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Truck City Ford - Service Center

Buda, TX

4.8
1,708 Reviews

1,708 Reviews of Truck City Ford - Service Center

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April 13, 2023

On time service and really appreciate the mobile service. The service person was very polite. More

by BARBNO2
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jospeh Hart, Joe Vanek
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April 13, 2023

This was my first experience with the Mobile Service Program. Employee was professional, personal and courteous and arrived early for my appointment time. In future, I will take every opportunity to u More

by GETZGEORGE46
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Employee Name Unknown
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April 12, 2023

They were great from the first call to the appointment to the service received. I would recommend them unconditionally. More

by KATHYANN4660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2023 -

Truck City Ford responded

Kathyann, your feedback speaks volumes that we are doing the right things for our customers, and providing a positive experience. We take reviews seriously, and use them for opportunities to make necessary changes. Thanks for your business and your loyalty.

April 12, 2023

Very helpful with oil change and setting up an appointment for another issue that came up the same morning. More

by TXRISKMANAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hauser
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Apr 12, 2023 -

Truck City Ford responded

Thanks for your time, your business, and your feedback on your service appointment. The dealerships work hard to provide quality work from setting appointments to actual visit on your vehicle. We are here for all your service needs, and are as close as phone call. We appreicate your business.

April 11, 2023

Truck city ford is great. Always have what you need. Great place to buy a car. More

by RFLING71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben in parts, Mario in Service, Jeff the guy showing us the ford pass. , Jeremy Harper, John Jones
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Apr 12, 2023 -

Truck City Ford responded

RFLING71, thanks for taking time to write us a review and provide feedback on your recent visit to Truck City Ford. We want to be your dealer for service and sales, and we are as close as a phone call for any needs. We appreciate your review and your business.

April 11, 2023

The whole team at Truck City Ford was extraordinary! !! Highly recommend them for your next purchase. We have now joined the Ford family!! More

by KATHYGRABER51
Recommend Dealer
Yes
Employees Worked With
Andres Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Moradi
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Apr 12, 2023 -

Truck City Ford responded

Kathy, your review sounds like we are doing the right things for the customer, and that is our Mission Statement rolled up. We are working hard to change the negative perception of the auto industry, and work hard to embrace needed change to better improve our community perception of Integrity and Value in the auto industry.

April 11, 2023

fixed everything that was needed correctly the first time...mario was awesome and followed through on the entire process More

by SB.ONEBRYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mario
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April 11, 2023

Always has great customer service. Waiting room is always clean. When service is completed, I am updated on work and recommendations on my vehicle. More

by YVONNEMORENO82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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April 10, 2023

Nate has helped me since I purchased my car with my many issues. I think the service he provides is exceptional. He has always made sure I had a car if mine needed to stay to be worked on and given me a h More

by SRAESZ
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2023 -

Truck City Ford responded

Thanks for your feedback and your loyalty! We appreciate your business, and our service group is among the best in the state. Nate does a super job of keeping his customers informed, ensuring the right work is done right the first time, and supporting the customer throughout the process. We will continue to work hard to maintain your trust and your business.

April 10, 2023

Everything went smooth. Nate did an excellent job and communicated well. I would not hesitate to use this dealership again. Nothing to do with the dealership. The wat More

by JEFF C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2023 -

Truck City Ford responded

Jeff, what a great review for Nate and the dealership! We use every review to be sure we are doing the right things, and keeping the process the best for the customer experience. Thanks for the feedback and your business.

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