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Truck City Ford - Service Center

Buda, TX

4.8
1,630 Reviews

1,630 Reviews of Truck City Ford - Service Center

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February 02, 2023

Prompt service. Addressed all needs on the spot. Turn around time for tasks needed to be done was quick. Top notch! More

by CEDIRKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Truck City Ford responded

Thanks for the feedback which will help us home our processes, and ensure a strong positive experience. The team works hard, and will always go the extra mile to get it done right the first time. We appreciate the rating and your business.

February 01, 2023

Nate is a great service advisor, and is honest and gets you what you need. More

by SUAVERC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 31, 2023

Really appreciated they dropped the vehicle back off after fixing it, since I was at work. Also got it back to us just before the ice storm started. More

by Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kuipers
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Jan 31, 2023 -

Truck City Ford responded

Rebecca, our service group is among the best in the state, and we don't mind bragging on their work. It was a pleasure to be above to service your vehicle, and allow consideration for you in the delivery. We look forward to the next opportunity to provide a service to you, and wish you a prosperous 2023.

January 31, 2023

Everone was friendly and helpful. Our salesperson - Eddie Haddad - was great. He didn't try pressure us in any way, he listened to what we were looking for and helped us find it. H More

by LMWRIGHT898
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita something in finance. John Jones in service., Jeremy Harper
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Feb 03, 2023 -

Truck City Ford responded

Sound like we hit the mark with you on your recent purchase from Truck City Ford. The team there is well seasoned with great knowledge base, professionalism, and working timely. Congrats on your purchase, and thanks for your business.

January 31, 2023

Everyone was helpful and nice. I was kept up to date on my vehicle status while it was being serviced. More

by JBARTEK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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Feb 03, 2023 -

Truck City Ford responded

Thanks for giving us some feedback through your review. Your business is important to us as is your time. We have a great service program with top notch staff. Looking forward to seeing you in the future.

January 30, 2023

I was in and out for an oil change and tire rotation. Recall part from Ford has not been issued yet, but that is not Truck City's fault. Very satisfied. More

by JHBOOKLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department is great!
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January 28, 2023

Brought my auto in for a needed service and was in and out in just over 2 hours. The original time estimate was 3 - 4 hours. Good job guys. The service was under warranty, so no cost to me. More

by FRANKIECARL55
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 28, 2023

As always, Nate took care of me in his professional friendly way. This dealership is the best. More

by MELROSEKP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

Truck City Ford responded

Our service team always delivers to their customers, and are among the best in the state. They are dedicated to fixing the vehicle the first time to avoid costly and timely returns. Nate does a great job and requested frequently. Thanks for your business.

January 28, 2023

Quick service. Good customer service. Still pending part on order to complete repair. Hope to hear back from dealer soon. More

by ERICBBREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert laughlin
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January 27, 2023

Scott Jordan and the service department fixed my truck did a great job really appreciate there customer service More

by DSMIT1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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Jan 27, 2023 -

Truck City Ford responded

Thanks for your time to write a review, and your business. We work hard to keep all things professional and timely. Scott is a great Service Advisor who will always treat you and your vehicle with utmost respect. Thanks for the five star rating.

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