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Truck City Ford - Service Center

Buda, TX

4.8
1,629 Reviews

1,629 Reviews of Truck City Ford - Service Center

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June 13, 2023

TRF took great care of me when the dealership I bought my car from wouldn't!!! More

by KERRYCLARK73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan, Jospeh Hart, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
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Jun 15, 2023 -

Truck City Ford responded

Thanks for your business, and your five star rating.

June 13, 2023

Very much enjoyed my experience at Truck City Ford. Robert was wonderful and kept me up to date with my service trip. Waiting area had drinks and a place for me to work which was great. Overall a great More

by JUSTIN_FOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Jun 15, 2023 -

Truck City Ford responded

Justin, we appreciate your feedback and the five star rating. The team at Truck City will continue to work for your business and your loyalty. We use all feedback to spot areas that need improving, and will enhance the customer experience.

June 10, 2023

Great people. Mario Fuentes is amazing. Honestly it’s Mario that keeps me brining in my fleet vehicles. I have known him for years and trust him. More

by SHAWNLMCADAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Fuentes , Tim King
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Jun 12, 2023 -

Truck City Ford responded

Thanks for your business, and the rating. We will continue to work hard to be your service dealer. Thanks for the 5 star rating.

June 09, 2023

As anew employee I NEVER expected a bill for the service I had done to be as high as it was. Next time I think I'll just take a day off work, without pay and do the work myself and maybe even with parts fro More

by DTW_5
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Adrian
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June 09, 2023

Mike and Eddie were very helpful in getting our vehicle fixed quickly. Very appreciative of their help and hard work! More

by JSCHIEV03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Truck City Ford responded

The team at Truck City will work hard to get your vehicle in and out in a timely manner with the work done right the first time. Thanks for your business, and we appreciate the five star rating.

June 09, 2023

Always friendly, caring and always looking out for the best service for customers. Been a customer for the past 28years and don't plan on changing. More

by GEORVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Truck City Ford responded

Long term customers become the "meat and potatoes" of any dealership, and we are no exception. Your business, your time and your feedback give us options to improve the customer experience and help change the perception of the auto industry. Thanks for the feedback, and your business.

June 08, 2023

Nate took care of everything I needed quickly. I couldn’t be more satisfied with the service! More

by BEANS198223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2023 -

Truck City Ford responded

We are delighted that Nate takes good care of you, and he meets your expectations. We look forward to the next opportunity to serve you.

June 07, 2023

Service was great, very fast and great communication. The waiting away was very easy and comfortable. Thanks! More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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June 07, 2023

The dealership took care of everything I asked for. They helped with pick up and I really appreciate all the help they did for me. More

by DOMINICGUEBARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
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June 07, 2023

The hospitality I received was amazing! I’ve been to other service departments around the area and they don’t compare! More

by DFRANCO51974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard(not sure if his last name)
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