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Truck City Ford - Service Center

Buda, TX

4.8
1,630 Reviews

1,630 Reviews of Truck City Ford - Service Center

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January 18, 2023

Well organized and accommodating staff. Customer focus is always at the forefront of the service experience at TCF. More

by WCRELIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Truck City Ford responded

Our service group at Truck City leads the way to the future with excellent, timely service for all customers. Your time and feedback are extremely valuable to us by enabling us to keep our processes timely and efficient. The team is among the best in the state, and thanks for the five star rating.

January 18, 2023

Showed up with no appointment and they still worked me in. I didn’t even have a long wait, great service More

by CRADG33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Truck City Ford responded

What can I say about the service team at Truck City except that they are among the best in the state. We appreciate your time to give us a positive review, and thanks for the five star rating. We work hard to get all customers in quickly and get it right the first time regarless if they have an appointment or now.

January 17, 2023

Scott Jordan in service department very great to work with. They looked at my truck on the 1st day it was there. They were able to solve the electrical issues the truck was having.. Thanks for the gre More

by JEFF@BANNERSIGNGRAPHICS.COM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan in service department
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Jan 17, 2023 -

Truck City Ford responded

Jeff, the service team at Truck City is among the best in the state. They pride themselves on doing repairs right the first time and avoiding return trips for duplication of issues. Your loyalty and your business are very important to us.

January 17, 2023

Every one was so nice, they treated me wonderful. I would recommend Truck City Ford to everyone. More

by SUEBIT47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2023 -

Truck City Ford responded

Truck City does a great job of taking care of their customers from a sales and service perspective. We appreciate your business and your loyalty. We appreciate the kind words and the five star rating.

Jan 17, 2023 -

SUEBIT47 responded

I moved to Texas recently. I went to dealership in Mi. I’ve never been treated so well as Truck City Ford in Texas

January 15, 2023

Scott is a great person to work with. He researched recalls and got the parts replaced. The person the worked on my transmission did a great jog too. I had other shops tell me I need a ne More

by JEFFTBLUMENTHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jan 16, 2023 -

Truck City Ford responded

Jeff, nothing is more heartwarming than when we get so many positive feedbacks on our service group Our team is among the best in the state, and we are constantly honing the processes and working with the staff to ensure the team is touching all the necessary buttons to get it done right the first time. Finding the issue in your transmission was a "gold star" moment, and saved you lots of money. We appreciate your business, and thanks for the rating.

January 14, 2023

The staff at took such good care of me. Easy drop-off and timely service. My husband and I have purchased vehicles from this dealership and consistently use the service department for our More

by TMLOVELL71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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January 13, 2023

Never received check list via email. Good thing I insisted on a printed copy before leaving. More

by MNEPACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 13, 2023

I have found that Truck City Ford the best Ford dealership to purchase and service all my Fords. More

by ACEMANMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 13, 2023

Everything went super smooth with dropping off my Bronco. I will continue to use them for all my service needs. More

by TRAVIS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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January 13, 2023

Their communication was terrible. I was going out of town so I dropped off my truck on a Thursday after business hours so that Friday morning they would have it. Never received a pho More

by RIALOGISTIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Jordan
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