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Truck City Ford - Service Center

Buda, TX

4.8
1,708 Reviews

1,708 Reviews of Truck City Ford - Service Center

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March 26, 2023

Repair went well when back ordered parts finally arrived. I waited about a week and a half and finally called in to check on the status of the back ordered parts and was told they were in. I had been told More

by IANCAMERA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 26, 2023

I’m very happy with the sales and service, I wouldn’t go anywhere else More

by JOHNHENRYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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March 24, 2023

These guys did everything they could to get my truck in and fixed as fast as they could when it broke down while traveling back to Arkansas from vacation. Top notch service and great customer service. A hu More

by JONATHAN.VIRE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
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Mar 27, 2023 -

Truck City Ford responded

Thanks for the feedback, and positive review. We are delighted that we could help you on your trip with sudden need for repairs. We appreciate your business, and are always here if you ever find yourself back in the area.

March 23, 2023

I felt I was treated as a valuable customer. My advisor listen to my concerns and investigated throughly. I was keep informed of status without having to call in. More

by Alexander H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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March 23, 2023

Took a little longer than I would have liked to change an oxygen sensor but my experience was good More

by LOGANLILLY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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March 23, 2023

They were very good at following up with me. They had to order a part. More

by ANNMARIESKUNDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Mar 27, 2023 -

Truck City Ford responded

Thanks for the feedback, and we appreciate your business. We work hard to keep our service customers in the loop for all details, and keep the process simple.

March 23, 2023

Technician was unable to correct issue. Service advisor was not very courteous. Tech left my interior greasy. More

by BOOSTEDDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noe
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Mar 27, 2023 -

Truck City Ford responded

Thank you for taking my phone call and speaking with me. I appreciate you accepting my apology regarding the grease mark left on your door panel and giving me details of your visit that needed correction. If I can assist you in future visits, I look forward to doing so. Thanks again, Mike Rodgers, Service Director, Truck City Ford.

March 22, 2023

Great service. I had trouble finding service for my commercial-sized van from regular Ford dealers, even for a factor recall. This place was great, happy to help More

by RANSOM.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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March 22, 2023

At Truck City Ford I always receive quick and friendly service. They always take great care of me and my truck. More

by EYSWANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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March 22, 2023

Organized. Scott updates frequently for any progress when I had the car serviced. Great job. More

by NAVARRO_WILLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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