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Truck City Ford - Service Center

Buda, TX

4.8
1,629 Reviews

1,629 Reviews of Truck City Ford - Service Center

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May 12, 2023

The service department is 100% better than the Ford dealership in San Marcos! I will never return to Griffin Ford after my experience, and Ford Truck City in Buda. Noe Avila went above and beyond takin More

by BENNOEVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Avila
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May 11, 2023

VERY much appreciated that my appointment was an actual appointment and not just a time to "get in line." That meant Robert had answers for my quickly, and although the repairs were lengthy, he was good a More

by JWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
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May 10, 2023

Easy to schedule maintenance. Service writer very friendly and knowledgeable. Let me know about other items needing attention. More

by GBURKHART55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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May 10, 2023 -

Truck City Ford responded

Providing a timely and transparent experience in our service centers is foremost. Our staff knows that the customer experience must be exceptional, keep customers informed along the way, and be ready to speak to any concerns or questions. Thanks for your business and your rating.

May 10, 2023

Eddie haddad is the best salesperson for service clientel he is always helpful for us More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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May 10, 2023 -

Truck City Ford responded

Sam,. thanks for providing feedback on your experience at Truck City, and we appreciate your time and your rating. Eddie is a top performer working hard for his customers and getting the right vehicle that meets their expectations. We appreciate your feedback and your rating.

May 10, 2023

Excellent customer service and exceeded my expectations on the repair work. Will definitely bring my vehicle back for additional service at this location. More

by TODD.THETFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
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May 09, 2023

Was very efficient in getting our motorhome in for evaluation. We were kept informed during the few days it was there. Think we should have had a discount since the insurance company would not cover More

by SAROBERTS43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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May 10, 2023 -

Truck City Ford responded

We are delighted we were able to get your motorhome in for evaluation, and that we kept you in the loop for details. Scott does a super job, and we appreciate your time and your rating.,

May 09, 2023

Best service ever you will find it at Truck City Ford at buda location great service always More

by MURADALSHEIKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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May 10, 2023 -

Truck City Ford responded

MURADALSHEIKH, we are thankful for your feedback and positive review. We use these review to ensure we are doing the right things for the customers. Your loyalty speaks volumes about our service. We appreciate your time, your business, and your rating.

May 09, 2023

MY WIFE WAS IN THE ICU AND I HAD TROUBE THINGING THINGS THRU .TRAVIS WAS VERY HELPFULL AND UNDERSTANDING WITH ME AS I CHANGED MY MIND MANY TIMES,IN THIS HARD TIMES. MANY IN SELLS STAFF WHER VERY HELPFULL W More

by DRICHARDSON40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TRAVIS GUERRERO, Freddie Brown
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May 10, 2023 -

Truck City Ford responded

DRICHARDSON40, let me start by thanking your for your time, your business and your rating Travis is very thorough, and never disappoints his customers. I hope your wife is doing better, and will be home soon. Congratulations on your purchase.

May 10, 2023 -

DRICHARDSON40 responded

THANK YOU FOR YOUR KIND WISHES

May 09, 2023

Service was very fast, even as a Walk In (oil change) Richard my service advisor was courteous. More

by BLACKGT99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard. Service advisor
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May 10, 2023 -

Truck City Ford responded

We appreciate your time, your business and your rating on your recent Service visit. The team works hard to keep you informed, and provide a timely experience. Richard does a great job, and is often recommeded.

May 08, 2023

Personnel were great and communicated well. However, they implemented a credit card service fee which is very archaic and unfortunate for such a good service center. More

by Wg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hailey - 5 stars
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