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Truck City Ford - Service Center

Buda, TX

4.8
1,708 Reviews

1,708 Reviews of Truck City Ford - Service Center

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April 20, 2023

The service was completed much quicker than expected even though it was during lunchtime. Amazing! More

by KENLOWE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Trujillo
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April 19, 2023

It was not for me maybe someone else would have a better luck having service More

by Lamont13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He doesn't work there nomore
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April 19, 2023

It took a few times for me to put it in the service shop for it to get figured out but eventually it did get resolved. I got my car back twice and both of those times it continued to break down on me, but I More

by SARA_MC22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerro
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April 18, 2023

Quick and friendly service. It's like they understand I don't want to be there for hours. More

by J.Range
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan, Jospeh Hart, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
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Apr 19, 2023 -

Truck City Ford responded

Thanks for the feedback and your rating. We work hard to provide a top notch customer experience, and use the feedback to find where we are missing the mark in this area. Service visits can be frustrating, but the team at Truck City works hard to take away that perception through great customer service, timely and professional work, and continuing to keep the customer in the loop throughout the process.

April 18, 2023

Excellent job and very professional! Thank you Mobil Services for contacting us and coming to us. Highly recommend. More

by MARELLANO6355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobil Service Tech
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Apr 19, 2023 -

Truck City Ford responded

MARELLANO6355, thanks for the great feedback on our Mobile Service through our Truck City dealership in Buda. We are always on the lookout for opportunities to make improvements and continue to grow our client base for Mobile work. We appreciate your recommendation and your business.

April 16, 2023

Richard did a really good job taking care of me! I appreciate his help and him advocating for the repairs to get made timely. More

by JOSHUA.GARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Frisinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Dauser
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April 15, 2023

I return here year after year because I know the service manager Mike will ensure a fair and smooth process More

by LOCOJHEANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laughlin
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April 14, 2023

Truck City Ford is a Ford chassis RVer's best friend. They are reliable, efficient and accommodating. More

by DICKBERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noe Avila
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April 13, 2023

The crews were on-time and completion of services to our vehicles was professional. This mobile service idea is great for us with a fleet. More

by aaron80
Recommend Dealer
Yes
Employees Worked With
Charles Trujillo
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April 13, 2023

Great customer service. Scott Jordan was very helpful keeping me informed of the progress of the service work. More

by RA.BROWN1356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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