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Truck City Ford - Service Center

Buda, TX

4.8
1,658 Reviews

1,658 Reviews of Truck City Ford - Service Center

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June 27, 2023

The Service Center was very easy to work with. I scheduled an appointment, then needed to reschedule - no problem. They completed the work in a timely manner. Everything went smoothly. They were f More

by REMPSHULTZ
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard Heuser (five stars!)
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Jun 28, 2023 -

Truck City Ford responded

Our Truck City Service group is known for their commitment to the customer in all manners. We work hard to ensure we are professional, timely, and do it right the first time. Thanks for your time and review.

June 27, 2023

The maintenance on my truck is always awesome. Nate was able to get me taken care of even though I didn't have an appointment. More

by FERN211999
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2023 -

Truck City Ford responded

Your review for Truck City is right on target. The teams work together well, and they keep everything timely, transparent, and complete We are delighted we were able to get you in without an appointment, and we are as close as a phone call for any future needs.

June 27, 2023

Truck City Ford - Buda, Texas - Oil and filter change and tire rotation. As always, Truck City Ford did an excellent job! Thanks to Noe Avila - Service Advisor and R. Vasquez - Certified Technician. I More

by GLOLLEY
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Noe Avila - Service Advisor R. Vasquez - Certified Technician
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Jun 28, 2023 -

Truck City Ford responded

Your review speaks volumes about the dealership and the Service Center specifically. Noe is often requested due to his professionalism, integrity, and his great attitude. Thanks for the recommendation and your five star review.

June 27, 2023

Travis in the service department communicated well and was easy to work with. I would definitely recommend Truck City Ford for service work. More

by RA.BROWN1356
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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Jun 28, 2023 -

Truck City Ford responded

We appreciate your time and your review. The team is rated high throughout the state, and they never fail to deliver. Travis is a super Advisor, and will never disappoint. Thanks for your business, your time, and the rating.

June 25, 2023

Great service and good communication. Mario helped set me up for a smooth service and quality experience More

by CWALTER1114
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mario
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June 25, 2023

Terrible … 2x and can’t fix my transmission. . I have now had my truck in to try and fix the transmission issues 2 times.. You guys have Basically done the same thing both times without resolvin More

by CTGCTEXAS
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mike Rodgers
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Truck City Ford responded

“We appreciate your reaching out to let us know about your transmission concern. We have attempted to contact you by phone and text message this morning and look forward to speaking with you soon. Our goal is to remedy your transmission issues to your complete satisfaction. Thank you, Mike Rodgers, Service Director. “

June 24, 2023

Problem not solved. Service writer not following up with requested help. Need to have vehicle towed back to dealership at $1000.00 More

by RICK@RBORBA.COM
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Adrian Vasquez
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June 24, 2023

Richard was so helpful! Took care of everything my car needed and got it back to me early! I was going to original dealer for service - I’ll be going to Truck City for serv More

by KP10
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Jun 26, 2023 -

Truck City Ford responded

Richard is a top staff member and works to get the job done right the first time. the entire team is dedicated to providing excellent customer service in a timely manner. We appreciate your trust in Truck City Ford, and will work hard to continue to earn it.

June 24, 2023

I've been buying from Truck City Ford since 1985 and I keep coming back because sales and service have always been outstanding. More

by MLJR1598
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Truck City Ford responded

We appreciate the kind words in your review, and are proud to able to retain customers for such a long period. Our teams are dedicated to proving excellent customer service in a timely and professional manner. Thanks for your loyalty, and your rating.

June 23, 2023

Truck City Ford has provided great customer service. I would reommend Truck City Ford to others. More

by MREYES3_99
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Truck City Ford responded

Thanks for providing us some feedback on your visit to Truck City. Great customer service is our goal in addition to changing the public perception of the auto industry. We appreciate the time and the rating.

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