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Truck City Ford - Service Center

Buda, TX

4.8
1,630 Reviews

1,630 Reviews of Truck City Ford - Service Center

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January 27, 2023

Truck City has been the only place we have bought or serviced our Fords in the last decade. Super salesman in Eddie and the service department is just untouchable in customer service and quality workman More

by BILL MCCOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

Truck City Ford responded

Bill, I cannot tell you how much we appreciate your time, your business, and your loyalty to Truck City Ford. The teams are among the best in the business, and will work hard to keep your business. Thanks for the five star rating, and we look forward to the next opportunity to provide you service or a sale.

January 25, 2023

Everything went well at my appointment. The only thing that wasn’t completed were the two recalls for my vehicle which I was scheduled to have done. The parts were not available. This is no More

by KALANFEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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January 25, 2023

Everything went smoothly with the purchase of my truck, I would recommend Stephen to a friend or family. Everyone in the dealership was friendly and helpful. More

by AL400
Recommend Dealer
Yes
Employees Worked With
Stephen Polasek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 21, 2023

Travis was responsive and upfront. I have an older v10 but he treated me as a valuable customer. More

by GADANIELJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis in Service
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January 20, 2023

Great experience. Service Advisor Robert Laughlin was exceptional. Keep up the good work. I will be sure to come back. More

by RQUARANTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
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Jan 20, 2023 -

Truck City Ford responded

Thanks for your time to write us about your recent service visit at Truck City Ford in Buda. We appreciate your time, your business, and the rating for your visit. Robert does a great job, and you can always request him for your SA.

January 20, 2023

Mr. Travis did EXCELLENT customer service while I was there. I took my vehicle there for a recall and he knew I needed my vehicle by a certain time to get to my job and he made sure it was ready by the More

by YOLANDAGK0007
Recommend Dealer
Yes
Employees Worked With
TRAVIS GUERRERO
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Jan 20, 2023 -

Truck City Ford responded

Yolando, keeping your service visits timely and done right the first time is our top priority. Feedback like yours allows us to be sure are are always looking at our processes, and making any necessary changes to impact a better experience for the customer. Travis does a great job of keeping on top of all his Repair Orders to keep them timely and professional. We appreciate your business and the five star rating.

January 20, 2023

Great service advisor, kept me well informed. Service was great , vehicle returned clean and ready to go. More

by Joe Dykes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2023 -

Truck City Ford responded

Joe, thanks for the loyalty to Truck City Ford, and we are so glad to have your business. Nathaniel is a top notch Service Advisor, ad is often requested. Thanks for the rating and your feedback.

January 19, 2023

Mario and everyone there were wonderful and helped get us back on the road as soon as possible! More

by SHARIPUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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January 19, 2023

Noe was so attentive and helpful. The best service i've experienced with regard to auto repair and service. More

by THATSWHATISAID2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
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January 19, 2023

Charlie in customer service was great. He even came to my house picked up my car brought it to truck city for service then brought it back to my house!!! More

by BSOLP_59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie with Mobil service
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