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Truck City Ford - Service Center

Buda, TX

4.8
1,629 Reviews

1,629 Reviews of Truck City Ford - Service Center

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June 21, 2023

Excellent response and communication from the team at Truck City Ford. Super friendly and. Helpful. More

by JWISHAM5150
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Charity Miranda
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June 20, 2023

Nice place. Staff professional and friendly. Waiting area clean and coffee and water and snacks. More

by MARIAMD15
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jessica and Navilla
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Jun 21, 2023 -

Truck City Ford responded

Thanks for your business, and we will continue to work hard to keep your business and ensure your work is done right.

June 20, 2023

Great Customer Service. Great staff. Nice environment. Everyone friendly and professional. Highly recommend to family and friends. More

by MARIAMD15
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Noe Avila Service writer and cashier Jessuca
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Jun 21, 2023 -

Truck City Ford responded

Thanks for your business, and we will continue to work hard to keep your business and ensure your work is done right.

June 19, 2023

Noe Avila handled the recall update on my Explorer and did a great job from start to finish. Whatever you're paying him, it ain't enough! More

by EGMCCURDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avila, Noe
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Jun 21, 2023 -

Truck City Ford responded

Noe is one of the top Advisors at Truck City, and will always give the best customer experience. The team works together for excellent customer service, and doing the right work the right way the first visit. Thanks for your business and your rating.

June 19, 2023

Making an appointment was easy and the service team was polite and on time. Everyone was friendly and kept me informed on what was happening with my vehicle. Adrian in sales was so helpful even though I w More

by MELHIEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Santiago, L. Garcia in service and Adrian Bruce in sales.
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Jun 21, 2023 -

Truck City Ford responded

Our service team is among the top center in Texas, and we are proud of the work we do. The team is dedicated to prompt attention, customer updates during the work, and ensuring the work is done right the first time. The entire dealership is dedicated to excellent customer service whether it be in sales or service. Thanks for your business and loyalty!

June 19, 2023

My experience last week was great. I did not have an appointment, but they said they would work me in and they did. Richard was very helpful. More

by MCNEIL.WIMBERLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Jun 21, 2023 -

Truck City Ford responded

Your business is important, and we appreciate your trust in Truck City Service team. They will work hard on every visit to make sure we are doing the right things for you to enhance your service expectation. Our goal is to change the customer perception of the auto industry, and we will do the right things always.

June 18, 2023

The staff is very friendly and helpful. Richard was very polite and made sure I was comfortable. The work was done quickly. Thank you! More

by CITYMOUSEBUFFY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard SERVICE
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Jun 19, 2023 -

Truck City Ford responded

Thanks for sending us your review on your Truck City Service work. We continue to update our processes to enhance the customer experience. The team works together to deliver the work on time and right the first time. We appreciate your time, your business, and your rating.

June 17, 2023

Truck City and Richard took great care of me, kept me informed and delivered as promised. More

by JSPIGELMIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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June 16, 2023

Muy buen servicio Siempre tienen espacio para mi sus empleados. Muy amables te explican muy bien More

by LELY.MARTINEZ1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario fuentes
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Jun 19, 2023 -

Truck City Ford responded

gracias por su revisión de su experiencia reciente, el equipo trabaja arduamente para que la transacción sea simple y transparente. Trabajamos arduamente para mantener la comunicación actualizada a medida que se realiza el trabajo.

June 16, 2023

Awesome staff and service! Made it very easy experience to buy a vehicle, Thank you. More

by DESIREEMLN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Truck City Ford responded

We always work hard to enhance the customer expierience, and keep everyone updates as we go through the process. Thanks for your business, and your recommendation!

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