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Truck City Ford - Service Center

Buda, TX

4.8
1,708 Reviews

1,708 Reviews of Truck City Ford - Service Center

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March 08, 2023

Service rep Robert was great. He got me in quickly for my warranty repairs and helped me navigate my warranty coverage. More

by THECHEFJZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Laughlin
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March 08, 2023

Didn’t appreciate being told I have a warranty and the. It not being honored More

by LYNNRICHIE30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neo
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March 08, 2023

I had a great experience with the service department, as I always do with Noe, my preferred Service Advisor. He was able to get our Fleet truck in and out quickly. Better than any other dealership around. More

by GINA32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Avila
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Mar 09, 2023 -

Truck City Ford responded

Gina, I am sure you know you were working with one of our best Service Advisors. Noe does an excellent job with the diagnosis given by the techs, and keeping you in the loop. Thanks for using us as your Service Dealership. We appreciate your business.

March 07, 2023

Love this dealership service dpt! Staff is friendly. Waiting area is comfy! Highly Recommend them! More

by TIFFLARIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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March 07, 2023

Travis, Richard and Daniel were a lot of help. Got the work done quick. Thanks! More

by JHINCHBM
Recommend Dealer
Yes
Employees Worked With
Travis
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March 07, 2023

Did not test drive the vehicle to see if it was running properly after work was done. More

by JERRYACSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
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Mar 09, 2023 -

Truck City Ford responded

I appreciate you taking my phone call Jerry. I sent you a text message with my direct contact info as you requested. Just let me know if you need us to take a look at your transmission. Thank you, Mike Rodgers, Service Manager.

March 06, 2023

Nate is always willing to help me with what ever I need . I have 2008 f150 king ranch and 2018 Expedition and 2022 f350 dully. I have been using ford for a long time now as you can see. Its hard to fine a go More

by WILLIAM.HOWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lewis
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March 06, 2023

Vehicle was inspected and immediately told that it was not under warranty, vehicle had 32,000 miles, dealership was attempting to scam me so I picked up the vehicle More

by RODRIGUEZNELDA1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathaniel Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2023 -

Truck City Ford responded

Thank you for letting us know about your concern. As indicated on your receipt, this front end pull was caused by an external impact and damage to your tire. External impacts to tires and related damage caused by such impacts are not covered under factory manufacturer warranty

March 06, 2023

This dealership is always helpful, communicative, and dedicated to providing amazing customer service whenever possible. More

by JBALKMAN82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Moradi
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March 06, 2023

I had a great experience with the service department, as I always do with Travis, my preferred Service Advisor. He was able to get my wife's car in and out quickly (brake replacement, and hub and bearing re More

by Slade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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