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Truck City Ford - Service Center

Buda, TX

4.8
1,630 Reviews

1,630 Reviews of Truck City Ford - Service Center

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January 04, 2023

Although I was pleased with service advisor and manager, I was not thrilled when the offer to exchange my battery (under warranty) was replaced with a smaller battery. I also was not happy with the sloppy More

by TERRITUTTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2023 -

Truck City Ford responded

“I just called and left you a voicemail. Please call me back at your earliest convenience. I look forward to speaking with you and resolving your concerns to your complete satisfaction. Thank you, Mike Rodgers, Service Director.”

Jan 19, 2023 -

TERRITUTTLE responded

MIKE RODGERS: ***** Five Stars: My previous review should have waited for Mr. Mike Rodgers, Service Manager, to be given the opportunity to resolve my issues. He was very professional and was absolutely wonderful at resolving those with utmost courteously! After this experience, I am impressed that Mr. Rodgers truly cares about his customers and I am changing my previous three star rating to FIVE STARS and 10 if I could!

January 03, 2023

Best service around the town ! ! Noe help me whit all problems on my truck really good service whit noe!! More

by FITO25111988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Salinas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noe
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January 03, 2023

Tried to have my vehicle serviced at two other dealerships and was told It could take weeks. At Truck City I received prompt attention. More

by CFURLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
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Jan 03, 2023 -

Truck City Ford responded

Our service team at Truck City is among the best in the state. We are delighted we were able to help with your vehicle, and would love to be your service dealer of choice going forward. Thanks for your time and your business. Wishing you a prosperous 2023.

January 03, 2023

Excellent experience in every way. Ordering, status updates, and pickup were extremely easy and I was informed the whole way. Would be happy to work with Truck City Ford and Bob again! More

by AUGUST.JARED1
Recommend Dealer
Yes
Employees Worked With
Bob Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 03, 2023

The dealership honored our warranty by replacing a defective turbo booster in our F350. After a year of struggling with a bad turbo booster, it is nice having a working vehicle again. More

by DAVIDLAURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2023

Truck City Ford Service Department in Buda is A+! Mario and Nate are professional, enthusiastic and very knowledgeable. More

by JAE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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Jan 02, 2023 -

Truck City Ford responded

Truck City ford has one of the best service groups in the entire state, and has a top notch devoted team. We appreciate your business, and Mark and Nate are among the best. Thanks for the review and five star rating. Wishing you a prosperous 2023.

January 02, 2023

Travis Guerrero went the extra mile and kept me in the loop every step of the way. It wasn’t the news I was expecting but he broke it down so I could understand. More

by OMARRGUERRERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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Jan 02, 2023 -

Truck City Ford responded

We appreciate your review, and would definitely recommend Travis for your service advisor. he has vast knowledge, professional demeanor, and always goes above and beyond. We wish you a prosperous 2023.

January 02, 2023

I have done business with your dealership and have always received good service with helpful employees. More

by HIPPSEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel santiago
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January 02, 2023

Super nice and went above and beyond. Thank you for great service and follow up. More

by BROOKSBORDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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December 31, 2022

Had water leaking into the passenger side floor board. The team at Truck City Ford who is able to fix it under my certified preowned warranty. More

by RIOJAS91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2023 -

Truck City Ford responded

The service team had Truck City remains among the top in the state, and our Service Advisors work hard for the customer. Glad we were able to find the issue and solve it for you in one visit. Thanks for your business!

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