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Truck City Ford - Service Center

Buda, TX

4.8
1,658 Reviews

1,658 Reviews of Truck City Ford - Service Center

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July 07, 2023

Fast friendly and informative. Walk around videos and communication was clear and informative. Highly recommend More

by POLASEK35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

Truck City Ford responded

Thanks for the review and the recommendation for Truck City Ford Service group The team works hard to earn your business, and retain it through flawless work on your vehicle. We use reviews as an opportunity to make any changes needed in our processes and ensure we are timely, thorough and transparent in our dealings.

July 07, 2023

Service rep did a great job. Very nice and professional. Would send people to him. More

by HOWARDH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jul 11, 2023 -

Truck City Ford responded

Scott is a true professional with vast array of knowedge, works to keep you updated on progress, and keeps the transaction simple and timely. He prides himself on a great visit, and will work to retain your business. Thanks for your time, loyalty, and your business.

July 07, 2023

Exceptional at-home service. Came to check a warranty issue, and ended up resolving another issue that had been frustrating me for some time. More

by B.ARNDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isiah
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Jul 11, 2023 -

Truck City Ford responded

We implemented our Mobile Service within the last twelve months, and it is a highly successrful service from Truck City. We appreciate your business,and are glad we were able to fix your issue and locate another issue while there. We are here for any future needs you may encounter.

July 06, 2023

Scott was very helpful. Will definitely use and recommend this dealership again. Appreciated Scott’s honesty. More

by LENEL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jul 11, 2023 -

Truck City Ford responded

Scott is a top notch Service Advisor and has many return customers. He is diligent to the customer updates, keeps line of communication clear, and make the service trip simple and timeluy. Thanks for your business and your feedback.

July 06, 2023

Daniel Santiago was a great help! He got me in and out in no time. He even texted to make sure my Explorer was doing ok after my appointment. I’ll definitely use this dealership a More

by DWOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Santiago
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Jul 11, 2023 -

Truck City Ford responded

Daniel Santiago is among the best in our service group, and will always work to keep you informed, advise for an work needed, and ensure your vehicle is done right the first time to avoid return trips for corrections. We appreciate your business and look forward to seeing you at your next service interval.

July 06, 2023

Had an issue with oil in skid plate that then leaked onto our garage floor. Richard is having me bring the vehicle back in so they can make it right and get the oil cleaned up. He didn't even hesitate. We ap More

by KDSAUNDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Jul 11, 2023 -

Truck City Ford responded

Richard is a professional,and will work quickly to solve any issues that may arise due to service. The team is dedicated to provviding the best service and retaining customers. We do apologize for the error, and will work hard to get it corrected for you. Thanks for your faith and loyalty in Truck City Ford service group.

July 05, 2023

Always have great service and friendly staff at this dealership! I continue to go out of my way to get my vehicle serviced here over any other location. More

by KATEOUSEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Report | Print
Jul 11, 2023 -

Truck City Ford responded

Our service group is among the best in the state, and we are proud of the entire team. We appreciate your loyalty, and we will continue to work hard to keep your business.

July 04, 2023

Great service, Nate was good kept me informed on the status of my truck would go back again. More

by art.reyes1836
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Truck City Ford responded

Art, Nate is a great Service Advisor, and will always work hard to ensure the work is timely, you are kept informed, and done right the first time. Our team is dedicated to top performance, and is among the best in the state. We appreciate your business, and thanks for the rating.

July 04, 2023

Good work don on time and the same day the person the help me did and answer the questions I need it More

by JVAL57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin Service Advisor
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Jul 05, 2023 -

Truck City Ford responded

Thanks for your business and your feedback. The team is dedicated to top performance, and will always work hard to retain your business. Thanks for the rating.

July 04, 2023

They tried to fix 2 recalls without tell or call me. Also, they failed to contact me as soon as they done with the oil change. I had to go back and ask them. The service was good just they need to be mo More

by MARCOARIOS84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Report | Print
Jul 05, 2023 -

Truck City Ford responded

“Thank you for taking my phone call and speaking with me regarding your concerns. I apologize again that it was not communicated properly on how long the recalls would take and we look forward to finishing your remaining recall when the parts arrive. We appreciate your continued business with us and I look forward to meeting you on your follow up visit. Sincerely, Mike Rodgers, Service Director.”

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