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Truck City Ford - Service Center

Buda, TX

4.8
1,708 Reviews

1,708 Reviews of Truck City Ford - Service Center

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February 20, 2023

Isiah was amazing, his communication with me was outstanding and very respectful!! Would definitely recommend him again! More

by GBURFITT62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not was very helpful.
February 20, 2023

Stephen and others made the buying experience amazing and I would highly recommend people coming to buy from them More

by DEAN.PATTERSON
Recommend Dealer
Yes
Employees Worked With
Stephen Polasek, Charles Moradi
February 20, 2023

Daniel was very courteous and knowledgeable about my repairs needed. I got the vehicle back in a timely manner. Excellent experience! More

by DKUECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
February 20, 2023

Noe was great at providing timely updates as well as getting the equipment back to us in a short amount of time. I prefer to use this dealership as they have the parts and expert mechanics to get the p More

by GINA32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Avila
February 19, 2023

My car was not cleaned after the service I had to clean the footprints of the service personnel that worked on my car. More

by STML653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Fuentes
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2023

I brought my vehicle in for a factor recall and the Service Department forgot about my car and never communicated or fixed the original issue once I brought it in. I sat in the waiting room for 7 hours More

by DAVID.TANNREUTHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was a combination of the service dept. the actual service people- just zero communication between anyone
February 18, 2023

Very helpful, even with delays due to weather, they still got the job done in a timely manner More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Frisinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper
February 16, 2023

Service tech was great, friendly & attentive when I arrived explained all work done to my csr More

by SANDROD112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Feb 16, 2023 -

Truck City Ford responded

Our service team is among the best in the state, and works hard to retain our customers for life. The team is timely, and responsive to the customer keeping them updated during their visit. Thanks for your business, and your time.

February 15, 2023

Nate has been a great service advisor to work with, he is always responsive and lets me know what we will be looking at when the work is in progress. More

by BRETT.MAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2023 -

Truck City Ford responded

Our service team is among the best in the state, and works hard to retain our customers for life. The team is timely, and responsive to the customer keeping them updated during their visit. Thanks for your business, and your time.

February 14, 2023

Excellent service, on-time service, extremely friendly and accommodating staff. This is all what I experienced when I brought my Ford Explorer in for a factory recall repair. I also really appreciated the More

by SAMCHMELAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam (the driver that dropped me back off at my house when I left them my vehicle for service), Scott Jordan
Feb 16, 2023 -

Truck City Ford responded

Our service team is among the best in the state, and works hard to retain our customers for life. The team is timely, and responsive to the customer keeping them updated during their visit. Thanks for your business, and your time. We are available for any recalls or other work you need, and will provide the same great service.

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