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Truck City Ford - Service Center

Buda, TX

4.8
1,629 Reviews

1,629 Reviews of Truck City Ford - Service Center

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March 08, 2023

I was told that my appointment would take only an hour and it ended up 3.5 hours! Staff was not communicating with me in a timely manner and I felt frustrated with trying to get my questions answered. Cas More

by JESSA_SMILE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard
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March 08, 2023

Service rep Robert was great. He got me in quickly for my warranty repairs and helped me navigate my warranty coverage. More

by THECHEFJZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Laughlin
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March 08, 2023

Didn’t appreciate being told I have a warranty and the. It not being honored More

by LYNNRICHIE30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neo
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March 08, 2023

I had a great experience with the service department, as I always do with Noe, my preferred Service Advisor. He was able to get our Fleet truck in and out quickly. Better than any other dealership around. More

by GINA32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Avila
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Mar 09, 2023 -

Truck City Ford responded

Gina, I am sure you know you were working with one of our best Service Advisors. Noe does an excellent job with the diagnosis given by the techs, and keeping you in the loop. Thanks for using us as your Service Dealership. We appreciate your business.

March 07, 2023

Love this dealership service dpt! Staff is friendly. Waiting area is comfy! Highly Recommend them! More

by TIFFLARIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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March 07, 2023

Travis, Richard and Daniel were a lot of help. Got the work done quick. Thanks! More

by JHINCHBM
Recommend Dealer
Yes
Employees Worked With
Travis
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March 07, 2023

Did not test drive the vehicle to see if it was running properly after work was done. More

by JERRYACSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
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Mar 09, 2023 -

Truck City Ford responded

I appreciate you taking my phone call Jerry. I sent you a text message with my direct contact info as you requested. Just let me know if you need us to take a look at your transmission. Thank you, Mike Rodgers, Service Manager.

March 06, 2023

I came to Truck City for service to my Ford. Noe was wonderful! The dealership was busy but I never felt that I wasn't a valued customer. I have purchased my last 6 vehicles from Leif Johnson. More

by Pjdunaway01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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March 06, 2023

Was told it could up to 2 hours. It took 3 hours. Noe was polite and got the job done More

by SLRAD53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noe
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March 06, 2023

Nate is always willing to help me with what ever I need . I have 2008 f150 king ranch and 2018 Expedition and 2022 f350 dully. I have been using ford for a long time now as you can see. Its hard to fine a go More

by WILLIAM.HOWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lewis
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