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Truck City Ford - Service Center

Buda, TX

4.8
1,658 Reviews

1,658 Reviews of Truck City Ford - Service Center

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July 04, 2023

Andy was fantastic and easy to work with. They went above and beyond to make sure we were happy with our purchase More

by jeremy99brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Truck City Ford responded

Jeremy, we appreciate your business, and your feedback. All reviews are taken seriously and used to improve our processes, communication, and enhance customer satisfaction. We are dedicated to improving the public perception of the Auto Industry one customer at a time. Thanks for your rating and your business.

July 04, 2023

The service department was very friendly and personally. All my questions were answered and explained to where I could understand them. They did all the work that I requested and more, I wish to thank them More

by BPERKINSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan, Jospeh Hart, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
Jul 05, 2023 -

Truck City Ford responded

The service group at Truck City Ford is among the best in the state. Customers are always happy, and the reviews help keep us in check for processes. The team is trained to be able to field questions and provide the right information. We appreciate your business, and will hard to keep you as a customer.

July 03, 2023

Truck city has excellent quality service and everyone there is really friendly always with a smile More

by PXTREVINO97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
Jul 05, 2023 -

Truck City Ford responded

We appreciate your customer loyalty, and we will cointinue to work hard to retain that loyalty. Feedback gives us a chance to know how we are performing, and make any changes necessary. Thanks for your time, your business, and your rating.

July 03, 2023

This does is amazing so much better then the ford I bought my car at. Much more friendly and actually take your concerns and fix them!!! They got a life long customer as long as I have a fire!! More

by DYLANQUEEN42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vanek
Jul 05, 2023 -

Truck City Ford responded

Thanks for your business, and your feedback. the team is dedicated to a positive experience, and getting it right the first time.

July 03, 2023

Price was right. Everyone we felt with was very accommodating. We would certainly recommend Truck City. More

by SHAUNTDANIELS
Recommend Dealer
Yes
Employees Worked With
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Truck City Ford responded

Your business is very important to us, and we will continue to work hard to retain your loyalty. Zach does a great job, and is able to field questions and provide service to every customer. Thanks for the recommendation.

July 02, 2023

I was very pleased with Scott Jordan, Truck City service techs and Mike Rogers they fixed my problem with fuel filter by replacing the fuel filter canister. They went above and beyond. I look forward to ha More

by MUDSMART
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
Jul 05, 2023 -

Truck City Ford responded

Scott does a super job every day, and is a popular choice by many customers. Mike has done a wonderful job grooming his team and leading by example! The team is dedicated to top performance, and delivers a positive experience to all customers. Thanks for your loyalty and your feedback.

June 30, 2023

I was very impressed with a service advisor named Richard Heuser. Richard went out of his way to help me get my truck looked at when I had a problem. More

by DLMORGA49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Truck City Ford responded

Richard always delivers premium service, keeps his customers informed, and will ensure the work is done right the first time. We are so pleased to have your loyalty, and will contnue to work to keep your business. We use reviews as a check and balance for our processes to give the best customer experience. Thanks for your business.

June 30, 2023

Hailey in the service department was amazing! I had body work done at a collision center that resulted in several issues which the shop didn't want to own up to. After taking it to my regular For More

by NURSEKRISTEN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hailey in service
Jun 30, 2023 -

Truck City Ford responded

Truck City Ford responded on 6/30/2023 2:45 PM We appreciate your business, and your rating. The team works behind the scenes and transparent with the customers to ensure high quality customer service for everyone. The service group is rated very high, and is one of the best in the state.

June 30, 2023

Cannot express how happy and satisfied I was with the service here. My truck had been at another dealer for over a week with zero communication. Eventually, I was forced to Uber there in person for an up More

by MARKBOWERS84
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Truck City Ford responded

We appreciate your business, and your rating. The team works behind the scenes and transparent with the customers to ensure high quality customer service for everyone. The service group is rated very high and is one of the best in the state. Our service group is among the best in the state, and never disappoints our customers. Daniel is a true professional in high demand for his services.

June 29, 2023

Kept me updated the entire time I was waiting and made sure that if I had any questions that he could not he went to get the answers I asked for. From the day I bought my truck from Truck City I’ve been i More

by JAMESHART0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Jun 29, 2023 -

Truck City Ford responded

Your feedback is very important, and helps us drive the message out to the customers that we are professional, timely, and transparent in all dealings. One of our Mission Statements is to change the perception of the auto industry one customer at a time if needed. Scott does a super job,and is often requested by customers. Thanks for your business, your time, and your rating.

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