 -

Truck City Ford responded

Alex, we appreciate the positive review for your service appointment at Truck City. The team is one of the best in the state, and works hard to do it right the first time to avoid customers having to return. Thanks for the rating, and have a sparkling holiday season.

December 21, 2022

We received the usually level service for this oil change. However, we were informed about the discontinuation of the dealership loyalty pricing for oil changes and informed that the price has increa More

by JESSICA.CACKLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Dec 22, 2022 -

Truck City Ford responded

Jessica, thanks for the great review, and we are delighted to earn your business. The team works hard to make things tinely and right the first time. I can understand the surprise for rising prices, but the economy is in a tight spot now with everyone feeling the impact. We wish you a blessed holiday season.

December 21, 2022

Great experience! ! Noe was able to get me in and out the same day without any set backs More

by BRENT.DERINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
Dec 22, 2022 -

Truck City Ford responded

Thanks for the positive feedback, Brent. We appreciate your business and the rating. Have a blessed holiday season.

...
78
...