Truck City Ford - Service Center

Hailey was extremely customer service oriented, kept me updated on the status of my vehicle and was super friendly. All the staff including the cashier was wonderful. I will definitely bring my vehicle b updated on the status of my vehicle and was super friendly. All the staff including the cashier was wonderful. I will definitely bring my vehicle back for service. More

Internet ordering was easy. Sales kept me updated on build progress. The pick-up and transfer process was very well managed with minimal idle time. Sales kept me updated on build progress. The pick-up and transfer process was very well managed with minimal idle time. More

Needed to get my locking lug nuts installed. Also, had to replace and setup my LoJack device that apparently became damaged due to a recent battery replacement by a different Ford dealership. Also, had to replace and setup my LoJack device that apparently became damaged due to a recent battery replacement by a different Ford dealership. Jason Harper and Jeremy Harper were on it and contacted Mario Fuentes – Service Advisor to get these issues resolved and completed quickly. Mario kept me posted and Jason and Jeremy helped get it setup again on my smartphone. As always, the receptionist – Lori Grove-Thornburg was very friendly and always helpful. Another successful service visit completed. Thanks to everyone involved. More

Professional and friendly group that stands behind their work. Will go back again and recommend to others work. Will go back again and recommend to others More

The Mobile tech very helpful and kept me posted on his arrival. Very pleased with the mobile option arrival. Very pleased with the mobile option More

Great service and quality work. They reached out to me and even picked up my vehicle at my house and dropped off when completed. Hard to beat. They reached out to me and even picked up my vehicle at my house and dropped off when completed. Hard to beat. More

Excellent dealership! Scott is the man. He is always making sure I’m taken care of when I get there. Good conversation. Plus he remembers all his customers. Wow…. Las Scott is the man. He is always making sure I’m taken care of when I get there. Good conversation. Plus he remembers all his customers. Wow…. Last year In Nashville (Hendersonville TN) and called in and they pulled my records on a battery warrant. They emailed me the sales receipt and the dealership in Hendersonville honored the receipt and replaced the battery free. Thanks to Truck City and their dedicated team, my travels were smooth. Now that’s customer service!!! Never seen a dealership as dedicated to its customer as Truck City. More

Outstanding in person welcome. Appointment with parts (came in on time) was ready to go when I checked in EARLY. They took care of me. When I need work done on my Class A Motorh Appointment with parts (came in on time) was ready to go when I checked in EARLY. They took care of me. When I need work done on my Class A Motorhome that is Ford related, Truck City Ford in Buda, TX will get my business. More

The service writers are always helpful. I just find it petty that such a large corporation has to find ways to take more money from the customers. Really almost $10 dollars for so called I just find it petty that such a large corporation has to find ways to take more money from the customers. Really almost $10 dollars for so called shop and rag fees and then 3% charge to use your credit card, wow. Not everyone but probably half or more have use thr credit card to pay for their vehicle because they can't afford the total price in 1 or 2 months. So those people you hit them a little harder because that 10 buck plus the 3% credit card fee could be gas or food they needed. Little things like that are what could be the difference between coming back or going to Joe Blows shop. Just my opinion, thinking of the people hurting out there. If you think I'm being petty then you never had to live to check to check or don't remember how it felt to. Again your service people are good. Be safe and have a great day. More

Hailey is amazing. Took care of me and my truck, went above and beyond. Definitely going to ask for her next time I take it in for service. Took care of me and my truck, went above and beyond. Definitely going to ask for her next time I take it in for service. More